Backup and restore FAQ
Note: You are currently viewing documentation for Moodle 2.4. Up-to-date documentation for the latest stable version of Moodle may be available here: Backup and restore FAQ.
- 1 How do I backup a course?
- 2 How do I restore a course?
- 3 How do I backup my site?
- 4 What are the pros and cons of course versus site backups?
- 5 Why is my automated course backup much smaller in size than my manual course backup?
- 6 What data is not contained in course backups?
- 7 Why is there no "all/none" feature when selecting items to backup?
- 8 The process ends with: "Error: An error occurred deleting old backup data". What should I do?
- 9 The process ends with: "XML error: not well-formed (invalid token) at line YYYY". What can I do?
- 10 The process ends with: "moodle xml not found at root level of zip file". What can I do?
- 11 The process ends with: "An error occurred while copying the zip file..."
- 12 I Still get an XML error. How can I clean the borked XML file?
- 13 What does "Some of your courses weren't saved!!" mean?
- 14 Why are some courses being skipped?
- 15 Why does restore stop, rather than completing?
- 16 Restore stops with the message "Trying to restore user xxxx from backup file will cause conflict"
- 17 Why are certain course links broken in a restored course?
- 18 I have a very large course, over 2GB, and the backup process stops.
- 19 How can I extract original files from a Moodle backup file?
- 20 What happens if I restore a backup containing an assignment from Moodle 2.2 and older?
- 21 See also
How do I backup a course?
How do I restore a course?
See Course restore.
How do I backup my site?
See Site backup.
What are the pros and cons of course versus site backups?
Site backups are recommended in order to have all data saved with the best confidence and the shortest recovery time.
For a site administrator, automated course backups are more expensive in terms of time, CPU usage and storage. The recovery time to have a site running again takes longer than a site backup. However, teachers and site administrators might find a course backups as a way to create a "fresh" copy of a course that can be re-used (in older versions of Moodle, in newer versions see Import course data) or as a method to distribute a course(s) to other Moodle sites.
Why is my automated course backup much smaller in size than my manual course backup?
This is an intentional design decision. Because of the way files are stored in Moodle 2.x, there is no need to include the files in the backup if you are planning to restore them to the same Moodle site. Leaving them out saves huge amounts of disk space and makes the backup procedure much faster.
What data is not contained in course backups?
By selecting all the options when setting up the backup you can include almost all the data in the course. However you should be aware of the fact that some things are not backed up:
- Quiz questions are only backed up if at least one question from their category has been added to a quiz.
- Scales are only backed up if they are used by at least one activity.
- Users' passwords are not backed up when the "Include enrolled users" option is selected.
Why is there no "all/none" feature when selecting items to backup?
This was enabled in MDL-32705 and is available in Moodle 2.3.2 onwards.
The process ends with: "Error: An error occurred deleting old backup data". What should I do?
This part of the backup (or restore) procedure tries to delete old info, used in previous executions, performing the following tasks:
- Delete old records from "backup_ids" table: Check the table exists, repair it and try again.
- Delete old records from "backup_files" table: Check the table exists, repair it and try again.
- Delete old files from "moodledata/temp/backup": Delete the dir completely and try again.
For point 3 see below:
The error message states that the "directory not empty" and gives the path to that directory. If you go there with an FTP program you can see what is there and clean up. It could be just some empty subfolders that were leftover. Deleting these has been able to help. One can also delete the dir "moodledata/temp/backup" completely. That can take a bit longer but may solve several problems at once.
The process ends with: "XML error: not well-formed (invalid token) at line YYYY". What can I do?
This problem can appear at any point in the restore process. It's caused when the XML parser detects something incorrect in the backup file that prevent correct operation. Usually, it's caused by some "illegal" characters added in the original course due to some copy/paste of text containing them (control characters, or invalid sequences...).
The best method to handle this issue is:
- Unzip the problematic backup file under one empty folder.
- Open the moodle.xml with Firefox. It will show you where (exact char) the problem is happening.
- Edit the moodle.xml file with some UTF8-compatible editor and delete such characters. Save changes.
- Test the moodle.xml file again with Firefox until no error was displayed.
- Zip everything again (all the folder contents but not the folder itself!).
- Restore the course. It should work now.
- Restore still not working? See the next question.
Also, if possible, it's highly recommended to solve those problems in the original course too from Moodle itself. Once "repaired" there, problems will be out if you create new backup files in the future.
The process ends with: "moodle xml not found at root level of zip file". What can I do?
If you are restoring from a zip file backup make sure the moodle.xml file is at the root level. To ensure this:
- Unzip the backup file of the course (example: mycourse.zip)
- Once the file is unzipped, open the folder (example: mycourse).
