Moodle app FAQ: Difference between revisions
Juan Leyva (talk | contribs) |
mNo edit summary |
||
Line 1: | Line 1: | ||
{{Mobile}} | {{Mobile}} | ||
==Students== | ==Students== | ||
===How can I log in?=== | ===How can I log in?=== | ||
To log in to your Moodle site with the Moodle App, you need the URL (web address) of the Moodle site that you’re trying to access. If your organisation has Search enabled, you can try searching by the name of your organisation or eLearning site. | To log in to your Moodle site with the Moodle App, you need the URL (web address) of the Moodle site that you’re trying to access. If your organisation has Search enabled, you can try searching by the name of your organisation or eLearning site. | ||
Line 9: | Line 7: | ||
If your organisation allows you to log in using face recognition or fingerprint, you can activate this in the App, going to User account > Preferences. You’ll need to have biometric authentication enabled in your own device’s settings. | If your organisation allows you to log in using face recognition or fingerprint, you can activate this in the App, going to User account > Preferences. You’ll need to have biometric authentication enabled in your own device’s settings. | ||
===Who can I contact for help with the app?=== | ===Who can I contact for help with the app?=== | ||
If you’re a student and need help with issues related to logging in, registering to a Moodle site or trouble connecting to the app, you should contact your school or learning organisation. For example, one of your teachers, or the person who takes care of Moodle. | If you’re a student and need help with issues related to logging in, registering to a Moodle site or trouble connecting to the app, you should contact your school or learning organisation. For example, one of your teachers, or the person who takes care of Moodle. | ||
Moodle HQ make the Moodle software and the Moodle app, but they don’t manage nor have access to your Moodle site or your user data. | Moodle HQ make the Moodle software and the Moodle app, but they don’t manage nor have access to your Moodle site or your user data. | ||
===How can I get the Moodle app?=== | ===How can I get the Moodle app?=== | ||
You can download the Moodle App for free from [https://play.google.com/store/apps/details?id=com.moodle.moodlemobile Google Play] and the Apple [https://itunes.apple.com/app/moodle-mobile/id633359593?mt=8 App Store]. You will find it by searching “Moodle”, and the author/owner is “Moodle Pty Ltd”. | You can download the Moodle App for free from [https://play.google.com/store/apps/details?id=com.moodle.moodlemobile Google Play] and the Apple [https://itunes.apple.com/app/moodle-mobile/id633359593?mt=8 App Store]. You will find it by searching “Moodle”, and the author/owner is “Moodle Pty Ltd”. | ||
Line 143: | Line 139: | ||
Please make sure the URL you're using on the media file doesn't have any redirect (e.g. http to https), always try to use the final URL. There's a bug in the library we use to download those files, it doesn't work when downloading files with redirects. We have plans to remove that library from the app, but since then please always try to use URLs without redirects. | Please make sure the URL you're using on the media file doesn't have any redirect (e.g. http to https), always try to use the final URL. There's a bug in the library we use to download those files, it doesn't work when downloading files with redirects. We have plans to remove that library from the app, but since then please always try to use URLs without redirects. | ||
==Administrators== | ==Administrators== | ||
=== What are the Moodle app | === What plans are available for the Moodle app? === | ||
There are three main plans available for the Moodle app: Free, Pro, and Premium, each offering different features and benefits. In addition to the three main plans, there is also a Branded Moodle App (BMA) option. The BMA is a custom-built app that is branded to your organization. Learn more in [[Moodle app plans]]. | |||
=== How can I have my site listed in the Moodle app site finder? === | === How can I have my site listed in the Moodle app site finder? === | ||
Please refer to our [[Moodle app guide for admins]] for instructions. | Please refer to our [[Moodle app guide for admins]] for instructions. | ||
Line 172: | Line 168: | ||
Some security rules, such as OWASP ModSecurity, are blocking requests with this header that is sent by the Moodle App. In future releases of the app, this problem will be fixed. But in the meantime, you should disable it. Find more about this in MOBILE-4342. | Some security rules, such as OWASP ModSecurity, are blocking requests with this header that is sent by the Moodle App. In future releases of the app, this problem will be fixed. But in the meantime, you should disable it. Find more about this in MOBILE-4342. | ||
