TY-External account request

Versio hetkellä 14. lokakuuta 2022 kello 13.36 – tehnyt Petri Hörkkö (keskustelu | muokkaukset) (→‎Instructions to fill the form)
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Requesting the External accounts

If a student or visiting teacher has no account, including a Haka login from a different high school or university to use to log into Moodle, it is possible to request a new external account (Moodle local account) for the user. This account works only in Moodle.

Notice before requesting an account

  • A Haka login can be used to log into Moodle. To check if the user has a Haka account, you may need to ask the name of the organisation where they study or work. Open a new browser window in a browser where you are not currently logged into Moodle (such as a different browser than the one you usually use, or a private window). Open Moodle, and select Haka Login. You should see a list of organisations that use Haka. If the new user's organisation is listed, they can use Haka to login, and they will not need an external account.
  • Will the user have a UTU account in the near future?
  1. If the user has applied or is applying for study rights, or has already requested or will be requesting a UTU account it is strongly recommended not to request a new external Moodle account for them. If the user already has an external account, and later logs in with a UTU account, a second account will be created for the user. These accounts are separate from each other, like email accounts. Actions done with one account will not connect with the other account, which may be confusing to students and teachers.
  2. If the student has already used both accounts, or several accounts (external account, UTU, and Haka), and we can confirm that the user is the same in each account, we can combine all of them into one account. Notice! If accounts are combined in this way, all grading data may not be visible directly in Course grading, even if they are visible in the activities that are already graded.
  3. Teachers will not have this issue, but using several separate accounts to post to a course forum may cause confusion in students.
  • If you need to request several accounts at once, please contact helpdesk@utu.fi in advance before requesting them if you are not already familiar with using an Excel or CSV file, as described below.

The form to request External Accounts

Instructions to fill the form

  • Add each user on their own row. Add rows by clicking the Add row text / "plus" (+) button.
  • For each user, enter the first name, surname, e-mail address, language, country, the Course ID and Reason for the request, where you should describe why the account is needed. Bold fields are mandatory. County and language codes are at the end of this page. Finnish language code is fi and Finland county code is FI.
    • The Course ID can be found in the web address of the course's main page
  • Check and correct the form fields in the following way:
  1. An e-mail address must not include space or any special characters, like !#¤%&/, or national phonetic characters like åäöéëúñü. The exceptions are "@" and "+" and dot.
  2. If you are adding a Course ID, make sure the course exists. Double check it before saving the form, so as not to add students to the wrong course. The Course ID is the number on the www address line after the text moodle.utu.fi/course/view.php?=. Make sure the Course ID is correct and students are not registered to the wrong course.

Moodle support will accept the requests. During the vacation season, if the request takes too long, please send an e-mail to helpdesk@utu.fi

The e-mail will be sent to the requested person's e-mail address.

The form to request External Accounts

Request several accounts at once with the Excel form

You can add an Excel file to the request by selecting the file using Choose file. This button can be found below the text "Add users from Excel file". Create the file first with your computer's Excel, and then upload it to Moodle's request form.

Notice! The Excel file must be in new (latest) file format *.xlsx (not in old Excel 97-2003 format *.xls).

  • The mandatory fields are the same as in the Moodle form.
  • If you are adding a Course ID to add the requested user to the course, make sure the course exists. Double check it before saving the form, so as not to add students to the wrong course. The Course ID is the number on the www address line after the text moodle.utu.fi/course/view.php?=.
  • If you are adding a Course ID, you must also add the 'languageCode' and 'countryCode'. Match the language code to the student's preferred language (if not known, the best options are EN and FI). Language and country codes are listed at the end of this page.
  • When the file is ready to send Moodle, open form page, click Choose file, browse it from your computer and select it. When you can see the selected file on the form page, click Upload this file.
  • If there are any errors on the form fields, check and correct them before trying again. Check the following:
  1. An e-mail address must not include space or any special characters, like !#¤%&/, or national phonetic characters like åäöéëúñü. The exceptions are @ and + and dot.
  2. If you are adding a Course ID, make sure the course exists. Double check it before saving the form, so as not to add students to the wrong course. The Course ID is the number on the www address line after the text moodle.utu.fi/course/view.php?=.
  3. Notice! If the e-mail matches an already existing account, the line will not be added to the request.
  4. Upload the corrected file again

Please add the all people / account info to the own lines (like in example below). First column is person's first name, second column surname and third column the e-mail address etc. Next columns languageCode and countyCode (like in example below) can be found at the end of this page. E.g. Moodle defaults: Finnish languageCode is fi and Finland countyCode is FI.

