Diferencia entre revisiones de «Moodle app FAQ»
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Please check [[Mobile app notifications#Troubleshooting]] | Please check [[Mobile app notifications#Troubleshooting]] | ||
===The Moodle app does not connect to MoodleBox (or other internal self-hosted systems)=== | |||
You will need to disable SSL to make the app works, please see this forum discussion for more information: https://moodle.org/mod/forum/discuss.php?d=424353#p1739474 | |||
===I think I found a bug with the app. Where can I report it?=== | |||
# Log in to the [https://tracker.moodle.org/browse/MOBILE Moodle Mobile tracker] (you'll need to [http://tracker.moodle.org/secure/Signup%21default.jspa create a tracker account] if you've not done so previously) | |||
# Check whether the issue has already been reported by doing a [https://tracker.moodle.org/issues/?jql=project%20%3D%20MOBILE search] | |||
# If not, report the bug by clicking the 'Create Issue' link at the top right of the page, selecting 'Moodle app' as the project | |||
# Add a detailed description providing as much information as possible (Moodle version, app version, device model and operating system, etc...), then click the Create button | |||
===How can I get the app in my language?=== | |||
[[File:setting the app lang.png|thumb|100px|Setting your language]] | |||
The Moodle app automatically detects your mobile's language and displays in the same language (if the translation exists). Otherwise, you can set the app language in App settings > General. | |||
If the Moodle app is not yet available in your language, please contribute a translation! See [[:dev:Translating Moodle Mobile|Translating Moodle Mobile]] for details of what to do. | |||
See also a post explaining how multi-lang works in the Moodle app: [https://moodle.org/mod/forum/discuss.php?d=453445#p1825637 Re: Language selector missing in Moodle app] | |||
==Error messages== | ==Error messages== |
Revisión del 11:38 1 mar 2024
Nota: Esta es una traducción de una página de la documentación en idioma Inglés (Docs), que se considera particularmente importante, y que en su versión original se actualiza frecuentemente. Por ello, se le recomienda que revise la página original en idioma inglés: Mobile Moodle FAQ.
Nota: Urgente de Traducir. ¡ Anímese a traducir esta muy importante página !. ( y otras páginas muy importantes que urge traducir)
Esta página necesita actualizarse con la información existente en la documentación vigente/moderna/actualizada en el idioma inglés original para Moodle. Se le sugiere al lector que consulte la página original en idioma inglés cuyo enlace está al fondo de esta página. y que, por favor, actualice esta información y quite la plantilla {{Actualizar}} cuando haya terminado. (otras páginas pendientes de actualizar)
Existe documentación diferente para varias versiones de Moodle: Esta documentación es para Moodle 3.7 y más recientes, pero existe una página antigua en 30/Moodle Mobile FAQ |
Nuevos Planes para Moodle App Plans (a partir del 2 de Abril del 2020)
Por favor vea el anuncio oficial: Introducing our new Moodle App plans
¿La App sigue siendo gratuita para descargar y usar?
Si; la App misma es gratuita. Students and teachers who use the Moodle app will never pay any fees. Moodle site administrators can choose to sign up for a plan.
¿Pueden explicarme las diferentes limitaciones?
First and most important, the limitations are applied on a site basis.
- Basic custom branding via CSS: Site admins can upload a CSS file with basic styles for the app. The styles will only be applied on Premium sites. See Moodle app guía para administradores for more information about this functionality.
- Number of active devices for mobile push notifications: Calculated monthly, this is the number of user devices actively receiving push notifications from the site. For example, for a site with 100 users enrolled, if half of them are using the app with one device configured to receive notifications, the potential number of active devices per month will be 50. In the Free plan, where the limit is set to 50, only the first 50 devices in a month will receive notifications from the site.
- Offline access to content: Complete courses available offline. Contents downloaded individually will be still available offline, but the user will be able to download complete courses for offline access to a certain limit depending on the plan.
- Customisable app features: These are app features that can be configured via the Moodle site administration tools (Moodle app section). For details, see Moodle app guía para administradores#Características deshabilitadas.
Soy un cliente de un Moodle Partner. ¿Esto me afecta?
If your Moodle site is hosted by a Moodle Partner, the changes will not affect you. However, if your Moodle Partner doesn't host your site, you may need to sign up for a plan, move to MoodleCloud or ask your Moodle Partner to host your site from April 2020 onwards.
Soy un profesor o un estudiante. ¡Tengo que hacer algo respecto a mi Moodle app?
No, you don’t have to do anything. We are notifying site administrators about the upcoming changes so they can take action if necessary.
¿Tendré que instalar una nueva App a pertir del 2 de abril del 2020?
No, the app will remain the same, but depending on the plan your institution has signed up for, you may have limited access to certain functionalities.
¿Cómo se si necesito actualizar a un Plan de Moodle App?
If you are using MoodleCloud or your site is hosted by a Moodle Partner, you won’t be affected by these changes. Otherwise, in the last week of March 2020, site administrators will be provided with a link to the Moodle App Portal, where they will be able to register their site and obtain information such as the number of active devices receiving push notifications during the last month.
Site administrators should also check if they are using any of the “Customisable app features” (via Site administration > Mobile app > Mobile app features) as continued use will require upgrading to a plan.
¿Necesito apuntarme al plan gratuito para poder usar la App?
No, though we encourage all site administrators to sign up in our Moodle Apps portal in order to obtain information about active devices receiving push notifications.
¿Cómo puedo actualizar a uno de los planes?
During the last week of March 2020, site administrators will be provided with a link to the Moodle App Portal, where they will be able to sign up for a plan.
Remember that you can also migrate to a MoodleCloud plan, ask a Moodle Partner to host your site or build your own version of the app using the open source code.
¿Cómo pago un plan?
