Moodle app FAQ: Difference between revisions
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== New Moodle App Plans (Starting 2 of April 2020) == | |||
Official announcement here: https://moodle.org/mod/forum/discuss.php?d=397926 | |||
=== Is the app still free to use and to download === | |||
Yes, the app itself is free. Students and teachers who use the Moodle app will never pay any fees. The site owner can opt to subscribe. | |||
=== I am a client of a Moodle Certified Partner, does this affect me? === | |||
If the Certified Moodle Partner is hosting your Moodle site this will not affect you. However, if your Moodle Certified Partner does not host your site, you may need to subscribe to one of the Moodle App Plans, move to MoodleCloud or ask your partner to host your site from April onwards. | |||
=== I’m a student, learner or educator, do I have to do anything about my Moodle App? === | |||
No, you don’t have to do anything. We are notifying site administrators about the upcoming changes so they can take action if necessary. | |||
=== Will I have to install a new app from the 2nd April? === | |||
No, the app will remain the same, but depending on the plan your institution has subscribed to you may have limited access to certain functionalities. | |||
=== How do we know if we need to upgrade to a Moodle Apps Plan? === | |||
If you are using MoodleCloud or your site is hosted by a Moodle Certified Partner you won’t be affected by these changes. In the opposite case, during the last week of March 2020 we will provide main site administrators with a link to the Moodle App Portal. On this portal, site administrators will be able to register their site and obtain important data such as the number of active devices receiving push notifications during last month. | |||
You will also need to check if you are using any of the “Customisable app features” in your site which will require you to upgrade to a plan. You can do it via Site administration > Mobile app > Mobile app features | |||
=== Do we need to sign-up to the free plan to use the app? === | |||
No, but we encourage all site administrators to sign-up in our Moodle Apps portal so they can retrieve basic information about active devices receiving Push notifications. | |||
=== How can we upgrade to one of the plans? === | |||
During the last week of March we will provide access to a Moodle Apps portal where site administrators will be able to subscribe to one of the Moodle App Plans. | |||
Remember also that you can migrate to a MoodleCloud plan, ask a Moodle Certified Partner to host your site or build your own version of the app using the open source code. | |||
=== How do we proceed with payment? === | |||
For immediate activation of any of the plans you will need to proceed with credit card payment. Payments via bank transfer will only be allowed under specific conditions involving fees. Please note that plans will be activated once payment is received. | |||
=== Will our students lose access to the app if we don’t upgrade straight away on April 2nd? === | |||
No, your students will still be able to use the app. Depending on the size of your installation, your use of Push notifications and the use of customised features, your students may stop receiving notifications or using specific features | |||
=== We are an NGO or a Nonprofit organisation, do we need to upgrade? And do we need to pay? === | |||
We’ll create a process to ensure that NGOs and Nonprofit organisations do not need to pay and can benefit from our Premium Plan. Upon reception of required documentation and validation from Moodle HQ, the organisations will have full access. Please, note that the verification process may take several weeks. | |||
=== What happens with sites that are not registered with Moodle? === | |||
We recommend all site administrators to register their sites in order to receive important notifications about the product. Moreover, the validation process to subscribe to one of our Moodle App Plans will be easier. | |||
=== With the new plans coming is there any change potentially affecting the user students privacy? === | |||
No, there won’t be any relevant changes. We won’t process any personal information as we were doing so far. | |||
==Students== | ==Students== | ||
Revision as of 17:32, 5 March 2020
New Moodle App Plans (Starting 2 of April 2020)
Official announcement here: https://moodle.org/mod/forum/discuss.php?d=397926
Is the app still free to use and to download
Yes, the app itself is free. Students and teachers who use the Moodle app will never pay any fees. The site owner can opt to subscribe.
I am a client of a Moodle Certified Partner, does this affect me?
If the Certified Moodle Partner is hosting your Moodle site this will not affect you. However, if your Moodle Certified Partner does not host your site, you may need to subscribe to one of the Moodle App Plans, move to MoodleCloud or ask your partner to host your site from April onwards.
I’m a student, learner or educator, do I have to do anything about my Moodle App?
No, you don’t have to do anything. We are notifying site administrators about the upcoming changes so they can take action if necessary.
Will I have to install a new app from the 2nd April?
No, the app will remain the same, but depending on the plan your institution has subscribed to you may have limited access to certain functionalities.
How do we know if we need to upgrade to a Moodle Apps Plan?
If you are using MoodleCloud or your site is hosted by a Moodle Certified Partner you won’t be affected by these changes. In the opposite case, during the last week of March 2020 we will provide main site administrators with a link to the Moodle App Portal. On this portal, site administrators will be able to register their site and obtain important data such as the number of active devices receiving push notifications during last month.