=== My certificate is fine but the Moodle app is detecting http instead of https === | === My certificate is fine but the Moodle app is detecting http instead of https === | ||
If the Moodle app is detecting http instead of https, please revise config.php (check "wwwroot" as well as "httpswwwroot") | If the Moodle app is detecting http instead of https, please revise config.php (check "wwwroot" as well as "httpswwwroot") | ||
Line 184: | Line 179: | ||
# If you are using a web application firewall like StackPath, Barracuda, Cloudflare, Juniper, etc... try to temporary disable it to check if that's the cause. If so, you'll have to whitelist these endpoints: login/token.php, webservice/*, lib/ajax/*, media/player/vimeo/wsplayer.php and /tokenpluginfile.php | # If you are using a web application firewall like StackPath, Barracuda, Cloudflare, Juniper, etc... try to temporary disable it to check if that's the cause. If so, you'll have to whitelist these endpoints: login/token.php, webservice/*, lib/ajax/*, media/player/vimeo/wsplayer.php and /tokenpluginfile.php | ||
If you still have a problem, please post in the [https://moodle.org/mod/forum/view.php?id=7798 Moodle for mobile forum]. | If you still have a problem, please post in the [https://moodle.org/mod/forum/view.php?id=7798 Moodle for mobile forum]. | ||
=== I cannot access with old users, but I can with recently created ones! === | === I cannot access with old users, but I can with recently created ones! === | ||
Please, do a "Purge all caches" via the Moodle administration settings, this will solve the problem. | Please, do a "Purge all caches" via the Moodle administration settings, this will solve the problem. | ||
Line 253: | Line 247: | ||
===='We lost connection; you need to reconnect. Your token is now invalid.' on my custom version of the Moodle app ==== | ===='We lost connection; you need to reconnect. Your token is now invalid.' on my custom version of the Moodle app ==== | ||
Please check: | Please check: | ||
# You have followed all the steps listed in [ | # You have followed all the steps listed in [https://docs.moodle.org/dev/Moodle%20Mobile%20Developing%20a%20plugin%20tutorial Moodle Mobile Developing a plugin tutorial] | ||
# You have enabled the [[Capabilities/moodle/webservice:createtoken|moodle/webservice:createtoken]] for the authenticated user | # You have enabled the [[Capabilities/moodle/webservice:createtoken|moodle/webservice:createtoken]] for the authenticated user | ||
===='No permission to create web service token for the service local_mobile' when attempting to log in (any user that it is not an admin)==== | ===='No permission to create web service token for the service local_mobile' when attempting to log in (any user that it is not an admin)==== | ||
Line 315: | Line 309: | ||
The Moodle app automatically detects your mobile's language and displays in the same language (if the translation exists). Otherwise, you can set the app language in App settings > General. | The Moodle app automatically detects your mobile's language and displays in the same language (if the translation exists). Otherwise, you can set the app language in App settings > General. | ||
If the Moodle app is not yet available in your language, please contribute a translation! See [ | If the Moodle app is not yet available in your language, please contribute a translation! See [https://docs.moodle.org/dev/Translating%20Moodle%20Mobile Translating Moodle Mobile] for details of what to do. | ||
=== Changes made to a Moodle site URL can cause logged-in users’ data to fail when synchronising. === | === Changes made to a Moodle site URL can cause logged-in users’ data to fail when synchronising. === | ||
We recommend that administrators manually log out all users after a site rename. If your site URL changes and have site users that are using the mobile Moodle App we suggest the following: | We recommend that administrators manually log out all users after a site rename. If your site URL changes and have site users that are using the mobile Moodle App we suggest the following: | ||
Line 334: | Line 328: | ||
Please post in the [http://moodle.org/mod/forum/view.php?id=7798 Moodle for mobile forum] on moodle.org. | Please post in the [http://moodle.org/mod/forum/view.php?id=7798 Moodle for mobile forum] on moodle.org. | ||
[[Category:FAQ]] | [[Category:FAQ]] | ||
[[de | [[https://docs.moodle.org/de/Moodle Mobile - FAQ]] | ||
[[ca:Moodle Mobile FAQ]] | [[ca:Moodle Mobile FAQ]] | ||
[[es | [[https://docs.moodle.org/es/Moodle app FAQ]] | ||
[[fr | [[https://docs.moodle.org/fr/Moodle pour les mobiles]] | ||
[[ja | [[https://docs.moodle.org/ja/モバイルMoodle FAQ]] |
Revision as of 13:27, 23 November 2023
Students
How can I log in?
To log in to your Moodle site with the Moodle App, you need the URL (web address) of the Moodle site that you’re trying to access. If your organisation has Search enabled, you can try searching by the name of your organisation or eLearning site.
If your organisation allows you to log in via QR code, you’ll find the QR code at the bottom of your user profile on your Moodle site. You just need to press “Scan QR code” on the app, scan the QR code on your profile and you’ll be logged in automatically.
If your organisation allows you to log in using face recognition or fingerprint, you can activate this in the App, going to User account > Preferences. You’ll need to have biometric authentication enabled in your own device’s settings.
Who can I contact for help with the app?
If you’re a student and need help with issues related to logging in, registering to a Moodle site or trouble connecting to the app, you should contact your school or learning organisation. For example, one of your teachers, or the person who takes care of Moodle. Moodle HQ make the Moodle software and the Moodle app, but they don’t manage nor have access to your Moodle site or your user data.
How can I get the Moodle app?
You can download the Moodle App for free from Google Play and the Apple App Store. You will find it by searching “Moodle”, and the author/owner is “Moodle Pty Ltd”. If you are unable to download the app from Google play, please visit Moodle app downloads
I can't get the app to work.
The app only works with Moodle sites that have been set up to allow it, and that are running on at least Moodle 3.5. If you have any trouble connecting to your site, please contact the person who takes care of Moodle in your school or learning organisation.
I can’t find my Moodle site in the app.
To find your Moodle site on the app login screen, try searching for the name of your school or learning organisation.
If your school or organisation doesn’t appear in the search, you can try searching by your Moodle site URL address instead. If you don’t know the address of your Moodle site, here’s how you can find it:
- Open a web browser (like Chrome or Safari) and go to your school’s Moodle site login page.
- At the top of the page in the address bar, you'll see the URL address of your Moodle site, e.g. “campus.example.edu”.
- Copy the URL (don’t copy the /login nor what comes after), paste it into Your site in the app, then select Connect to your site.
- Now you can log in to your site with your username and password.
If you tried searching by URL address and still can’t find your Moodle site, please get in touch with the person who takes care of Moodle in your school or learning organisation.
I can’t log in with the app
To log in to your Moodle site using the app, you first need to connect to your school’s Moodle site (view I can’t find my Moodle site in the app if you can’t find your site).
Once you’ve connected to your Moodle site, you should be able to log in with your usual username and password.
If you forgot your username or password, select the option Forgotten your username or password?. If you still have trouble logging in or can’t see any options for retrieving your username or password, please get in touch with the person who takes care of Moodle in your school or learning organisation.
I see an error message when I try to use the app
If you see an error message that prevents you from using the app, please get in touch with the person who takes care of Moodle in your school or learning organisation.
Some of the most common errors that your school or learning organisation will be able to fix are:
- Your token is expired or not valid.
- An error mentioning the parameter “includestealthmodules”.
- The web service function is not available.
- A message about site maintenance.
If you’re experiencing any of these errors, contact your school or learning organisation for help.
What permissions does the app require?
The app requires the following permissions:
- Record audio - for uploading to your Moodle site
- Read and modify the contents of your SD card - for content to be downloaded to your SD Card for offline access.
- Network access - to be able to connect with your Moodle site and check if you are connected, and if not to switch to offline mode.
- Run at startup - to receive local notifications even when the app is running in the background.