You can edit the form before sending it.

Do not use title line in Excel row 1. Start filling the Excel from the cell A1. Here is an example of the file and A1 is "Mikko".

First name Surname E-mail languageCode countryCode courseID Description
Mikko Mallikas mikko.mallikas@eitoi.mi
Wayne Rooney wayne.rooney@foo.bar en GB 13463 Want to use Moodle in course
Bruno Alves bruno.alves@foobar.pt pt PT 86571 Participate to the course
Mario Gomez mario.gomez@foobar.de de DE Live in home country and need access Moodle course
Roman Eremenko roman.eremenko@foobar.fi fi FI Good guy

Possible issues and solutions

The error (message in red text in Finnish): "Käyttäjällä on jo käyttäjätunnus!" (User has already an account) if there is already the e-mail address registered for any user on Moodle. If there is also other accounts (lines) on the request form where is similar error, remove all error lines. If there is needed to change the e-mail address for the requested user, please be in contact with support (helpdesk@utu.fi)

The error: "Bad Email format". Allowed characters are only 0-9, a-z, "+", ”@” ja ”.” . At the end part (after @ there is allowed only few dots and after last dot only 2-4 characters (domain country). e.g. ”.fi” (Finland) – 2 characters. If you get this error, check and double check the correct e-mail address from the mail you have got the person who is in need of this account.

The error: "No this course id in Moodle!" When this is loaded to the external account form, Moodle check if the course ID exist. If course is not in Moodle, you will get this error. Check the course ID again.

When external account are accepted and in the request was the course ID but the requested students / teachers are not in the course, please recheck the course ID. It is possible that course ID was to the wrong course and they are participants on that course instead of the correct course. In this case please be in contact with helpdesk@utu.fi if you are not the teacher also in this wrong course to remove them from there and add to the correct course.

Language Codes

de Deutsch
et Eesti
en English
es_es Español - España
es Español - Internacional
fr Français
it Italiano
lt Lietuvių
hu Magyar
nl Nederlands
pl Polski
pt Português - Portugal
fi Suomi
sv Svenska
th Thai
tr Türkçe
ru Русский
ar عربي
ja 日本語
zh_tw 正體中文
zh_cn 简体中文

