TY-External account request

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Versio hetkellä 12. lokakuuta 2022 kello 15.35 – tehnyt Petri Hörkkö (keskustelu | muokkaukset) (Ak: Uusi sivu: {{TY}} ===Requesting the External accounts=== If there is '''no account''' or way to use '''Haka login''' with different high school or university for the student or visiting t...)
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Requesting the External accounts

If there is no account or way to use Haka login with different high school or university for the student or visiting teacher in the Moodle that could be used to login Moodle there is a way to request new external account (Moodle local) to the user. This account works only in the Moodle.

Notice before requesting an account

  • The Moodle can be used (log in) with Haka login. To check if the user who need access to the Moodle has already a way to login, you might need to ask the ogranization name where they are studying / working. Open window to different browser or it's private window that you are using (logged in the Moodle) and select Haka Login. There is a list of organizations that uses it. If the organization name matches there is possible way to login the Moodle and the new external account request may not be needed.
  • Using the UTU account possibly in the future?
  1. If the user has applied / will be applied study rights or requested / will be requested UTU account it is strongly recommended not to request new external account to the Moodle. If there is external account and later logged in with UTU account, this will create second account to the user. There Moodle accounts are separate from each other like e-mail accounts. Actions done with one account doesn't look like done by the user to another account and may confuse students and teachers.
  2. If the student has already used both account or several accounts (login with external account, UTU account and/or different higher education institute's account) and we can confirm that the user is one and same with all accounts these can be combined with one account that the student uses. Notice! that if accounts are combined, all grading data may not be visible directly in the Course grading even those are visible in the activities that are already graded.
  3. In teacher role there is not similar issue than with students but posting to the course's forum with different Moodle accounts may confuse students.
  • If you need to request several accounts at once, please be in contact with helpdesk@utu.fi before requesting account if the requesting accounts using Excel / CSV file is not already familiar to you.


The form to request External Accounts

Instructions to fill the form

  • Manually you can add several line by clicking the Add row text / "plus" (+) button
  • The requested information are first name, surname, e-mail address, language, country, the course ID and the description for the request why the account is needed (bold fields are mandatory)
  1. The Course ID you can find the course's main page's www address line
  2. Please add the description always even it's not mandatory
  • If there is any error on the form fields, check those and correct them.
  1. E-mail address must not include space or any special character like !#¤%&/ or national phonetic characters like åäöéëúñü except @ and + and dot.
  2. course ID (the course) must exist on the Moodle if it is added to the form. Double check it before you even try to send the request that you do not add students to the wrong course. The course ID in on the www line the number after the text moodle.utu.fi/course/view.php?=.

Moodle support will accept the requests. On the vacation period if the request takes too long time, please send an e-mail to the helpdesk@utu.fi


The form to request External Accounts

Request several accounts at once with the Excel form

You can add the Excel file to the request by selecting the file using Choose file below text "Add users from Excel file". Create the file first with your computer's Excel and then upload it to the Moodle's request form. Notice! Excel file must be in new (latest) file format *.xlsx (not in old Excel 97-2003 format *.xls).

  • The mandatory fields are the same than in the Moodle form lines
  • If you need there courseID to the form (adds requested to the course), there must be also 'languageCode' and 'countryCode' before the courseID. The course id in on the www line the number after the text moodle.utu.fi/course/view.php?=. Double check the courseID so the student does not end to the wrong course and language & country codes before it so those match for the student's used language (if not known, best options are 'en' + 'FI'). Language and country codes are at the end of this page.
  • When the file is ready to send Moodle, open form page, click Choose file, browse it from your computer and select it. When you can see the selected file on the form page, click Upload this file.
  • If there is any error on the form fields, check those and correct them and do not try accept sending the request.
  1. E-mail address must not include space or any special character like !#¤%&/ or national phonetic characters like åäöéëúñü except @ and + and dot.
  2. course ID (the course) must exist on the Moodle if it is added to the form. Double check it before you even try to send the request that you do not add students to the wrong course. The course ID in on the www line the number after the text moodle.utu.fi/course/view.php?=.
  3. Notice! If e-mail matches with the existing account the line will not be added to the request
  4. Upload the corrected file again

Do not use title line in Excel row 1. Start filling the Excel from the cell A1.

