Usability issues - Help popups

Are there other ways that users get help or more information about how to proceed in Moodle? (apart from alt text that pops up over an image indicating what the image is for, question marks that pulls up a popmenu and links in Moodle Docs)

A part from that users can:

1. Application messages: Operational error messages and warnings.
2. Tutorials and manuals
3. Asking to the forums
4. Searching in the internet
5. Searching for media files for instance at youtube

How and under what circumstances user's find help?

Users usually find help when there is a short description about a functionality. If the description is too long sometimes they become lazy and prefer to try to do that by themselves without looking for help. If the help description is too long they become nervous and stop reading. For that question marks in Moodle are more used than moodle docs. Moreover a functionality that should be changed is that moodledocs should open in a new window, as it is not possible to link moodledocs with the site (obiously all functionalities described at moodle docs won't be at the site and an error will be produced) and it is really not usable to come back every time that you click moodledocs and you don't open it in a new window.

Might we setup some type of help hierarchy like alt text (a word or two), then a question mark with a brief description, then something for a more detailed description, and possibly even a video demonstration?

It would be extreamly useful to:

1. Add a short sentence to describe what he/she could find at the help file
2. Make a summary of the content of the help icon. Not all users have the same knowledge of Moodle and it can cause that novice are annoyed because it is too difficult for them, and that advanced moodle users don't find all the information they need. For that it would be important to make a short help paragraph for starters and a detail description with advanced functionalities and a detailed help for users with experience
3. Make a demo would be really valuable mostly for novice. There are some manuals but nowadays more and more multimedia content is on the internet. Furthermore, it would be useful to have a quick manual with basic functionalities at Moodle's manual page making a demo in a desktop and recording it for example with RecordMyDesktop. It will be useful that the demo is accompanied by a tutorial with some screenshots such as the gradebook tutorial. Moreover this demos should be accessible from Moodledocs.