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|docpagetitle = Mobile Moodle FAQ | |docpagetitle = Mobile Moodle FAQ | ||
}}{{ | }}{{Mobile}}{{Urgente de traducir}}{{Actualizar}} | ||
{{Versiones|Esta documentación es para Moodle 3. | {{Versiones|Esta documentación es para Moodle 3.7 y más recientes, pero existe una página entigua en [[30/Moodle Mobile FAQ]]}} | ||
==Students== | ==Students== | ||
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===When are activities completed offline synchronized?=== | ===When are activities completed offline synchronized?=== | ||
See [https://docs.moodle.org/ | See [https://docs.moodle.org/35/en/Moodle_Mobile_synchronization Moodle Mobile synchronization]. | ||
===Why the site is asking for my username and password when an activity is opened in the browser?=== | |||
Auto-login from the app is only supported in sites using Moodle 3.2 onwards. Also, for security reasons, between auto-logins you must wait 6 minutes (this should not be a problem because most of the browsers will keep your Moodle session open). | |||
===I use LineageOS and I'm having problems using the app=== | |||
LineageOS uses a different WebView implementation not compatible vith the app. You need to install "Android System WebView" from Google Play (or via a trusted apk) and enabling it via Settings > Developer options > WebView implementation. | |||
==Teachers== | ==Teachers== | ||
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=== I can't mark assignments in the app?=== | === I can't mark assignments in the app?=== | ||
If you are experiencing problems when grading, please review that you are using the correct decimal separators (if the app interface is in English, you must use a period). | |||
===What communications tools can I use in the app to engage with my learners?=== | ===What communications tools can I use in the app to engage with my learners?=== | ||
See [[Mobile app | See [[Mobile app Notificaciones Push]]. Chat, forums and messaging are all supported by the app. | ||
===My protected Vimeo videos are not playing in the app=== | ===My protected Vimeo videos are not playing in the app=== | ||
Vimeo protected videos should work on Moodle 3.3.4 onwards, please note that you need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). | |||
You may also use Bootstrap responsive classes: https://getbootstrap.com/docs/4.0/utilities/embed/, for example, <div class="embed-responsive"> | |||
For older versions, see this forum discussion with a workaround: https://moodle.org/mod/forum/discuss.php?d=327342 | |||
===ReCaptcha doesn't work on my site=== | |||
You need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). | |||
=== I use a Moodle plugin but the app says it is not supported === | === I use a Moodle plugin but the app says it is not supported === | ||
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=== I have problems playing SCORM packages === | === I have problems playing SCORM packages === | ||
Please refer to [ | Please refer to [[Reproductor SCORM Moodle Mobile]]. | ||
=== My | === My quizzes or lessons are not working offline === | ||
You need to edit the quiz or lesson activity settings and enable the "Allow lesson/quiz to be attempted offline using the mobile app" configuration option. | You need to edit the quiz or lesson activity settings and enable the "Allow lesson/quiz to be attempted offline using the mobile app" configuration option. | ||
=== Maths notation is not displaying correctly in the app === | |||
The app doesn't yet support MathJax (see MOBILE-1611). Instead, the [[Filtro de notación TeX]] should be enabled. | |||
=== How can I disable text selection / copy in the app? === | |||
You can create a remote theme and add some custom CSS rules to disable it, see https://docs.moodle.org/dev/Moodle_Mobile_Themes | |||
==Administrators== | ==Administrators== | ||
=== How can I debug errors in the app? === | |||
Go to the More tab and then to Settings > General. Enable "Display debug messages". This will show an explanatory message when an error occurs, alternatively, you can do a full debugging via: https://docs.moodle.org/dev/Moodle_Mobile_debugging_WS_requests | |||
=== I can connect with my iPhone but not with my Android phone === | === I can connect with my iPhone but not with my Android phone === | ||
This usually happens when the site is using https and the certificate is not correctly configured or it is using | This usually happens when the site is using https and the certificate is not correctly configured or it is using an old protocol, please use these pages to check this certificate: https://www.geocerts.com/ssl_checker and https://www.ssllabs.com/ssltest/analyze.html | ||