Country Codes

AD Andorra
AE United Arab Emirates
AF Afghanistan
AG Antigua and Barbuda
AI Anguilla
AL Albania
AM Armenia
AO Angola
AQ Antarctica
AR Argentina
AS American Samoa
AT Austria
AU Australia
AW Aruba
AX Åland Islands
AZ Azerbaijan
BA Bosnia and Herzegovina
BB Barbados
BD Bangladesh
BE Belgium
BF Burkina Faso
BG Bulgaria
BH Bahrain
BI Burundi
BJ Benin
BL Saint Barthélemy
BM Bermuda
BN Brunei Darussalam
BO Bolivia (Plurinational State of)
BQ Bonaire, Sint Eustatius And Saba
BR Brazil
BS Bahamas
BT Bhutan
BV Bouvet Island
BW Botswana
BY Belarus
BZ Belize
CA Canada
CC Cocos (Keeling) Islands
CD Congo (the Democratic Republic of the)
CF Central African Republic
CG Congo
CH Switzerland
CI Côte d'Ivoire
CK Cook Islands
CL Chile
CM Cameroon
CN China
CO Colombia
CR Costa Rica
CU Cuba
CV Cap Verde
CW Curaçao
CX Christmas Island
CY Cyprus
CZ Czechia
DE Germany
DJ Djibouti
DK Denmark
DM Dominica
DO Dominican Republic
DZ Algeria
EC Ecuador
EE Estonia
EG Egypt
EH Western Sahara
ER Eritrea
ES Spain
ET Ethiopia
FI Finland
FJ Fiji
FK Falkland Islands (Malvinas)
FM Micronesia (Federated States of)
FO Faroe Islands
FR France
GA Gabon
GB United Kingdom
GD Grenada
GE Georgia
GF French Guiana
GG Guernsey
GH Ghana
GI Gibraltar
GL Greenland
GM Gambia
GN Guinea
GP Guadeloupe
GQ Equatorial Guinea
GR Greece
GS South Georgia and the South Sandwich Islands
GT Guatemala
GU Guam
GW Guinea-Bissau
GY Guayana
HK Hong Kong
HM Heard Island and McDonald Islands
HN Honduras
HR Croatia
HT Haiti
HU Hungary
ID Indonesia
IE Ireland
IL Israel
IM Isle of Man
IN India
IO British Indian Ocean Territory
IQ Iraq
IR Iran (Islamic Republic of)
IS Iceland
IT Italy
JE Jersey
JM Jamaica
JO Jordan
JP Japan
KE Kenya
KG Kyrgyzstan
KH Cambodia
KI Kiribati
KM Comoros
KN Saint Kitts and Nevis
KP Korea (the Democratic People's Republic of)
KR Korea (the Republic of)
KW Kuwait
KY Cayman Islands
KZ Kazakhstan
LA Lao People's Democratic Republic
LB Lebanon
LC Saint Lucia
LI Liechtenstein
LK Sri Lanka
LR Liberia
LS Lesotho
LT Lithuania
LU Luxemburg
LV Latvia
LY Libya
MA Morocco
MC Monaco
MD Moldova (the Republic of)
ME Montenegro
MF Saint Martin (French part)
MG Madagascar
MH Marshall Islands
MK North Macedonia
ML Mali
MM Myanmar
MN Mongolia
MO Macao
MP Northern Mariana Islands
MQ Martinique
MR Mauritania
MS Montserrat
MT Malta
MU Mauritius
MV Maldives
MW Malawi
MX Mexico
MY Malaysia
MZ Mozambique
NA Namibia
NC New Caledonia
NE Niger
NF Norfolk Island
NG Nigeria
NI Nicaragua
NL Netherlands
NO Norway
NP Nepal
NR Nauru
NU Niue
NZ New Zealand
OM Oman
PA Panama
PE Peru
PF French Polynesia
PG Papua New Guinea
PH Philippines
PK Pakistan
PL Poland
PM Saint Pierre and Miquelon
PN Pitcairn
PR Puerto Rico
PS Palestine, State of
PT Portugal
PW Palau
PY Paraguay
QA Qatar
RE Réunion
RO Romania
RS Serbia
RU Russian Federation
RW Rwanda
SA Saudi Arabia
SB Solomon Islands
SC Seychelles
SD Sudan
SE Sweden
SG Singapore
SH Saint Helena, Ascension and Tristan da Cunha
SI Slovenia
SJ Svalbard and Jan Mayen
SK Slovakia
SL Sierra Leone
SM San Marino
SN Senegal
SO Somalia
SR Suriname
SS South Sudan
ST Sao Tome and Principe
SV El Salvador
SX Sint Maarten (Dutch Part)
SY Syrian Arab Republic
SZ Eswatini
TC Turks and Caicos Islands
TD Chad
TF French Southern Territories
TG Togo
TH Thailand
TJ Tajikistan
TK Tokelau
TL Timor-Leste
TM Turkmenistan
TN Tunisia
TO Tonga
TR Turkey
TT Trinidad and Tobago
TV Tuvalu
TW Taiwan
TZ Tanzania, the United Republic of
UA Ukraine
UG Uganda
UM United States Minor Outlying Islands
US United States
UY Uruguay
UZ Uzbekistan
VA Holy See
VC Saint Vincent and the Grenadines
VE Venezuela (Bolivarian Republic of)
VG Virgin Islands (British)
VI Virgin Islands (U.S.)
VN Viet Nam
VU Vanuatu
WF Wallis and Futuna
WS Samoa
YE Yemen
YT Mayotte
ZA South Africa
ZM Zambia
ZW Zimbabwe

In any issues you may contact the support from this link: helpdesk@utu.fi