Moodle app FAQ: Difference between revisions
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===How can I get the Moodle app?=== | ===How can I get the Moodle app?=== | ||
You can download the Moodle App for free from [https://play.google.com/store/apps/details?id=com.moodle.moodlemobile Google Play] and the Apple [https://itunes.apple.com/app/moodle-mobile/id633359593?mt=8 App Store]. You will find it by searching “Moodle”, and the author/owner is “Moodle Pty Ltd”. | You can download the Moodle App for free from [https://play.google.com/store/apps/details?id=com.moodle.moodlemobile Google Play] and the Apple [https://itunes.apple.com/app/moodle-mobile/id633359593?mt=8 App Store]. You will find it by searching “Moodle”, and the author/owner is “Moodle Pty Ltd”. | ||
===I can't get the app to work. === | ===I can't get the app to work. === | ||
The app only works with Moodle sites that have been set up to allow it, and that are running on at least Moodle 3.5. If you have any trouble connecting to your site, please contact the person who takes care of Moodle in your school or learning organisation. | The app only works with Moodle sites that have been set up to allow it, and that are running on at least Moodle 3.5. If you have any trouble connecting to your site, please contact the person who takes care of Moodle in your school or learning organisation. | ||
===I can’t find my Moodle site in the app. === | |||
To find your Moodle site on the app login screen, try searching for the name of your school or learning organisation. | |||
If your school or organisation doesn’t appear in the search, you can try searching by your Moodle site URL address instead. If you don’t know the address of your Moodle site, here’s how you can find it: | If your school or organisation doesn’t appear in the search, you can try searching by your Moodle site URL address instead. If you don’t know the address of your Moodle site, here’s how you can find it: | ||
Copy the URL (don’t copy the /login nor what comes after), paste it into Your site in the app, then select Connect to your site. | # Open a web browser (like Chrome or Safari) and go to your school’s Moodle site login page. | ||
# At the top of the page in the address bar, you'll see the URL address of your Moodle site, e.g. “campus.example.edu”.[[File:FAQ I cant find my site 1.png|alt=URL|thumb]] | |||
# Copy the URL (don’t copy the /login nor what comes after), paste it into Your site in the app, then select Connect to your site. | |||
# Now you can log in to your site with your username and password. | |||
If you tried searching by URL address and still can’t find your Moodle site, please get in touch with the person who takes care of Moodle in your school or learning organisation. | If you tried searching by URL address and still can’t find your Moodle site, please get in touch with the person who takes care of Moodle in your school or learning organisation. | ||
===What permissions does the app require?=== | ===What permissions does the app require?=== | ||
The app requires the following permissions: | The app requires the following permissions: | ||
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The quick workaround is to ask your students using iPhone/iPad with iOS 14 to enable the setting "Allow Cross-Website Tracking" available via the Settings app (look for the Moodle app, at the bottom) | The quick workaround is to ask your students using iPhone/iPad with iOS 14 to enable the setting "Allow Cross-Website Tracking" available via the Settings app (look for the Moodle app, at the bottom) | ||
=== The Moodle app might seem slow (especially on Android devices) === | === The Moodle app might seem slow (especially on Android devices) === | ||
There are several factors that could be causing this issue. It could be due to outdated or underperforming devices, or perhaps there are too many applications open, causing limited memory in your mobile device. | There are several factors that could be causing this issue. It could be due to outdated or underperforming devices, or perhaps there are too many applications open, causing limited memory in your mobile device. | ||
To troubleshoot this problem, we recommend trying the application with our demo site: https://school.moodledemo.net. Simply use the username "student" and the password "moodle" to access the site. If you find that the navigation and overall experience with the app are improved, then the issue may be at the server level. In this case, we suggest contacting your school or learning organisation for further assistance. | To troubleshoot this problem, we recommend trying the application with our demo site: https://school.moodledemo.net. Simply use the username "student" and the password "moodle" to access the site. If you find that the navigation and overall experience with the app are improved, then the issue may be at the server level. In this case, we suggest contacting your school or learning organisation for further assistance. | ||
=== The Moodle app restarts/ closes / reopenes itself === | === The Moodle app restarts/ closes / reopenes itself === | ||
This is likely because there are too many apps opened on your mobile device. Mobile devices have a finite amount of memory, and the device's memory manager is responsible for determining which applications to keep open and which to close. | This is likely because there are too many apps opened on your mobile device. Mobile devices have a finite amount of memory, and the device's memory manager is responsible for determining which applications to keep open and which to close. | ||
To optimise your device's performance, we recommend closing all applications that are not currently in use. This will free up valuable memory and ensure that your device runs smoothly. | To optimise your device's performance, we recommend closing all applications that are not currently in use. This will free up valuable memory and ensure that your device runs smoothly. | ||
