Moodle.org FAQ - Revision history

Tsala: removing logo question

2021-09-28T10:49:51Z

removing logo question

← Older revision		Revision as of 10:49, 28 September 2021
Line 77:		Line 77:

	The [[:en:Wiki module\|wiki module]] is designed to be used within a Moodle course. It has far fewer tools than MediaWiki for handling large numbers of pages.		The [[:en:Wiki module\|wiki module]] is designed to be used within a Moodle course. It has far fewer tools than MediaWiki for handling large numbers of pages.

	~~==Where can I find the Moodle logo for use in my article?==~~

	~~http://moodle.org/logo~~

	==How do I ask for my account on moodle.org to be deleted?==		==How do I ask for my account on moodle.org to be deleted?==

Marycooch: replacing support email with contact form

2020-11-13T12:00:06Z

replacing support email with contact form

← Older revision		Revision as of 12:00, 13 November 2020
Line 1:		Line 1:
	==I tried to make an account on moodle.org but I didn't get an email to confirm my address. Why?!==		==I tried to make an account on moodle.org but I didn't get an email to confirm my address. Why?!==

	Most likely the email ended up in the spam folder of your email account. Please check carefully; if there is no sign of it ~~you can email~~ [~~mailto~~:~~support@~~moodle.~~org~~ support~~@moodle~~.~~org~~].		Most likely the email ended up in the spam folder of your email account. Please check carefully; if there is no sign of it, use the [https://moodle.com/contact/support/?selection=community#form Moodle.com contact form].

	==I'm getting tons of email copies of forum posts. How do I stop them?==		==I'm getting tons of email copies of forum posts. How do I stop them?==

Line 28:		Line 27:
	To report spam in forum posts or comments, please use the 'Report to moderator' link.		To report spam in forum posts or comments, please use the 'Report to moderator' link.

	To report spam sent via Moodle messaging, or spam on any other Moodle community site, ~~please email~~ [~~mailto~~:~~support@~~moodle.~~org~~ support~~@moodle~~.~~org~~].		To report spam sent via Moodle messaging, or spam on any other Moodle community site, use the [https://moodle.com/contact/support/?selection=community#form Moodle.com contact form].

	==My post has been incorrectly flagged as containing spam==		==My post has been incorrectly flagged as containing spam==

	Occasionally our spam prevention system reports false positives. Please ~~email~~ [~~mailto~~:~~support@~~moodle.~~org~~ support~~@moodle~~.~~org~~] if your forum post was blocked by mistake.		Occasionally our spam prevention system reports false positives. Please use the [https://moodle.com/contact/support/?selection=community#form Moodle.com contact form] if your forum post was blocked by mistake.

	==Where can I report a problem on one of the Moodle community sites?==		==Where can I report a problem on one of the Moodle community sites?==

Tsala: info updates

2020-08-19T07:35:50Z

info updates

← Older revision		Revision as of 07:35, 19 August 2020
Line 6:		Line 6:

	* '''Either''' open one of the emails, scroll to the bottom of it and click the link 'Unsubscribe from this forum' or 'Unsubscribe from all forums'		* '''Either''' open one of the emails, scroll to the bottom of it and click the link 'Unsubscribe from this forum' or 'Unsubscribe from all forums'
	* '''Or''' log in to moodle.org then ~~in ''Settings~~ > ~~My profile settings~~ > ~~Messaging'' uncheck~~ email ~~as a notification method for~~ subscribed forum posts.		* '''Or''' log in to moodle.org then go to your user menu (top right) > Preferences > Notification preferences and click to turn off email notifications of subscribed forum posts.

	If you'd still like forum post notifications, just not so many emails, in ~~''Settings~~ > ~~My profile settings > Edit profile''~~ you can enable an email digest i.e. one email per day containing all recent forum post notifications.		If you'd still like forum post notifications, just not so many emails, in Preferences > Forum preferences you can enable an email digest i.e. one email per day containing all recent forum post notifications.

	You can also receive forum post notifications via ~~popup~~ or ~~Jabber~~ (see ~~''Settings~~ > ~~My profile settings > Messaging''~~) or can monitor forum activity via an RSS feed.		You can also receive forum post notifications via Moodle messaging or the Moodle app (see Preferences > Notification preferences) or can monitor forum activity via an RSS feed.