===I can't get the app to work. What can I do?=== | ===I can't get the app to work. What can I do?=== | ||
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===My Moodle site uses a SSO auth method (Shibboleth, CAS, Google OAuth, etc) and the app is not working=== | ===My Moodle site uses a SSO auth method (Shibboleth, CAS, Google OAuth, etc) and the app is not working=== | ||
See the section 'Mobile authentication' in the [[Moodle Mobile guía para administradores]] for details of how to configure it. | |||
If configured the app is still not connecting: If your site uses an SSL certificate, it must be a trusted certificate, not self-signed. Please use this tool or a similar one to check that your certificate is fine: [https://www.geocerts.com/ssl_checker SSL Checker]. All the checks must be OK, including the "Certificate Chain Complete". | |||
If your SSO method is unable to authenticate when using an "embedded browser" (it gives an authentication error), please check if it works with a "browser window". If it does work with the browser window then it means your SSO is performing an HTTP redirect, and these kind of redirects aren't supported by the app (the request is redirected by the browser not passing the POST parameters). Unfortunately, this is something we cannot control in the Mobile app (it can't be handled via JavaScript). For further information, see http://stackoverflow.com/questions/228225/prevent-redirection-of-xmlhttprequest and http://stackoverflow.com/questions/4168784/ajax-redirection-handling | |||
There are only 2 possible solutions: set the authentication via a "browser window" instead of an embedded one (please notice this won't work in the Linux desktop app), or remove the redirect from the SSO auth method. | |||
===SSO is not working with my custom auth plugin=== | ===SSO is not working with my custom auth plugin=== | ||
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If you have registered your site but are still unable to request an access key, please fill in the [http://goo.gl/forms/WLwkbe8b7c Airnotifier access key manual request form]. (If your site is hosted so you can't obtain your siteidentifier, enter "cannot obtain" in the field.) Your site registration will be checked and you will be sent an access key in a few days if everything is correct. | If you have registered your site but are still unable to request an access key, please fill in the [http://goo.gl/forms/WLwkbe8b7c Airnotifier access key manual request form]. (If your site is hosted so you can't obtain your siteidentifier, enter "cannot obtain" in the field.) Your site registration will be checked and you will be sent an access key in a few days if everything is correct. | ||
=== Push notifications are not working === | |||
Please check [[Mobile app Notificaciones Push#Troubleshooting]] | |||
===Error messages=== | ===Error messages=== | ||
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This error usually happens due to a bad configuration or setting value in your Moodle site, please check: | This error usually happens due to a bad configuration or setting value in your Moodle site, please check: | ||
# The user quota global setting should be an integer. For more details, see the discussion [https://moodle.org/mod/forum/discuss.php?d=320873 How to enable Moodle Mobile App for all accounts]. | # The user quota global setting should be an integer. For more details, see the discussion [https://moodle.org/mod/forum/discuss.php?d=320873 How to enable Moodle Mobile App for all accounts]. | ||
# The user "lang" field in the database is set to a correct value and existing language installed in the site. Some times the lang field is set via external systems to incorrect values. Please, note that to fix this you need direct access to the database and your 'user' table. | # The ''usermaxuploadfilesize'' should be an integer, please try to decrease the size. It can be configured in ''Site Administration > Security > Site Policies > Maximum uploaded file size''. The default value (Site upload limit) depends on the PHP configuration, you might have to change the value of ''upload_max_filesize'' and ''post_max_size'' in your ''php.ini'' file. | ||
# The user "lang" field in the database is set to a correct value and existing language installed in the site. Some times the lang field is set via external systems to incorrect values or pointing to a language pack that was uninstalled. Please, note that to fix this you need direct access to the database and your 'user' and 'course' table. | |||
===='Cannot connect: Verify that you have typed correctly the URL and that your site uses Moodle 2.4 or later'==== | ===='Cannot connect: Verify that you have typed correctly the URL and that your site uses Moodle 2.4 or later'==== | ||