==Teachers== | ==Teachers== | ||
===How can I enable videos in my course to be downloaded?=== | ===How can I enable videos in my course to be downloaded?=== | ||
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# Enter the IP of your proxy (or range of IPs). | # Enter the IP of your proxy (or range of IPs). | ||
# Click the 'Save changes' button. | # Click the 'Save changes' button. | ||
If you are still experiencing issues please try to change this setting "getremoteaddrconf" (Logged IP address source) to the different existing values. | If you are still experiencing issues please try to change this setting "getremoteaddrconf" (Logged IP address source) to the different existing values. | ||
Finally, it is possible to disable the IP restriction checks for functionality such as the QR login, to do that, go to Site administration > Mobile app > Mobile app authentication, and disable the "QR authentication same IP check" setting. | Finally, it is possible to disable the IP restriction checks for functionality such as the QR login, to do that, go to Site administration > Mobile app > Mobile app authentication, and disable the "QR authentication same IP check" setting. | ||
==== 'The param "includestealthmodules" is invalid' ==== | ==== 'The param "includestealthmodules" is invalid' ==== | ||
Please contact your learning organisation so they upgrade to at least Moodle 3.5.3 (see [https://docs.moodle.org/35/en/Upgrading Upgrade to 3.5] as well as [[Upgrade overview]]) or they manually apply the patch listed here [https://tracker.moodle.org/browse/MDL-63542 MDL-63542]. | Please contact your learning organisation so they upgrade to at least Moodle 3.5.3 (see [https://docs.moodle.org/35/en/Upgrading Upgrade to 3.5] as well as [[Upgrade overview]]) or they manually apply the patch listed here [https://tracker.moodle.org/browse/MDL-63542 MDL-63542]. | ||
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If the Moodle app is not yet available in your language, please contribute a translation! See [[:dev:Translating Moodle Mobile|Translating Moodle Mobile]] for details of what to do. | If the Moodle app is not yet available in your language, please contribute a translation! See [[:dev:Translating Moodle Mobile|Translating Moodle Mobile]] for details of what to do. | ||
=== Changes made to a Moodle site URL can cause logged-in users’ data to fail when synchronising. === | === Changes made to a Moodle site URL can cause logged-in users’ data to fail when synchronising. === | ||
We recommend that administrators manually log out all users after a site rename. If your site URL changes and have site users that are using the mobile Moodle App we suggest the following: | We recommend that administrators manually log out all users after a site rename. If your site URL changes and have site users that are using the mobile Moodle App we suggest the following: | ||
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** delete the old site, and | ** delete the old site, and | ||
** log in using the new URL | ** log in using the new URL | ||
Logged in Moodle users can continue working with the previous URL (with cached information) but they will not be able to synchronise the new information (therefore not receiving new information from their teachers, and teachers not receiving data or submissions from those students). | Logged in Moodle users can continue working with the previous URL (with cached information) but they will not be able to synchronise the new information (therefore not receiving new information from their teachers, and teachers not receiving data or submissions from those students). | ||
* To avoid the risk of data not synchronising, we recommend the site administrator logs out all app users, by manually deleting their tokens: | * To avoid the risk of data not synchronising, we recommend the site administrator logs out all app users, by manually deleting their tokens: | ||
** Go to Site administration | ** Go to Site administration | ||
** Click Server | ** Click Server | ||
** Click Web services | ** Click Web services | ||
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** Delete the tokens | ** Delete the tokens | ||
Take into account that you still need to request your users to log in using the new URL. | Take into account that you still need to request your users to log in using the new URL. | ||
==Any further questions?== | ==Any further questions?== | ||
Please post in the [http://moodle.org/mod/forum/view.php?id=7798 Moodle for mobile forum] on moodle.org. | Please post in the [http://moodle.org/mod/forum/view.php?id=7798 Moodle for mobile forum] on moodle.org. |
Revision as of 17:38, 24 March 2023
New Moodle App Plans (starting 2 April 2020)
Please see the official FAQs in the Moodle Apps portal
Students
Who can I contact for help with the app?
If you’re a student and need help with issues related to logging in, registering to a Moodle site or trouble connecting to the app, you should contact your school or learning organisation. For example, one of your teachers, or the person who takes care of Moodle. Moodle HQ make the Moodle software and the Moodle app, but they don’t manage nor have access to your Moodle site or your user data.
How can I get the Moodle app?
You can download the Moodle App for free from Google Play and the Apple App Store. You will find it by searching “Moodle”, and the author/owner is “Moodle Pty Ltd”.
I can't get the app to work.
The app only works with Moodle sites that have been set up to allow it, and that are running on at least Moodle 3.5. If you have any trouble connecting to your site, please contact the person who takes care of Moodle in your school or learning organisation.
I can’t find my Moodle site in the app.