You will also need to check if you are using any of the “Customisable app features” in your site which will require you to upgrade to a plan. You can do it via Site administration > Mobile app > Mobile app features
Do we need to sign-up to the free plan to use the app?
No, but we encourage all site administrators to sign-up in our Moodle Apps portal so they can retrieve basic information about active devices receiving Push notifications.
How can we upgrade to one of the plans?
During the last week of March we will provide access to a Moodle Apps portal where site administrators will be able to subscribe to one of the Moodle App Plans.
Remember also that you can migrate to a MoodleCloud plan, ask a Moodle Certified Partner to host your site or build your own version of the app using the open source code.
How do we proceed with payment?
For immediate activation of any of the plans you will need to proceed with credit card payment. Payments via bank transfer will only be allowed under specific conditions involving fees. Please note that plans will be activated once payment is received.
Will our students lose access to the app if we don’t upgrade straight away on April 2nd?
No, your students will still be able to use the app. Depending on the size of your installation, your use of Push notifications and the use of customised features, your students may stop receiving notifications or using specific features
We are an NGO or a Nonprofit organisation, do we need to upgrade? And do we need to pay?
We’ll create a process to ensure that NGOs and Nonprofit organisations do not need to pay and can benefit from our Premium Plan. Upon reception of required documentation and validation from Moodle HQ, the organisations will have full access. Please, note that the verification process may take several weeks.
What happens with sites that are not registered with Moodle?
We recommend all site administrators to register their sites in order to receive important notifications about the product. Moreover, the validation process to subscribe to one of our Moodle App Plans will be easier.
With the new plans coming is there any change potentially affecting the user students privacy?
No, there won’t be any relevant changes. We won’t process any personal information as we were doing so far.
Students
How can I get the Moodle app?
The Moodle app is available for free from Google Play and the Apple Store. See Moodle app downloads for links. You can also install the app directly from your mobile device by searching for 'Moodle app' with author/owner 'Moodle Pty Ltd'.
I can't get the app to work. What do I do?
The Moodle app will ONLY work with Moodle sites that have been set up to allow it. Please talk to your Moodle administrator if you have any problems connecting.
What permissions does the app require?
The app requires the following permissions:
- Record audio - for uploading to your Moodle site
- Read and modify the contents of your SD card - for content to be downloaded to your SD Card for offline access.
- Network access - to be able to connect with your Moodle site and check if you are connected, and if not to switch to offline mode.
- Run at startup - to receive local notifications even when the app is running in the background.
- Prevent phone from sleeping - to receive push notifications anytime.
I can't see my course on the app. What do I do?
Check with your course tutor that you are correctly enrolled.
Why can't I upload my assignment on the app?
Check with your Moodle site administrator.
Why can't I sometimes access the app or submit anything to it?
This could be because of interruptions in your internet connection. Wait a while and try again. If you continue to have problems, contact your Moodle site administrator.
Is there a space limit on my files?
Assignments will have a size limit which you can see. For other space limit questions, check with your Moodle site administrator.
Who should I contact for help with the app?
Your Moodle site administrator can assist you in getting the app to work correctly.
When are activities completed offline synchronized?
See Moodle app synchronization.
Why the site is asking for my username and password when an activity is opened in the browser?
Auto-login from the app is only supported in sites using Moodle 3.2 onwards. Also, for security reasons, between auto-logins you must wait 6 minutes (this should not be a problem because most of the browsers will keep your Moodle session open).
I use LineageOS and I'm having problems using the app
LineageOS uses a different WebView implementation not compatible vith the app. You need to install "Android System WebView" from Google Play (or via a trusted apk) and enabling it via Settings > Developer options > WebView implementation.
Teachers
How can I enable videos in my course to be downloaded?
See the section 'Media download for offline usage' in Creating Moodle-app-friendly courses.
Video subtitles are not working
This may happen in old Android versions (Android < 4.4), in modern Android and iOS versions they should work fine.
Which course format is it best to use?
Topics or weekly course format is best suited to mobile devices.
How do I make YouTube links open automatically in the app?
Add YouTube links as a URL resource.
Why can't my students see their courses?
If you or an administrator have correctly enrolled them in a course, they can see it in their mobile app. If they are correctly enrolled but can still not see their course, ask them to check with your Moodle site administrator.
I can't mark assignments in the app
If you are experiencing problems when grading, please review that you are using the correct decimal separators (if the app interface is in English, you must use a period).
What communications tools can I use in the app to engage with my learners?
See Mobile app notifications. Chat, forums and messaging are all supported by the app.
My protected Vimeo videos are not playing in the app
Vimeo protected videos should work on Moodle 3.3.4 onwards, please note that you need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). If that still doesn't work, make sure your server allows it by using this rule: X-Frame-Options "ALLOW-FROM *"
You may also use Bootstrap responsive classes: https://getbootstrap.com/docs/4.0/utilities/embed/, for example,