- Select the folders within the mycourse folder AND the moodle.xml file and create a zip of those item (example: mycourse_new.zip)
- Upload the new zip file (example: mycourse_new.zip) and restore from that.
If the backup file is guaranteed to be correct, check paths to external files (zip, unzip). Incorrect settings also lead to this error message (see the Using Moodle forum discussion moodle.xml not found in root... and MDL-14812).
The process ends with: "An error occurred while copying the zip file..."
This problem is most likely caused by a permissions issue in the destination directory. Backup files are copied to "XXX/backupdata" under your dataroot directory (where XXX is the id of the course being backed up).
The problem could also be caused by a disk being full, though this is far less likely.
To obtain precise information about what's happening, you can enable debug messages in Administration > Server > Debugging (select the maximum level - DEVELOPER) and/or check the web server error logs.
I Still get an XML error. How can I clean the borked XML file?
In some cases XML backup files may contain characters causing the restore process to abort, even after the steps described in the previous question. In such cases you may want to try the following:
- Unzip the problematic Moodle backup file under one empty folder. Moodle will create the course file folders as long as the unclean moodle.xml file. Please unzip using the Moodle unzip feature.
- Rename the unclean moodle.xml file to moodle-unclean.xml.
- If you don't have access to your Moodle server's command prompt, using the Moodle zip feature, zip the moodle-unclean.xml file only, download the zip file locally and unzip it. It is very important to download the xml file in zipped format to avoid unwanted character encoding when transferring from an operating system to another.
- Move the downloaded Atlassian XML Cleaner Utility in the same folder where is your moodle-unclean.xml file.
- Issue the following command from the command prompt:
java -jar atlassian-xml-cleaner-0.1.jar moodle-unclean.xml > moodle.xml
- If you launched the utility on your local computer, zip the just created (and hopefully cleaned) moodle.xml file and upload it in the same place from where you downloaded the moodle-unclean.xml file. Once uploaded, unzip it using the Moodle unzip feature.
- Zip everything again (all the folder contents but the folder itself!).
- Restore the course. It should work now.
What does "Some of your courses weren't saved!!" mean?
There are three possible causes of this problem:
- Error - this happens when the backup procedure has found an error and so hasn't finished the backup of a particular course. These are "controlled" errors and the scheduled backup continues with the next course.
- Unfinished - this happens when the backup procedure dies without knowing why. When the cron is next executed it detects that the last execution went wrong, and continues skipping the problematic course. A possible solution would be to raise the PHP/Apache limit in your installation (memory, time of execution...). By taking a look to your log tables you should be able to see if the "crash" is happening at exact time intervals (usually a problem with the max_execution_time php's variable), or if there is some exact point were all the courses are breaking.
- Skipped - this happens when a course is unavailable to students and has not been changed in the last month (31 days). This isn't an error situation - it's a feature, especially useful for sites with many unavailable old courses, saving process time.
Why are some courses being skipped?
Course backups automatically skip courses which are unavailable to students and have not been changed in the time period specified in 'Skip courses not modified' in Settings > Site administration > > Courses > Backups > Automated backup setup (by default 30 days).
Why does restore stop, rather than completing?
Attempting to restore a course to an older version of Moodle than the one the course was backed up on can result in the restore process failing to complete. To ensure a successful restore, make sure that the version of Moodle you are restoring the course to is the same, or newer, than the one the course was backed up on.
If it stop unexpectedly with no errors shown try again with Debugging switched on. Any errors you now see can help experts in the support forums diagnose your problem. You can also check the discussion links in the See also section below for further advice.
Restore stops with the message "Trying to restore user xxxx from backup file will cause conflict"
This message is displayed when:
- The target site has a user xxxx (xxxx being the username)
- The backup archive being restored also contains a user xxxx (same username)
- After various comparisons, Moodle has determined that the target site user xxxx and the backup user xxxx aren't the same person.
If 1, 2 and 3 are all true, the restore process stops in order to prevent the backup user xxxx's activities (forum posts, quiz attempts, assignment uploads, etc) from being associated with the target site user xxxx.
These checks and behaviour were introduced in Moodle 1.9.x and continue being valid under 2.0. It's common for the user in question to be the "admin" user (which exists in practically all Moodle installations).
There are two possible methods to make the xxxx users match (and avoid the conflict):
a) Modify the backup archive users.xml file and make the email or firstaccess fields match the ones in target site.
b) Modify the target site and set the user email or firstaccess fields to match the ones in backup archive users.xml file.
Method a) is recommended so the restore process will match both xxxx users and all activities in the backup file belonging to xxxx will be associated to the already existing target site user xxxx user.
