Moodle app FAQ: Difference between revisions
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We will create a process to ensure that NGOs and non-profit organisations do not need to pay and can benefit from our Premium Plan. Upon receipt of the necessary documentation and validation from Moodle HQ, organisations will have full access. Please note though that the verification process may take several weeks. Public universities, colleges and schools are not eligible for this. | We will create a process to ensure that NGOs and non-profit organisations do not need to pay and can benefit from our Premium Plan. Upon receipt of the necessary documentation and validation from Moodle HQ, organisations will have full access. Please note though that the verification process may take several weeks. Public universities, colleges and schools are not eligible for this. | ||
=== Is this affecting only certain Moodle versions? === | |||
The changes will affect all the Moodle versions supported by the app (Moodle 3.1 onward) | |||
=== What happens with sites that are not registered with Moodle? === | === What happens with sites that are not registered with Moodle? === |
Revision as of 11:09, 10 March 2020
New Moodle App Plans (starting 2 April 2020)
Please see the official announcement: Introducing our new Moodle App plans
Is the app still free to download and use?
Yes, the app itself is free. Students and teachers who use the Moodle app will never pay any fees. Moodle site administrators can choose to sign up for a plan.
Can you explain the different limitations?
First and most important, the limitations are applied on a site basis.
- Basic custom branding via CSS: Site admins can upload a CSS file with basic styles for the app. The styles will only be applied on Premium sites. See Moodle app guide for admins for more information about this functionality.
- Number of active devices for mobile push notifications: Calculated monthly, this is the number of user devices actively receiving push notifications from the site. For example, for a site with 100 users enrolled, if half of them are using the app with one device configured to receive notifications, the potential number of active devices per month will be 50. In the Free plan, where the limit is set to 50, only the first 50 devices in a month will receive notifications from the site.
- Offline access to content: Complete courses available offline. Contents downloaded individually will be still available offline, but the user will be able to download complete courses for offline access to a certain limit depending on the plan.
- Customisable app features: These are app features that can be configured via the Moodle site administration tools (Moodle app section). For details, see Moodle app guide for admins#Disabled_features.
I am a client of a Moodle Partner. Does this affect me?
If your Moodle site is hosted by a Moodle Partner, the changes will not affect you. However, if your Moodle Partner doesn't host your site, you may need to sign up for a plan, move to MoodleCloud or ask your Moodle Partner to host your site from April 2020 onwards.
I’m a student or teacher. Do I have to do anything about my Moodle app?
No, you don’t have to do anything. We are notifying site administrators about the upcoming changes so they can take action if necessary.
Will I have to install a new app from the 2 April 2020?
No, the app will remain the same, but depending on the plan your institution has signed up for, you may have limited access to certain functionalities.
How do I know if we need to upgrade to a Moodle App Plan?
If you are using MoodleCloud or your site is hosted by a Moodle Partner, you won’t be affected by these changes. Otherwise, in the last week of March 2020, site administrators will be provided with a link to the Moodle App Portal, where they will be able to register their site and obtain information such as the number of active devices receiving push notifications during the last month.
Site administrators should also check if they are using any of the “Customisable app features” (via Site administration > Mobile app > Mobile app features) as continued use will require upgrading to a plan.
Do I need to sign up to the free plan to use the app?
No, though we encourage all site administrators to sign up in our Moodle Apps portal in order to obtain information about active devices receiving push notifications.
How can I upgrade to one of the plans?
During the last week of March 2020, site administrators will be provided with a link to the Moodle App Portal, where they will be able to sign up for a plan.
Remember that you can also migrate to a MoodleCloud plan, ask a Moodle Partner to host your site or build your own version of the app using the open source code.
How do I pay for a plan?
For activation of any of the paid plans, you will need to make a credit card payment, PayPal will be also supported.
For payments via bank transfer to Moodle Pty Ltd, a minimum of a two years Premium subscription will be required (so we can cover all the administrative work and bank fees). Once you've chosen this method, the Premium plan will be automatically activated (only during March and April this year). Notice that you'll have 4 weeks for processing payment. If after those 4 weeks we haven't received the payment yet, the plan will be canceled and you will get back to the free plan and penalties can be applied in further payments.
