30/Moodle Mobile FAQ

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Nota: Esta es una traducción de una página de la documentación en idioma Inglés (Docs), que se considera particularmente importante, y que en su versión original se actualiza frecuentemente. Por ello, se le recomienda que revise la página original en idioma inglés: Mobile Moodle FAQ.

note icon.png Existe documentación diferente para varias versiones de Moodle: Esta documentación entigua era para Moodle 3.0, pero existe una página más moderna en Moodle Mobile FAQ


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¿Cómo puedo usar Moodle en dispositivos móviles?

The official Moodle mobile app allows you to view and participate in courses from your mobile.

Even without the app, recent versions of Moodle should have mobile-friendly (responsive) themes to improve the user experience when accessing courses on smaller devices.

¡No puedo acceder con usuarios antiguos, pero si puedo con usuarios creados recientemente!

Por favor, Usted necesita "Purgar todas las cachés" mediante las configuraciones de administración de Moodle; ésto resolverá el problema.

No puedo hacer que funcione la App. ¿Donde puedo obtener ayuda?

If you are a student or teacher, first contact the administrator of your organisation's Moodle site.

If you are the administrator and you have enabled mobile services on your site, please check:


  1. If your site uses an SSL certificate, it must be a trusted certificate, not self-signed. Please use this tool or a similar one to check that your certificate is fine: SSL Checker. All the checks must be ok, including the "Certificate Chain Complete". Otherwise the app might work on iOS but not on Android.
  2. Depuración está deshabilitada (en Administración del sitio > Desarrollo > Depuración)
  3. Check that the ADOdb debug option is disabled if you are using the external database auth or enrolment plugin. (In Plugins > Authentication > External database and in Plugins > Enrolment > External database).

If you still have a problem, please post in the Moodle for mobile forum.

Creo que he encontrado un error (bug) con la App. ¿Qué hago ahora?

  1. Log in to the Moodle Mobile tracker (you'll need to create a tracker account if you've not done so previously)
  2. Check whether the issue has already been reported by searching all the issues
  3. If not, report the bug by clicking the 'Create Issue' link at the top right of the page, selecting 'Moodle Mobile' as the project
  4. Add a detailed description then click the Create button
  5. Attach the following files to the issue by selecting 'Attach Files' in the 'More actions' dropdown menu:
    • 'Device information' - this can be found in the app (Settings -> Development -> Device info, you can send yourself this information by email using the e-mail button at the bottom)
    • App Log (Settings -> Development -> Show Log, again you can send yourself this information by email)

La App de Moodle Mobile me dice que necesito 2.4 o mayor (No puedo conectarme: Verifique que Usted ha escrito corectamente la URL y que su sitio esté usando Moodle 2.4 o más reciente)

No puedo ver la pestaña de cursos como un administrador

The Moodle Mobile app only displays courses you are enrolled in. If you want to see courses as an admin, you need to enrol in them.

Me salió "we lost connection; you need to reconnect. Your token is now invalid." (perdimos la conexión; Usted necesita re-conectarse. Su token es ahora inválido) en mi versión personalizada de Moodle Mobile

Please check:

  1. You have followed all the steps listed in Moodle Mobile Developing a plugin tutorial
  2. You have enabled the moodle/webservice:createtoken capability for the authenticated user

Me sale "Error: No permission to create web service token for the service local_mobile" (Error: No hay permisos para crear el token de servicio web para el servicio local_mobile) al intentar ingresar como un administrador

You need to create a token for the admin account (only) as follows:

  1. Go to Site administration > Plugins > Web services > Manage tokens
  2. Click Add
  3. Enter the admin username and select 'Moodle Mobile additional features service' (i.e. NOT leave it as 'Moodle Mobile web service')
  4. Click the 'Save changes' button.

Me sale el error "Invalid response value detected" (se detctó valor de respuesta inválido) al acceder al sitio

The user quota global setting should be an integer. For more details, see the discussion How to enable Moodle Mobile App for all accounts.

I get the error "A required parameter (username) was missing"

This may happen if your site implements HTTP Redirects, the request is redirected by the browser not passing the POST parameters.

Unfortunately, this is something we cannot control in the Mobile app (it can't be handled via Javascript), please read this for more information:

The solution is to change the HTTP Redirect and use an HTML page with a meta tag or Javascript redirect

How can I enable videos in my course to be downloaded?

See the section 'Media download for offline usage' in Crear cursos amistosos para Moodle Mobile.

My Moodle sites uses a SSO auth method (Shibboleth, CAS, Google OAuth, etc..) and the app is not working

You must install the Características adicionales de Moodle Mobile plugin

Any further questions?

Please post in the Moodle for mobile forum on moodle.org.