- which Moodle add-ons you have enabled;
- which blocks are visible on the affected page(s); and
- when you see this issue:
- are all browsers affected, or just some;
- are all users affected, or just students, just tutors, just admins, etc;
- do you see it on all pages, or just some
- if you're in a course, is it present when editing is enabled and disabled, or just sometimes?
- if you're in a course, is it on all courses
We understand that it may not always be possible to answer all of these questions and sometimes it is not required, but generally the more information you provide, the easier it is for us to replicate the issue in order to address it.
We may ask you to set some of the following configuration settings within Moodle. These will help to pinpoint errors more easily:
|yuicomboloading||false||This setting causes files which are normally combined to reduce server overhead to be split into multiple files.||This will cause a slight increase in the number of requests, but should have little adverse effect on performance.|
Different browsers have very different tools for debugging these issues. Some have features that others do not have and we may ask you to try in a browser you do not normally use in an attempt to pinpoint an issue.
These are some notes on common things we may ask you to do.
Chrome has a particularly powerful set of Developer Tools. The way that you access these may be different depending on your operating system. All versions will generally open the Developer Tools when you press the 'F12' key. Note: You may need to hold down the Fn key on some systems (e.g. Macintosh).
After opening the Developer Tools, click the 'Console' button at the top of the tool drawer.