Will students lose access to the app if we don’t upgrade straight away on 2 April 2020?
No, students will still be able to use the app. Depending on the size of your installation, your use of push notifications and the use of customised features, your students may stop receiving notifications or no longer be able to use specific features.
We are an NGO or a non-profit organisation. Do we need to upgrade? And do we need to pay?
We will create a process to ensure that NGOs and non-profit organisations do not need to pay and can benefit from our Premium Plan. Upon receipt of the necessary documentation and validation from Moodle HQ, organisations will have full access. Please note though that the verification process may take several weeks. Public universities, colleges and schools are not eligible for this.
Is this affecting only certain Moodle versions?
The changes will affect all the Moodle versions supported by the app (Moodle 3.1 onward)
What happens with sites that are not registered with Moodle?
We recommend all site administrators to register their site in order to receive important notifications about the product. Moreover, the validation process to sign up for a plan will be easier.
With the new plans coming is there any change which could potentially affect users' privacy?
No.
Students
How can I get the Moodle app?
The Moodle app is available for free from Google Play and the Apple Store. See Moodle app downloads for links. You can also install the app directly from your mobile device by searching for 'Moodle app' with author/owner 'Moodle Pty Ltd'.
I can't get the app to work. What do I do?
The Moodle app will ONLY work with Moodle sites that have been set up to allow it. Please talk to your Moodle administrator if you have any problems connecting.
What permissions does the app require?
The app requires the following permissions:
- Record audio - for uploading to your Moodle site
- Read and modify the contents of your SD card - for content to be downloaded to your SD Card for offline access.
- Network access - to be able to connect with your Moodle site and check if you are connected, and if not to switch to offline mode.
- Run at startup - to receive local notifications even when the app is running in the background.
- Prevent phone from sleeping - to receive push notifications anytime.
I can't see my course on the app. What do I do?
Check with your course tutor that you are correctly enrolled.
Why can't I upload my assignment on the app?
Check with your Moodle site administrator.
Why can't I sometimes access the app or submit anything to it?
This could be because of interruptions in your internet connection. Wait a while and try again. If you continue to have problems, contact your Moodle site administrator.
Is there a space limit on my files?
Assignments will have a size limit which you can see. For other space limit questions, check with your Moodle site administrator.
Who should I contact for help with the app?
Your Moodle site administrator can assist you in getting the app to work correctly.
When are activities completed offline synchronized?
See Moodle app synchronization.
Why the site is asking for my username and password when an activity is opened in the browser?
Auto-login from the app is only supported in sites using Moodle 3.2 onwards. Also, for security reasons, between auto-logins you must wait 6 minutes (this should not be a problem because most of the browsers will keep your Moodle session open).
I use LineageOS and I'm having problems using the app
LineageOS uses a different WebView implementation not compatible vith the app. You need to install "Android System WebView" from Google Play (or via a trusted apk) and enabling it via Settings > Developer options > WebView implementation.
Teachers
How can I enable videos in my course to be downloaded?
See the section 'Media download for offline usage' in Creating Moodle-app-friendly courses.
Video subtitles are not working
This may happen in old Android versions (Android < 4.4), in modern Android and iOS versions they should work fine.
Which course format is it best to use?
Topics or weekly course format is best suited to mobile devices.
How do I make YouTube links open automatically in the app?
Add YouTube links as a URL resource.
Why can't my students see their courses?
If you or an administrator have correctly enrolled them in a course, they can see it in their mobile app. If they are correctly enrolled but can still not see their course, ask them to check with your Moodle site administrator.
I can't mark assignments in the app
If you are experiencing problems when grading, please review that you are using the correct decimal separators (if the app interface is in English, you must use a period).
What communications tools can I use in the app to engage with my learners?
See Mobile app notifications. Chat, forums and messaging are all supported by the app.
My protected Vimeo videos are not playing in the app
Vimeo protected videos should work on Moodle 3.3.4 onwards, please note that you need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). If that still doesn't work, make sure your server allows it by using this rule: X-Frame-Options "ALLOW-FROM *"
You may also use Bootstrap responsive classes: https://getbootstrap.com/docs/4.0/utilities/embed/, for example,