- Prevent phone from sleeping - to receive push notifications anytime.
What are the minimum device requirements to use the Moodle app?
Android devices: Require Android 5.1 or later. iOS devices (iPhones/iPads): Require iOS 11 or later.
I can't see my course on the app. What do I do?
Check with your course tutor that you are correctly enrolled.
Why can't I upload my assignment on the app?
If you’re experiencing any issue uploading assignment, please contact your school or learning organisation for help.
Why can't I sometimes access the app or submit anything to it?
This could be because of interruptions in your internet connection. Wait a while and try again. If you continue to have problems, contact your school or learning organisation for help.
Is there a space limit on my files?
Assignments will have a size limit which you can see, those are set by your teachers. For other space limit questions, check with your your school or learning organisation .
When are activities completed offline synchronized?
See Moodle app synchronization.
Why the site is asking for my username and password when an activity is opened in the browser?
Auto-login from the app is only supported in sites using Moodle 3.2 onwards. Also, for security reasons, between auto-logins you must wait 6 minutes (this should not be a problem because most of the browsers will keep your Moodle session open).
The Moodle app might seem slow (especially on Android devices)
There are several factors that could be causing this issue. It could be due to outdated or underperforming devices, or perhaps there are too many applications open, causing limited memory in your mobile device.
To troubleshoot this problem, we recommend trying the application with our demo site: https://school.moodledemo.net. Simply use the username "student" and the password "moodle" to access the site. If you find that the navigation and overall experience with the app are improved, then the issue may be at the server level. In this case, we suggest contacting your school or learning organisation for further assistance.
The Moodle app restarts/ closes / reopenes itself
This is likely because there are too many apps opened on your mobile device. Mobile devices have a finite amount of memory, and the device's memory manager is responsible for determining which applications to keep open and which to close. To optimise your device's performance, we recommend closing all applications that are not currently in use. This will free up valuable memory and ensure that your device runs smoothly.
I use LineageOS and I'm having problems using the app
LineageOS uses a different WebView implementation not compatible vith the app. You need to install "Android System WebView" from Google Play (or via a trusted apk) and enabling it via Settings > Developer options > WebView implementation.
H5P packages and external content embedded via iframes are not working on iOS
This is caused by a new feature of iOS 14 called ITP that blocks cookies for external sites embedded in the app (the H5P content is played embedded in an iframe pointing to the Moodle website) unless the user enables a setting in the app to allow those cookies.
The quick workaround is to enable the setting "Allow Cross-Website Tracking" available via the Settings app (look for the Moodle app, at the bottom) on your iPhone/iPad with iOS 14.
Teachers
How can I enable videos in my course to be downloaded?
See the section 'Media download for offline usage' in Creating Moodle-app-friendly courses.
Video subtitles are not working
This may happen in old Android versions (Android < 4.4), in modern Android and iOS versions they should work fine.
Which course format is it best to use?
Topics or weekly course format is best suited to mobile devices.
How do I make YouTube links open automatically in the app?
Add YouTube links as a URL resource.
Why can't my students see their courses?
If you or an administrator have correctly enrolled them in a course, they can see it in their mobile app. If they are correctly enrolled but can still not see their course, ask them to check with your Moodle site administrator.
I can't mark assignments in the app
If you are experiencing problems when grading, please review that you are using the correct decimal separators (if the app interface is in English, you must use a period).
What communications tools can I use in the app to engage with my learners?
See Mobile app notifications. Chat, forums and messaging are all supported by the app.
My Vimeo videos are not playing in the app
In older versions of Moodle (pre-Moodle 3.7), it may be necessary to activate the "Allow frame embedding" admin setting. However, for those using Moodle version 3.7 or later, it is important to check whether a Proxy/Firewall/Web Server security module is setting the X-Frame-Options header in your HTTP request responses. If this is the case, it is recommended to deactivate this feature as it may cause conflicts, as Moodle already sets this header by default.
You may also use Bootstrap responsive classes: https://getbootstrap.com/docs/4.0/utilities/embed/, for example,