Fist name Surname E-mail languageCode countryCode courseID Description
Mikko Mallikas mikko.mallikas@eitoi.mi
Wayne Rooney wayne.rooney@foo.bar en GB 13463 Want to use Moodle in course
Bruno Alves bruno.alves@foobar.pt pt PT 86571 Participate to the course
Mario Gomez mario.gomez@foobar.de de DE Live in home country and need access Moodle course
Roman Eremenko roman.eremenko@foobar.fi fi FI Good guy

Possible issues and solutions

(under construction - Text in Finnish) Tunnuksen pyyntö ei onnistu, jos pyydetty sähköpostiosoite on jo käytössä jollain Moodlessa olevalla tunnuksella/käyttäjällä. Tällaisen tunnuksen kohdalle tulee punaisella ilmoitus Käyttäjällä on jo käyttäjätunnus!. Jos lomakkeella on muitakin tunnuksia joille olet tilaamassa tunnusta, niin sinun pitää valita ja poistaa Poista valitut rivit -painikkeella em. tunnus lomakkeelta, jotta saat lähetettyä tunnuspyynnön.

Sähköpostiosoitteen väärä formaatti: Järjestelmä tarkistaa sähköposti-sarakkeen erityisen tarkkaan. Sallittuja ovat vain merkit 0-9, a-z, ”@” ja ”.” . Loppuosassa (@- merkin jälkeen on sallittu muutama piste, mutta viimeisen pisteen jälkeen vain 2-4 merkkia: eli ”.fi” – kaksi merkkiä. Tässä virhetilanteessa tarkista, että sähköposti on tämän ohjeen mukainen.

Virheellinen kurssi ID Kun tiedot ladataan erillistietojen lomakkeelle, Moodle tarkistaa, onko excelissä olevaa kurssi id:tä olemassa Moodlessa. Mikäli ei ole, järjestelmä ilmoittaa, ettei sellaista kurssia ole olemassakaan. Tarkista tällöin kurssi-id uudelleen.

Erillistunnukset on myönnetty ja lomakkeessa oli kurssi-id, mutta henkilöt eivät ole kurssilla. Tällöin on mahdollista, että kurssin id oli väärä mutta kuitenkin Moodlessa olemassa oleva kurssi. Ota yhteyttä helpdesk@utu.fi.

Language Codes

de Deutsch
et Eesti
en English
es_es Español - España
es Español - Internacional
fr Français
it Italiano
lt Lietuvių
hu Magyar
nl Nederlands
pl Polski
pt Português - Portugal
fi Suomi
sv Svenska
th Thai
tr Türkçe
ru Русский
ar عربي
ja 日本語
zh_tw 正體中文
zh_cn 简体中文

Country Codes

(Under construction - Countries in Finnish)