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Please check: | Please check: | ||
# You have followed all the steps listed in [[:dev:Moodle Mobile Developing a plugin tutorial|Moodle Mobile Developing a plugin tutorial]] | # You have followed all the steps listed in [[:dev:Moodle Mobile Developing a plugin tutorial|Moodle Mobile Developing a plugin tutorial]] | ||
# You have enabled the moodle/webservice:createtoken | # You have enabled the [[Capabilities/moodle/webservice:createtoken|moodle/webservice:createtoken]] for the authenticated user | ||
===='No permission to create web service token for the service local_mobile' when attempting to log in as an admin==== | ===='No permission to create web service token for the service local_mobile' when attempting to log in as an admin==== | ||
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The user quota global setting should be an integer. For more details, see the discussion [https://moodle.org/mod/forum/discuss.php?d=320873 How to enable Moodle Mobile App for all accounts]. | The user quota global setting should be an integer. For more details, see the discussion [https://moodle.org/mod/forum/discuss.php?d=320873 How to enable Moodle Mobile App for all accounts]. | ||
===='Invalid response value detected' when accessing My Courses or Course Overview ==== | |||
This usually happens when a course uses a language that isn't installed in the site. Please make sure that all courses use valid languages. This can be easily checked in the database, table "course", there is a column named "lang". | |||
===='A required parameter (username) was missing'==== | ===='A required parameter (username) was missing'==== | ||
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The solution is to change the HTTP redirect and use an HTML page with a meta tag or JavaScript redirect. | The solution is to change the HTTP redirect and use an HTML page with a meta tag or JavaScript redirect. | ||
===='Invalid json in request: No error'==== | |||
There is a bug in Moodle 3.3 that can cause this error. Please update to Moodle 3.3.2. | |||
===='Cannot get course contents'==== | |||
This usually happens when the course is using a course format plugin that was uninstalled from the server or that was not properly installed. | |||
Please, reinstall again the course format plugin. | |||
===='Access control exception' or 'Your authentication token is invalid or has expired'==== | |||
If this error appears as soon as you enter the username and password for a new site, then it probably means that the token expiration time is badly configured. This is how to fix it: | |||
# Go to ''Site administration > Security > Site security settings''. | |||
# Find the setting named ''User created token duration''. | |||
# If the value is set to 0 or it's too low, please set it back to a valid value (the default value is 12 weeks). | |||
# Click the 'Save changes' button. | |||
===I think I found a bug with the app. Where can I report it?=== | ===I think I found a bug with the app. Where can I report it?=== | ||
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# Check whether the issue has already been reported by doing a [https://tracker.moodle.org/issues/?jql=project%20%3D%20MOBILE search] | # Check whether the issue has already been reported by doing a [https://tracker.moodle.org/issues/?jql=project%20%3D%20MOBILE search] | ||
# If not, report the bug by clicking the 'Create Issue' link at the top right of the page, selecting 'Moodle Mobile' as the project | # If not, report the bug by clicking the 'Create Issue' link at the top right of the page, selecting 'Moodle Mobile' as the project | ||
# Add a detailed description, then click the Create button | # Add a detailed description providing as much information as possible (Moodle version, app version, device model and operating system, etc...), then click the Create button | ||
===How can I get the app in my language?=== | |||
The Moodle Mobile app is currently being translated into many languages. If it is not yet available in your language, please contribute a translation! See [[:dev:Translating Moodle Mobile|Translating Moodle Mobile]] for details of what to do. | |||
==Any further questions?== | ==Any further questions?== |
Revisión del 14:44 3 dic 2019
Nota: Esta es una traducción de una página de la documentación en idioma Inglés (Docs), que se considera particularmente importante, y que en su versión original se actualiza frecuentemente. Por ello, se le recomienda que revise la página original en idioma inglés: Mobile Moodle FAQ.