	==What is the best way to ensure my question is answered?==		==What is the best way to ensure my question is answered?==
Line 32:		Line 32:
	==My post has been incorrectly flagged as containing spam==		==My post has been incorrectly flagged as containing spam==

	Occasionally our spam prevention system reports false positives. Please email [mailto:~~helen~~@moodle.org ~~helen~~@moodle.org] if your forum post was blocked by mistake.		Occasionally our spam prevention system reports false positives. Please email [mailto:support@moodle.org support@moodle.org] if your forum post was blocked by mistake.

	==Where can I report a problem on one of the Moodle community sites?==		==Where can I report a problem on one of the Moodle community sites?==
Line 83:		Line 83:

	http://moodle.org/logo		http://moodle.org/logo

	~~A hi-res photoshop file with layers is available for download from http://moodle.org/images/moodle-logo.psd.zip~~

	~~==Where can I post details of the Moodle conference I am organising?==~~

	Announcements about upcoming Moodle conferences may be posted in the [https://moodle.org/mod/forum/view.php?f=934 Lounge]. It is recommended that you specify a [[:en:Standard_Moodle_tags\|standard Moodle tag]] for your event.

	~~If you'd like your conference added to the [http://moodle.org/calendar moodle.org calendar], please email [mailto:support@moodle.org support@moodle.org].~~

	==How do I ask for my account on moodle.org to be deleted?==		==How do I ask for my account on moodle.org to be deleted?==

	~~Please email [mailto~~:~~support@~~moodle.org ~~support@moodle~~.~~org]; also for any other moodle.org account queries, such as problems resetting~~ the ~~password~~.		Go to https://moodle.org/admin/tool/dataprivacy/createdatarequest.php?type=2 and click the button 'Save changes'.

	==Why did I receive a password reset email when I didn't request it?==		==Why did I receive a password reset email when I didn't request it?==

	If someone accidentally mistypes their username when logging into moodle.org, and doesn't notice their mistake, it's likely they will request a new password. With over a million registered accounts on moodle.org, there's a good chance that the mistyped username is the same as someone else's. Thus a password reset email can be generated by mistake.		If someone accidentally mistypes their username when logging into moodle.org, and doesn't notice their mistake, it's likely they will request a new password. With over 2 million registered accounts on moodle.org, there's a good chance that the mistyped username is the same as someone else's. Thus a password reset email can be generated by mistake.

	If you received a password reset email when you didn't request it, please just ignore it.		If you received a password reset email when you didn't request it, please just ignore it.

Tsala: /* I tried to make an account on moodle.org but I didn't get an email to confirm my address. Why?! */ support email address

2014-10-16T13:05:27Z

I tried to make an account on moodle.org but I didn't get an email to confirm my address. Why?!: support email address

← Older revision		Revision as of 13:05, 16 October 2014
Line 1:		Line 1:
	==I tried to make an account on moodle.org but I didn't get an email to confirm my address. Why?!==		==I tried to make an account on moodle.org but I didn't get an email to confirm my address. Why?!==

	Most likely the email ended up in the spam folder of your email account.		Most likely the email ended up in the spam folder of your email account. Please check carefully; if there is no sign of it you can email [mailto:support@moodle.org support@moodle.org].

	==I'm getting tons of email copies of forum posts. How do I stop them?==		==I'm getting tons of email copies of forum posts. How do I stop them?==

Tsala: /* Why have I received an email saying that my account is locked? */ rewording

2014-10-01T20:49:26Z

Why have I received an email saying that my account is locked?: rewording

← Older revision		Revision as of 20:49, 1 October 2014
Line 106:		Line 106:
	After several failed login attempts, a user's account is locked and they are sent an email containing a URL to unlock the account. With over a million registered accounts on moodle.org, it's possible that someone can accidentally mistype their username or password and inadvertently lock another user's account.		After several failed login attempts, a user's account is locked and they are sent an email containing a URL to unlock the account. With over a million registered accounts on moodle.org, it's possible that someone can accidentally mistype their username or password and inadvertently lock another user's account.

