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Office Procedures Manual RISK MANAGEMENT HANDOUTS OF LAWYERS MUTUAL TABLE OF CONTENTS Calendar Control 1 Mail Distribution 5 Appointments 6 Conflicts of Interest 7 Billing and Time Records 9 File Documentation 10 Filing Systems 11 Client Relations 12 Staff Confidentiality 13 Appendix: Sample Forms Confidentiality Forms 14 Outgoing Fax Log 15 Telephone Log 16