To find your Moodle site on the app login screen, try searching for the name of your school or learning organisation.
If your school or organisation doesn’t appear in the search, you can try searching by your Moodle site URL address instead. If you don’t know the address of your Moodle site, here’s how you can find it:
- Open a web browser (like Chrome or Safari) and go to your school’s Moodle site login page.
- At the top of the page in the address bar, you'll see the URL address of your Moodle site, e.g. “campus.example.edu”.
- Copy the URL (don’t copy the /login nor what comes after), paste it into Your site in the app, then select Connect to your site.
- Now you can log in to your site with your username and password.
If you tried searching by URL address and still can’t find your Moodle site, please get in touch with the person who takes care of Moodle in your school or learning organisation.
What permissions does the app require?
The app requires the following permissions:
- Record audio - for uploading to your Moodle site
- Read and modify the contents of your SD card - for content to be downloaded to your SD Card for offline access.
- Network access - to be able to connect with your Moodle site and check if you are connected, and if not to switch to offline mode.
- Run at startup - to receive local notifications even when the app is running in the background.
- Prevent phone from sleeping - to receive push notifications anytime.
What are the minimum device requirements to use the Moodle app?
Android devices: Require Android 5.1 or later. iOS devices (iPhones/iPads): Require iOS 11 or later.
I can't see my course on the app. What do I do?
Check with your course tutor that you are correctly enrolled.
Why can't I upload my assignment on the app?
Check with your Moodle site administrator.
Why can't I sometimes access the app or submit anything to it?
This could be because of interruptions in your internet connection. Wait a while and try again. If you continue to have problems, contact your Moodle site administrator.
Is there a space limit on my files?
Assignments will have a size limit which you can see. For other space limit questions, check with your Moodle site administrator.
When are activities completed offline synchronized?
See Moodle app synchronization.
Why the site is asking for my username and password when an activity is opened in the browser?
Auto-login from the app is only supported in sites using Moodle 3.2 onwards. Also, for security reasons, between auto-logins you must wait 6 minutes (this should not be a problem because most of the browsers will keep your Moodle session open).
I use LineageOS and I'm having problems using the app
LineageOS uses a different WebView implementation not compatible vith the app. You need to install "Android System WebView" from Google Play (or via a trusted apk) and enabling it via Settings > Developer options > WebView implementation.
H5P packages and external content embedded via iframes are not working on iOS
This is caused by a new feature of iOS 14 called ITP that blocks cookies for external sites embedded in the app (the H5P content is played embedded in an iframe pointing to the Moodle website) unless the user enables a setting in the app to allow those cookies.
The quick workaround is to ask your students using iPhone/iPad with iOS 14 to enable the setting "Allow Cross-Website Tracking" available via the Settings app (look for the Moodle app, at the bottom)
The Moodle app might seem slow (especially on Android devices)
There are several factors that could be causing this issue. It could be due to outdated or underperforming devices, or perhaps there are too many applications open, causing limited memory in your mobile device.
To troubleshoot this problem, we recommend trying the application with our demo site: https://school.moodledemo.net. Simply use the username "student" and the password "moodle" to access the site. If you find that the navigation and overall experience with the app are improved, then the issue may be at the server level. In this case, we suggest contacting your school or learning organisation for further assistance.
The Moodle app restarts/ closes / reopenes itself
This is likely because there are too many apps opened on your mobile device. Mobile devices have a finite amount of memory, and the device's memory manager is responsible for determining which applications to keep open and which to close. To optimise your device's performance, we recommend closing all applications that are not currently in use. This will free up valuable memory and ensure that your device runs smoothly.
Teachers
How can I enable videos in my course to be downloaded?
See the section 'Media download for offline usage' in Creating Moodle-app-friendly courses.
Video subtitles are not working
This may happen in old Android versions (Android < 4.4), in modern Android and iOS versions they should work fine.
Which course format is it best to use?
Topics or weekly course format is best suited to mobile devices.
How do I make YouTube links open automatically in the app?
Add YouTube links as a URL resource.
Why can't my students see their courses?
If you or an administrator have correctly enrolled them in a course, they can see it in their mobile app. If they are correctly enrolled but can still not see their course, ask them to check with your Moodle site administrator.
I can't mark assignments in the app
If you are experiencing problems when grading, please review that you are using the correct decimal separators (if the app interface is in English, you must use a period).
What communications tools can I use in the app to engage with my learners?
See Mobile app notifications. Chat, forums and messaging are all supported by the app.
My Vimeo videos are not playing in the app
Vimeo protected videos should work on Moodle 3.3.4 onwards, please note that you need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). If that still doesn't work, make sure your server allows it by using this rule: X-Frame-Options "ALLOWALL"
You may also use Bootstrap responsive classes: https://getbootstrap.com/docs/4.0/utilities/embed/, for example,