	If you receive an email saying that your moodle.org account is locked, please don't worry. Simply follow the URL to unlock your account or wait 30 minutes after which time a locked account is automatically unlocked.		If you receive an email saying that your moodle.org account is locked when you haven't attempted to log in, please don't worry. Simply follow the URL to unlock your account or wait 30 minutes after which time a locked account is automatically unlocked.

	For more details of the account lockout feature, see [[:en:Site policies\|Site policies]].		For more details of the account lockout feature, see [[:en:Site policies\|Site policies]].

Tsala: Why have I received an email saying that my account is locked? rewording

2014-10-01T20:47:56Z

Why have I received an email saying that my account is locked? rewording

← Older revision		Revision as of 20:47, 1 October 2014
Line 104:		Line 104:
	==Why have I received an email saying that my account is locked?==		==Why have I received an email saying that my account is locked?==

	After several failed login attempts, a user's account is locked and they are sent an email containing a URL to unlock the account. With over a million registered accounts on moodle.org, ~~there~~'s ~~a good chance~~ that ~~the mistyped~~ username ~~is the same as someone else's~~ and ~~thus a~~ user's account ~~can be locked by accident~~.		After several failed login attempts, a user's account is locked and they are sent an email containing a URL to unlock the account. With over a million registered accounts on moodle.org, it's possible that someone can accidentally mistype their username or password and inadvertently lock another user's account.

	If you receive an email saying that your moodle.org account is locked, please don't worry. Simply follow the URL to unlock your account or wait 30 minutes after which time a locked account is automatically unlocked.		If you receive an email saying that your moodle.org account is locked, please don't worry. Simply follow the URL to unlock your account or wait 30 minutes after which time a locked account is automatically unlocked.

Tsala: Why have I received an email saying that my account is locked?

2014-10-01T20:35:13Z

Why have I received an email saying that my account is locked?

← Older revision		Revision as of 20:35, 1 October 2014
Line 101:		Line 101:

	If you received a password reset email when you didn't request it, please just ignore it.		If you received a password reset email when you didn't request it, please just ignore it.

			==Why have I received an email saying that my account is locked?==

			After several failed login attempts, a user's account is locked and they are sent an email containing a URL to unlock the account. With over a million registered accounts on moodle.org, there's a good chance that the mistyped username is the same as someone else's and thus a user's account can be locked by accident.

			If you receive an email saying that your moodle.org account is locked, please don't worry. Simply follow the URL to unlock your account or wait 30 minutes after which time a locked account is automatically unlocked.

			For more details of the account lockout feature, see [[:en:Site policies\|Site policies]].

	[[Category:FAQ]]		[[Category:FAQ]]
	[[Category:Moodle.org]]		[[Category:Moodle.org]]

Tsala: /* Where can I report any spam I come across on moodle.org? */ rewording

2014-07-18T13:57:02Z

Where can I report any spam I come across on moodle.org?: rewording

← Older revision		Revision as of 13:57, 18 July 2014
Line 26:		Line 26:
	==Where can I report any spam I come across on moodle.org?==		==Where can I report any spam I come across on moodle.org?==

	To report spam in forum posts or comments, please use the 'Report ~~as spam~~' link.		To report spam in forum posts or comments, please use the 'Report to moderator' link.

	To report spam sent via Moodle messaging, or spam on any other Moodle community site, please email [mailto:support@moodle.org support@moodle.org].		To report spam sent via Moodle messaging, or spam on any other Moodle community site, please email [mailto:support@moodle.org support@moodle.org].

Tsala: content copied from https://docs.moodle.org/27/en/Moodle.org_FAQ

2014-06-23T12:50:51Z

content copied from https://docs.moodle.org/27/en/Moodle.org_FAQ

New page

==I tried to make an account on moodle.org but I didn't get an email to confirm my address. Why?!==

Most likely the email ended up in the spam folder of your email account.

==I'm getting tons of email copies of forum posts. How do I stop them?==

* '''Either''' open one of the emails, scroll to the bottom of it and click the link 'Unsubscribe from this forum' or 'Unsubscribe from all forums'
* '''Or''' log in to moodle.org then in ''Settings > My profile settings > Messaging'' uncheck email as a notification method for subscribed forum posts.

If you'd still like forum post notifications, just not so many emails, in ''Settings > My profile settings > Edit profile'' you can enable an email digest i.e. one email per day containing all recent forum post notifications.

