Moodle app FAQ: Difference between revisions
Juan Leyva (talk | contribs) |
Juan Leyva (talk | contribs) |
||
(3 intermediate revisions by 2 users not shown) | |||
Line 3: | Line 3: | ||
== New Moodle App Plans (starting 2 April 2020) == | == New Moodle App Plans (starting 2 April 2020) == | ||
Please see the official | Please see the official FAQs in the [https://apps.moodle.com/local/apps/portal_faqs.php Moodle Apps portal] | ||
==Students== | ==Students== | ||
Line 228: | Line 161: | ||
SSO should work in any plugin if the plugin handles correctly the $SESSION->wantsurl, this is the way SSO works when it is launched via the app: | SSO should work in any plugin if the plugin handles correctly the $SESSION->wantsurl, this is the way SSO works when it is launched via the app: | ||
* It launchs this URL https://yourmoodle/ | * It launchs this URL https://yourmoodle/tool/mobile/launch.php?service=moodlemobileapp&passport=abc in the device browser. | ||
* If the user is not logged in, the browser will redirect the user to the login page | * If the user is not logged in, the browser will redirect the user to the login page | ||
* If the auth plugin used implements correctly the handling of the wantsurl session var, once the user has logged in, the browser should redirect back to the https://yourmoodle/ | * If the auth plugin used implements correctly the handling of the wantsurl session var, once the user has logged in, the browser should redirect back to the https://yourmoodle/tool/mobile/launch.php?service=moodlemobileapp&passport=abc URL that will launch the mobile app via the custom URL protocol | ||
Custom auth plugins may be failing in the last step,not redirecting back to | Custom auth plugins may be failing in the last step,not redirecting back to tool/mobile, this will happen only if the plugin does not support correctly the $SESSION->wantsurl. | ||
The SAML plugin works correctly but some modifications of that plugin may not work if important lines are changed. | The SAML plugin works correctly but some modifications of that plugin may not work if important lines are changed. | ||
Line 238: | Line 171: | ||
===I am having problems requesting an airnotifier access key=== | ===I am having problems requesting an airnotifier access key=== | ||
If you have registered your site but are still unable to request an access key, please | If you have registered your site but are still unable to request an access key, please register your site on the Moodle Apps Portal https://apps.moodle.com once your site is registered there, an Airnotifier access key will be automatically generated for you. | ||
=== Push notifications are not working === | === Push notifications are not working === | ||
Line 316: | Line 249: | ||
# Find the setting named ''User created token duration''. | # Find the setting named ''User created token duration''. | ||
# If the value is set to 0 or it's too low, please set it back to a valid value (the default value is 12 weeks). | # If the value is set to 0 or it's too low, please set it back to a valid value (the default value is 12 weeks). | ||
# Click the 'Save changes' button. | |||
====ipmismatch: 'Client IP address mismatch'==== | |||
This error can appear when a user opens your site in a browser while using the app. This happens if your site is behind a proxy and you're using one of these Moodle versions o higher: 3.5.11, 3.6.9, 3.7.5, 3.8.2, 3.9.0. | |||
To fix it: | |||
# Go to ''Site administration > Administration > Server > HTTP''. | |||
# Find the setting named ''Ignore reverse proxies'' (reverseproxyignore). | |||
# Enter the IP of your proxy (or range of IPs). | |||
# Click the 'Save changes' button. | # Click the 'Save changes' button. | ||
Latest revision as of 16:36, 23 June 2020
New Moodle App Plans (starting 2 April 2020)
Please see the official FAQs in the Moodle Apps portal
Students
How can I get the Moodle app?
The Moodle app is available for free from Google Play and the Apple Store. See Moodle app downloads for links. You can also install the app directly from your mobile device by searching for 'Moodle app' with author/owner 'Moodle Pty Ltd'.
I can't get the app to work. What do I do?
The Moodle app will ONLY work with Moodle sites that have been set up to allow it. Please talk to your Moodle administrator if you have any problems connecting.
What permissions does the app require?
The app requires the following permissions:
- Record audio - for uploading to your Moodle site
- Read and modify the contents of your SD card - for content to be downloaded to your SD Card for offline access.
- Network access - to be able to connect with your Moodle site and check if you are connected, and if not to switch to offline mode.
- Run at startup - to receive local notifications even when the app is running in the background.
- Prevent phone from sleeping - to receive push notifications anytime.
I can't see my course on the app. What do I do?
Check with your course tutor that you are correctly enrolled.
Why can't I upload my assignment on the app?
Check with your Moodle site administrator.
Why can't I sometimes access the app or submit anything to it?
This could be because of interruptions in your internet connection. Wait a while and try again. If you continue to have problems, contact your Moodle site administrator.
Is there a space limit on my files?
Assignments will have a size limit which you can see. For other space limit questions, check with your Moodle site administrator.
Who should I contact for help with the app?
Your Moodle site administrator can assist you in getting the app to work correctly.
When are activities completed offline synchronized?
See Moodle app synchronization.
Why the site is asking for my username and password when an activity is opened in the browser?
Auto-login from the app is only supported in sites using Moodle 3.2 onwards. Also, for security reasons, between auto-logins you must wait 6 minutes (this should not be a problem because most of the browsers will keep your Moodle session open).
I use LineageOS and I'm having problems using the app
LineageOS uses a different WebView implementation not compatible vith the app. You need to install "Android System WebView" from Google Play (or via a trusted apk) and enabling it via Settings > Developer options > WebView implementation.
Teachers
How can I enable videos in my course to be downloaded?
See the section 'Media download for offline usage' in Creating Moodle-app-friendly courses.
Video subtitles are not working
This may happen in old Android versions (Android < 4.4), in modern Android and iOS versions they should work fine.
Which course format is it best to use?
Topics or weekly course format is best suited to mobile devices.
How do I make YouTube links open automatically in the app?
Add YouTube links as a URL resource.
Why can't my students see their courses?
If you or an administrator have correctly enrolled them in a course, they can see it in their mobile app. If they are correctly enrolled but can still not see their course, ask them to check with your Moodle site administrator.
I can't mark assignments in the app
If you are experiencing problems when grading, please review that you are using the correct decimal separators (if the app interface is in English, you must use a period).
What communications tools can I use in the app to engage with my learners?
See Mobile app notifications. Chat, forums and messaging are all supported by the app.
My protected Vimeo videos are not playing in the app
Vimeo protected videos should work on Moodle 3.3.4 onwards, please note that you need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). If that still doesn't work, make sure your server allows it by using this rule: X-Frame-Options "ALLOW-FROM *"
You may also use Bootstrap responsive classes: https://getbootstrap.com/docs/4.0/utilities/embed/, for example,