NOTE: When using method a) be aware that the moodle-filename-backup.mbz is a zip file and can be renamed to moodle-filename-backup.zip and unzipped. When editing is complete, rezip and then rename using the original file name with the "*.mbz" extention.
Inter-activity links must be absolute (full) URLs e.g.
in order to be processed properly during backup and restore. Any relative URLs e.g.
view.php?id=xxxwill result in broken links when the course is restored.
I have a very large course, over 2GB, and the backup process stops.
Larger courses can be restored in Moodle, but sometimes it needs a bit of tweaking to get it right. Moodle backup files are *.mbz fies and can be renamed to zip files. They can be unzipped, then edited, rezipped and restored. It does not matter if you are using a Linux or Windows or Mac server, a local host or anything else, the technique is the same.
The editing comes in two different ways, one is the resources, activities, quizzes, images. video files and so on are listed, written and referred to in the moodle.xml file. You can find the starting point and the end point of each resouce that you can delete out of the xml file.
The xml might look something like this:
<file id="111"> <contenthash>b11ac9bc0cebee17acfd28d13b548331f76645bc</contenthash> <contextid>21</contextid> <component>mod_resource</component> <filearea>content</filearea> <itemid>0</itemid> <filepath>/</filepath> <filename>howtomakeatimemachine.flv</filename> <userid>4</userid> <filesize>1092320586557</filesize> <mimetype>video/flv</mimetype> <status>0</status> <timecreated>12345432123</timecreated> <timemodified>12345432123</timemodified> <source>howtomakeatimemachine.flv</source> <author>Fred Nurks</author> <license>allrightsreserved</license> <sortorder>0</sortorder> <repositorytype>$@NULL@$</repositorytype> <repositoryid>$@NULL@$</repositoryid> <reference>$@NULL@$</reference> </file>
When editing, make sure all this is deleted, everything between the <file></file> tags.
The second part of editing is locating the actual resouce if it is an image, a separate file or video then deleting it. Really large mbz files tend to have a lot of videos, often flv files, or uncompressed images, like tiffs. They can be found, and deleted easily, in the directory tree of the backup.
You can then rezip the edited file, rename it to an mbz and, if you have edited it right, it should restore. You can use the original file to break down really large backups over and over into four or five smaller mbz files, as many as you like.
It is recommended that you test the technique first on a smaller file, it is easier to follow and gets you used to xml structuring and so on. Say one course with a couple of pages, a number of different image types, a couple of videos will help you immensely.
You do not have to worry about permissions in Windows or Xos servers, or concern yourself with editing rights usually. However, you may be required to ensure you are the owner fo the files being edited.
NOTE: Before re-zipping, check to make sure you have removed all references to the pages/files/resources you have deleted in the moodle-backup.xml file as well. here msay be none, but check anyway.
How can I extract original files from a Moodle backup file?
If you really want to get original files from the backup file (an ".mbz" file) you downloaded (using the backup and restore feature), you can do so in much the same way as is suggested above.
The backup file can actually be opened with any zip/unzip program you can download. Once you open the file, you need to extract:
The files.xml file. The files directory (folder).
Next step would be to open the "files.xml" file in a text editor, and:
Search for the name of each file you want to get. Take note of the value of the corresponding contenthash tag. In the "files" folder you extracted, locate the file whose name is the same as the value of the contenthash and which will always be located in a folder whose name corresponds to the two first characters of the file name.
For example, let's assume there is a "backup_courses-120730.mbz" file of which the "files.xml" file and the "files" folder have been extracted. There is a PDF file named "Leadership.pdf" that is required for another purpose.
Open the files.xml file and:
1. Search for the string "Leadership.pdf", which in this case is found under the following <file id...> group tag:
<file id="12345"> <contenthash>fb6cf43a9b2d432403c70a2cb4c340dbb6225631</contenthash> : <filename>Leadership.pdf</filename> : <license>allrightsreserved</license> <sortorder>1</sortorder> </file>
2. Take note of the corresponding contenthash value: fb6cf43a9b2d432403c70a2cb4c340dbb6225631.
3. As the first two characters of the contenthash are "fb", open the "fb" folder inside the "files" directory (which was previously extracted), and there is a file named "fb6cf43a9b...". Rename that file as "Leadership.pdf", and then move it to another location. Repeat this for all the files required, using the correct contenthash value of course.
What happens if I restore a backup containing an assignment from Moodle 2.2 and older?
The assignment activity module was completely rewritten in Moodle 2.3. Thus, assignments from Moodle 2.2 and older (e.g. from Moodle 1.9) need to be upgraded in order to continue being usable. See the section 'Restoring course backups from Moodle 2.2 and older' in Assignment upgrade tool for details of what to do.
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Using Moodle forum discussions: