Block Livedesk: Creating/Udating a livedesk instance
Setting Instance Parameters
Creating or updating a Livedesk Instance first requires some basing parameters to be setup:
Instance Name
How the instance is referred to on the insterface.
Instance Description
For giving more details about Livedesk use an context
Resolving Post Release
It may happen attenders try to resolve an entry and need seeking information or being disturbed by another work assignation for a while. By setting this value (in minutes) you may tell the Livedesk to release all entries locked for more than this time range. If Livedesk is operated by several attenders in a collaborative way, other attedners will be then allowed to support this entry while the first attenders gets back to work.
Attender Release Time
This is the time an attender will NOT be sollicited again after having solved an entry. This is proposed for saving some individual work time of the attenders between two successive support operations.
Stack Over Time
This is the time message are considered as being too old to be attendable. The cron task will discard all messages older than this amount of time (in minutes).
Desk Service Start Time
This is the start time in day the service notifications will be raised to the attender. Notifications will keep quiet outside the opening time even if the attender has an opened support session.
Desk Service End Time
This is the end time in day the service notifications will be raised to the attender. Notifications will keep quiet outside the opening time even if the attender has an opened support session.
Setting up monitored plugins
The second part of the Livedesk Instance configuration form provides a scrolling list to select monitored plugins. The user may choose which instances of moodle activities the queue will receive entries from.
At the end of the form, just hit the "Save Changes" button to get settings recorded.