For activation of any of the paid plans, you will need to make a credit card payment, PayPal will be also supported.
For payments via bank transfer to Moodle Pty Ltd, a minimum of a two years Premium subscription will be required (so we can cover all the administrative work and bank fees). Once you've chosen this method, the Premium plan will be automatically activated (only during March and April this year). Notice that you'll have 4 weeks for processing payment. If after those 4 weeks we haven't received the payment yet, the plan will be canceled and you will get back to the free plan and penalties can be applied in further payments.
Will students lose access to the app if we don’t upgrade straight away on 2 April 2020?
No, students will still be able to use the app. Depending on the size of your installation, your use of push notifications and the use of customised features, your students may stop receiving notifications or no longer be able to use specific features.
Si somos una ONG o una organización no lucrativa, ¿Necesitamos actualizar? ¡Necesitamos pagar?
We will create a process to ensure that NGOs and non-profit organisations do not need to pay and can benefit from our Premium Plan. Upon receipt of the necessary documentation and validation from Moodle HQ, organisations will have full access. Please note though that the verification process may take several weeks. Public universities, colleges and schools are not eligible for this.
Is this affecting only certain Moodle versions?
The changes will affect all the Moodle versions supported by the app (Moodle 3.1 onward)
¿Qué pasa con los sitios que no están registrados con Moodle?
We recommend all site administrators to register their site in order to receive important notifications about the product. Moreover, the validation process to sign up for a plan will be easier.
Con los nuevos planes que vendrán, ¿hay algún acmbio que potencialmente afectará la privacidad de los usuarios?
No.
Estudiantes
¿Cómo puedo obtener la Moodle app?
The Moodle app is available for free from Google Play and the Apple Store. See Moodle app downloads for links. You can also install the app directly from your mobile device by searching for 'Moodle app' with author/owner 'Moodle Pty Ltd'.
I can't get the app to work. What do I do?
The Moodle app will ONLY work with Moodle sites that have been set up to allow it. Please talk to your Moodle administrator if you have any problems connecting.
What permissions does the app require?
The app requires the following permissions:
- Record audio - for uploading to your Moodle site
- Read and modify the contents of your SD card - for content to be downloaded to your SD Card for offline access.
- Network access - to be able to connect with your Moodle site and check if you are connected, and if not to switch to offline mode.
- Run at startup - to receive local notifications even when the app is running in the background.
- Prevent phone from sleeping - to receive push notifications anytime.
I can't see my course on the app. What do I do?
Check with your course tutor that you are correctly enrolled.
¿Porqué no puedo subir mi Tarea a la app?
Consulte a su administrador de Moodle.
Why can't I sometimes access the app or submit anything to it?
This could be because of interruptions in your internet connection. Wait a while and try again. If you continue to have problems, contact your Moodle site administrator.
Is there a space limit on my files?
Assignments will have a size limit which you can see. For other space limit questions, check with your Moodle site administrator.
Who should I contact for help with the app?
Your Moodle site administrator can assist you in getting the app to work correctly.
When are activities completed offline synchronized?
Vea Sincronización de Moodle app.
Why the site is asking for my username and password when an activity is opened in the browser?
Auto-login from the app is only supported in sites using Moodle 3.2 onwards. Also, for security reasons, between auto-logins you must wait 6 minutes (this should not be a problem because most of the browsers will keep your Moodle session open).
I use LineageOS and I'm having problems using the app
LineageOS uses a different WebView implementation not compatible vith the app. You need to install "Android System WebView" from Google Play (or via a trusted apk) and enabling it via Settings > Developer options > WebView implementation.
Los paquetes H5P y contenidos externos incrustados vía iframes no están funcionando en iOS
This is caused by a new feature of iOS 14 called ITP that blocks cookies for external sites embedded in the app (the H5P content is played embedded in an iframe pointing to the Moodle website) unless the user enables a setting in the app to allow those cookies.
The quick workaround is to enable the setting "Allow Cross-Website Tracking" available via the Settings app (look for the Moodle app, at the bottom) on your iPhone/iPad with iOS 14.
No recibo notificaciones del calendario (recordatorios) cuando uso Android 12 o superior
In order to receive calendar notifications you need to allow alarms and reminders for the Moodle app. To do this:
- Open Android Settings and go to the Moodle app settings. Another way to reach these settings is by long-clicking the Moodle app icon and pressing "App info".
- Make sure that Notifications are enabled.
- If you see a section called "Alarms & reminders", make sure it is Allowed (this setting is disabled by default in Android 14+).
Profesores
How can I enable videos in my course to be downloaded?
See the section 'Media download for offline usage' in Crear cursos amistosos para mobile.
Video subtitles are not working
This may happen in old Android versions (Android < 4.4), in modern Android and iOS versions they should work fine.
Which course format is it best to use?
Topics or weekly course format is best suited to mobile devices.
How do I make YouTube links open automatically in the app?
Add YouTube links as a Recurso URL.
Why can't my students see their courses?
If you or an administrator have correctly enrolled them in a course, they can see it in their mobile app. If they are correctly enrolled but can still not see their course, ask them to check with your Moodle site administrator.
I can't mark assignments in the app
If you are experiencing problems when grading, please review that you are using the correct decimal separators (if the app interface is in English, you must use a period).
What communications tools can I use in the app to engage with my learners?
See Mobile app notifications. Chat, forums and messaging are all supported by the app.
My protected Vimeo videos are not playing in the app
Vimeo protected videos should work on Moodle 3.3.4 onwards, please note that you need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). If that still doesn't work, make sure your server allows it by using this rule: X-Frame-Options "ALLOWALL"
You may also use Bootstrap responsive classes: https://getbootstrap.com/docs/4.0/utilities/embed/, for example,