Moodle app FAQ
New Moodle App Plans (starting 2 April 2020)
Please see the official FAQs in the Moodle Apps portal
How can I get the Moodle app?
The Moodle app is available for free from Google Play and the Apple Store. See Moodle app downloads for links. You can also install the app directly from your mobile device by searching for 'Moodle app' with author/owner 'Moodle Pty Ltd'.
I can't get the app to work. What do I do?
The Moodle app will ONLY work with Moodle recent sites that have been set up to allow it (the app will only connect to Moodle LMS sites version 3.5 onward). Please talk to your Moodle administrator if you have any problems connecting.
What permissions does the app require?
The app requires the following permissions:
- Record audio - for uploading to your Moodle site
- Read and modify the contents of your SD card - for content to be downloaded to your SD Card for offline access.
- Network access - to be able to connect with your Moodle site and check if you are connected, and if not to switch to offline mode.
- Run at startup - to receive local notifications even when the app is running in the background.
- Prevent phone from sleeping - to receive push notifications anytime.
I can't see my course on the app. What do I do?
Check with your course tutor that you are correctly enrolled.
Why can't I upload my assignment on the app?
Check with your Moodle site administrator.
Why can't I sometimes access the app or submit anything to it?
This could be because of interruptions in your internet connection. Wait a while and try again. If you continue to have problems, contact your Moodle site administrator.
Is there a space limit on my files?
Assignments will have a size limit which you can see. For other space limit questions, check with your Moodle site administrator.
Who should I contact for help with the app?
Your Moodle site administrator can assist you in getting the app to work correctly.
When are activities completed offline synchronized?
Why the site is asking for my username and password when an activity is opened in the browser?
Auto-login from the app is only supported in sites using Moodle 3.2 onwards. Also, for security reasons, between auto-logins you must wait 6 minutes (this should not be a problem because most of the browsers will keep your Moodle session open).
I use LineageOS and I'm having problems using the app
LineageOS uses a different WebView implementation not compatible vith the app. You need to install "Android System WebView" from Google Play (or via a trusted apk) and enabling it via Settings > Developer options > WebView implementation.
H5P packages are not working on iOS
This is caused by a new feature of iOS 14 called ITP that blocks cookies for external sites embedded in the app (the H5P content is played embedded in an iframe pointing to the Moodle website) unless the user enables a setting in the app to allow those cookies.
The quick workaround is to ask your students using iPhone/iPad with iOS 14 to enable the setting "Allow Cross-Website Tracking" available via the Settings app (look for the Moodle app, at the bottom)
How can I enable videos in my course to be downloaded?
See the section 'Media download for offline usage' in Creating Moodle-app-friendly courses.
Video subtitles are not working
This may happen in old Android versions (Android < 4.4), in modern Android and iOS versions they should work fine.
Which course format is it best to use?
Topics or weekly course format is best suited to mobile devices.
Add YouTube links as a URL resource.
Why can't my students see their courses?
If you or an administrator have correctly enrolled them in a course, they can see it in their mobile app. If they are correctly enrolled but can still not see their course, ask them to check with your Moodle site administrator.
I can't mark assignments in the app
If you are experiencing problems when grading, please review that you are using the correct decimal separators (if the app interface is in English, you must use a period).
What communications tools can I use in the app to engage with my learners?
See Mobile app notifications. Chat, forums and messaging are all supported by the app.
My Vimeo videos are not playing in the app
Vimeo protected videos should work on Moodle 3.3.4 onwards, please note that you need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). If that still doesn't work, make sure your server allows it by using this rule: X-Frame-Options "ALLOWALL"
You may also use Bootstrap responsive classes: https://getbootstrap.com/docs/4.0/utilities/embed/, for example,