Nota: Urgente de Traducir. ¡ Anímese a traducir esta muy importante página !. ( y otras páginas muy importantes que urge traducir)
Esta página necesita actualizarse con la información existente en la documentación vigente/moderna/actualizada en el idioma inglés original para Moodle. Se le sugiere al lector que consulte la página original en idioma inglés cuyo enlace está al fondo de esta página. y que, por favor, actualice esta información y quite la plantilla {{Actualizar}} cuando haya terminado. (otras páginas pendientes de actualizar)
Existe documentación diferente para varias versiones de Moodle: Esta documentación es para Moodle 3.7 y más recientes, pero existe una página entigua en 30/Moodle Mobile FAQ |
Students
How can I get the Moodle Mobile app?
The Moodle Mobile app is available for free from Google Play and the Apple Store. See Moodle Mobile downloads for links. You can also install the app directly from your mobile device by searching for 'Moodle Mobile' with author/owner 'Moodle Pty Ltd'.
I can't get the app to work. What do I do?
The Moodle Mobile app will ONLY work with Moodle sites that have been set up to allow it. Please talk to your Moodle administrator if you have any problems connecting.
What permissions does the app require?
The app requires the following permissions:
- Record audio - for uploading to your Moodle site
- Read and modify the contents of your SD card - for content to be downloaded to your SD Card for offline access.
- Network access - to be able to connect with your Moodle site and check if you are connected, and if not to switch to offline mode.
- Run at startup - to receive local notifications even when the app is running in the background.
- Prevent phone from sleeping - to receive push notifications anytime.
I can't see my course on the app. What do I do?
Check with your course tutor that you are correctly enrolled.
Why can't I upload my assignment on the app?
Check with your Moodle site administrator.
Why can't I sometimes access the app or submit anything to it?
This could be because of interruptions in your internet connection. Wait a while and try again. If you continue to have problems, contact your Moodle site administrator.
Is there a space limit on my files?
Assignments will have a size limit which you can see. For other space limit questions, check with your Moodle site administrator.
Who should I contact for help with the app?
Your Moodle site administrator can assist you in getting the app to work correctly.
When are activities completed offline synchronized?
See Moodle Mobile synchronization.
Why the site is asking for my username and password when an activity is opened in the browser?
Auto-login from the app is only supported in sites using Moodle 3.2 onwards. Also, for security reasons, between auto-logins you must wait 6 minutes (this should not be a problem because most of the browsers will keep your Moodle session open).
I use LineageOS and I'm having problems using the app
LineageOS uses a different WebView implementation not compatible vith the app. You need to install "Android System WebView" from Google Play (or via a trusted apk) and enabling it via Settings > Developer options > WebView implementation.
Teachers
How can I enable videos in my course to be downloaded?
See the section 'Media download for offline usage' in Crear cursos amistosos para Moodle Mobile.
Video subtitles are not working
This may happen in old Android versions (Android < 4.4), in modern Android and iOS versions they should work fine.
Which course format is it best to use?
Topics or weekly course format is best suited to mobile devices.
How do I make YouTube links open automatically in the app?
Add YouTube links as a Recurso URL.
Why can't my students see their courses?
If you or an administrator have correctly enrolled them in a course, they can see it in their mobile app. If they are correctly enrolled but can still not see their course, ask them to check with your Moodle site administrator.
I can't mark assignments in the app?
If you are experiencing problems when grading, please review that you are using the correct decimal separators (if the app interface is in English, you must use a period).
What communications tools can I use in the app to engage with my learners?
See Mobile app Notificaciones Push. Chat, forums and messaging are all supported by the app.
My protected Vimeo videos are not playing in the app
Vimeo protected videos should work on Moodle 3.3.4 onwards, please note that you need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting).
You may also use Bootstrap responsive classes: https://getbootstrap.com/docs/4.0/utilities/embed/, for example,