AF Afganistan
AX Ahvenanmaa
NL Alankomaat
AL Albania
DZ Algeria
AS Amerikan Samoa
AD Andorra
AO Angola
AI Anguilla
AQ Antarktis
AG Antigua ja Barbuda
AR Argentiina
AM Armenia
AW Aruba
AU Australia
AZ Azerbaidzan
BS Bahamasaaret
BH Bahrain
BD Bangladesh
BB Barbados
BE Belgia
BZ Belize
BJ Benin
BM Bermuda
BT Bhutan
BO Bolivia
BQ Bonaire, Sint Eustatius And Saba
BA Bosnia-Herzegovina
BW Botswana
BV Bouvet'n saari
BR Brasilia
IO Brittiläinen Intian valtameren territorio
VG Brittiläiset Neitsytsaaret
BN Brunei
BG Bulgaria
BF Burkina Faso
BI Burundi
CV Cap Verde
KY Caymansaaret
CL Chile
CK Cookinsaaret
CR Costa Rica
CW Curaçao
DJ Djibouti
DM Dominica
DO Dominikaaninen tasavalta
EC Ecuador
EG Egypti
SV El Salvador
ER Eritrea
ES Espanja
ZA Etelä-Afrikka
KR Etelä-Korea
SS Etelä-Sudan
ET Etiopia
FK Falkland-saaret
FJ Fidzi
PH Filippiinit
FO Färsaaret
GA Gabon
GM Gambia
GE Georgia
GH Ghana
GI Gibraltar
GD Grenada
GL Grönlanti
GP Guadeloupe
GU Guam
GT Guatemala
GY Guayana
GG Guernsey
GN Guinea
GW Guinea-Bissau
HT Haiti
HM Heard- ja Mc Donald-saaret
HN Honduras
HK Hong Kong
SJ Huippuvuoret ja Jan Mayen
ID Indonesia
IN Intia
IQ Irak
IR Iran
IE Irlanti
IS Islanti
GB Iso-Britannia
IL Israel
IT Italia
TL Itä-Timor
AT Itävalta
JM Jamaika
JP Japani
YE Jemen
JE Jersey
JO Jordania
CX Joulusaari
KH Kambodza
CM Kamerun
CA Kanada
KZ Kazakstan
KE Kenia
CF Keski-Afrikan tasavalta
CN Kiina
KG Kirgistan
KI Kiribati
CO Kolumbia
KM Komorit
CG Kongo
CD Kongon Demokraattinen Tasavalta
CC Kookossaaret
GR Kreikka
HR Kroatia
CU Kuuba
KW Kuwait
CY Kypros
LA Laos
LV Latvia
LS Lesoto
LB Libanon
LR Liberia
LY Libya
LI Liechtenstein
LT Liettua
LU Luxemburg
EH Länsi-Sahara
MO Macao
MG Madagaskar
MK Makedonia
MW Malawi
MV Malediivit
MY Malesia
ML Mali
MT Malta
IM Manin Saari
MA Marokko
MH Marshallsaaret
MQ Martinique
MR Mauritania
MU Mauritius
YT Mayotte
MX Meksiko
FM Micronesian yhdistyneet kansakunnat
MD Moldova
MC Monaco
MN Mongolia
ME Montenegro
MS Montserrat
MZ Mosambik
MM Myanmar
NA Namibia
NR Nauru
NP Nepal
NI Nicaragua
NE Niger
NG Nigeria
NU Niue
NF Norfolkinsaari
NO Norja
CI Norsunluurannikko
OM Oman
PK Pakistan
PW Palau
PS Palestiina
PA Panama
PG Papua-Uusi-Guinea
PY Paraguay
PE Peru
PN Pitcairn
KP Pohjois-Korea
MP Pohjois-Mariaanit
PT Portugali
PR Puerto Rico
PL Puola
GQ Päiväntasaajan Guinea
QA Qatar
FR Ranska
TF Ranskan eteläiset territoriot
GF Ranskan Guayana
PF Ranskan Polynesia
RE Reunion
RO Romania
RW Ruanda
SE Ruotsi
BL Saint Barthélemy
KN Saint Kitts ja Nevis
LC Saint Lucia
MF Saint Martin
VC Saint Vincent ja Grenadiinit
DE Saksa
SB Salomonsaaret
WS Samoa
SM San Marino
ST Sao Tome ja Principe
SA Saudi-Arabia
SN Senegal
RS Serbia
SC Seychellit
SL Sierra Leone
SG Singapore
SX Sint Maarten (Dutch Part)
SK Slovakia
SI Slovenia
SO Somalia
GS South Georgia And The South Sandwich Islands
LK Sri Lanka
SH St. Helena
PM St. Pierre ja Miquelon
SD Sudan
FI Suomi
SR Surinam
CH Sveitsi
SZ Swazimaa
SY Syyria
TJ Tadzhikistan
TW Taiwan
TZ Tansania
DK Tanska
TH Thaimaa
TG Togo
TK Tokelau
TO Tonga
TT Trinidad ja Tobago
CZ Tsekin tasavalta
TD Tshad
TN Tunisia
TR Turkki
TM Turkmenistan
TC Turks- ja Caicossaaret
TV Tuvalu
UG Uganda
UA Ukraina
UM United States Minor Outlying Islands
HU Unkari
UY Uruguay
NC Uusi-Kaledonia
NZ Uusi-Seelanti
UZ Uzbekistan
BY Valko-Venäjä
VU Vanuatu
VA Vatikaani
VE Venezuela
RU Venäjä
VN Vietnam
EE Viro
WF Wallis- ja Futunasaaret
AE Yhdistyneet arabiemiirikunnat
US Yhdysvallat
VI Yhdysvaltain Neitsytsaaret
ZM Zambia
ZW Zimbabwe


In any issues you may contact the support on this link: helpdesk@utu.fi