You can also receive forum post notifications via popup or Jabber (see ''Settings > My profile settings > Messaging'') or can monitor forum activity via an RSS feed.

==What is the best way to ensure my question is answered?==

See [[Moodle.org forums help]] for advice.

==Is it OK to post my question in more than one forum?==

Please choose only the most appropriate forum to post in. Posting the same question in multiple forums is of no benefit. It only fragments the support you receive and makes it more difficult for other users to find the correct information in the future when they do a search. (Source: [https://moodle.org/mod/page/view.php?id=7080 Moodle.org site policy].)

==I have an idea for a new feature in Moodle. What do I do?==

See [[New feature ideas]].

==Where can I report any spam I come across on moodle.org?==

To report spam in forum posts or comments, please use the 'Report as spam' link.

To report spam sent via Moodle messaging, or spam on any other Moodle community site, please email [mailto:support@moodle.org support@moodle.org].

==My post has been incorrectly flagged as containing spam==

Occasionally our spam prevention system reports false positives. Please email [mailto:helen@moodle.org helen@moodle.org] if your forum post was blocked by mistake.

==Where can I report a problem on one of the Moodle community sites?==

Please check whether the problem has already been reported: https://tracker.moodle.org/browse/MDLSITE. If not, create an issue for it, selecting Moodle community sites as project.

==How are icons added next to certain users' forum posts?==

The icons for [http://moodle.org/user/index.php?id=5&group=1 Particularly helpful Moodlers], [http://moodle.org/user/index.php?id=5&group=172 Core Developers] etc. are pictures indicating group membership. Group pictures may be added when [[:en:Groups|creating or updating a group]].

==What advertising is allowed on moodle.org?==

See the section on advertising in the [https://moodle.org/mod/page/view.php?id=7080 Moodle.org site policy].

==How can I link automatically to a tracker issue from a forum post?==

Simply type the issue number e.g. MDL-1234.

==How can I link automatically to a page in the documentation wiki from a forum post?==

Type the title of the page in double square brackets. To use words other than the page title as the text of the link, add the pipe "|" divider followed by the alternative text.

For example, to link to the documentation on upgrading type
<nowiki>[[Upgrading]]</nowiki>
or
<nowiki>[[Upgrading|Documentation on upgrading]]</nowiki>

To link to a page in a documentation wiki in another language, add an extra pipe "|" divider followed by the language code.

For example, to link to https://docs.moodle.org/fr/Notes type
<nowiki>[[Notes||fr]]</nowiki>
or
<nowiki>[[Notes|Notes documentation in French|fr]]</nowiki>

==What filters are used on moodle.org?==

See [[:en:Filters used on the Moodle.org forums]] for the full list of standard and contributed filters.

==Where can I post a Moodle-related job advert?==

Moodle-related jobs offered may be posted in the [http://moodle.org/mod/data/view.php?id=7232 Moodle Jobs database].

==Why does Moodle Docs use MediaWiki rather than the Moodle wiki module?==

MediaWiki was chosen for our documentation wiki because it is designed to be used by thousands of people collaboratively editing a large numbers of pages. It has lots of features, such as inter-language linking, [[MoodleDocs:Templates|templates]], [[Special:Categories|categories]], namespaces and page redirects, which are put to good use in Moodle Docs.

The [[:en:Wiki module|wiki module]] is designed to be used within a Moodle course. It has far fewer tools than MediaWiki for handling large numbers of pages.

==Where can I find the Moodle logo for use in my article?==

http://moodle.org/logo

A hi-res photoshop file with layers is available for download from http://moodle.org/images/moodle-logo.psd.zip

==Where can I post details of the Moodle conference I am organising?==

Announcements about upcoming Moodle conferences may be posted in the [https://moodle.org/mod/forum/view.php?f=934 Lounge]. It is recommended that you specify a [[:en:Standard_Moodle_tags|standard Moodle tag]] for your event.

If you'd like your conference added to the [http://moodle.org/calendar moodle.org calendar], please email [mailto:support@moodle.org support@moodle.org].

==How do I ask for my account on moodle.org to be deleted?==

Please email [mailto:support@moodle.org support@moodle.org]; also for any other moodle.org account queries, such as problems resetting the password.

==Why did I receive a password reset email when I didn't request it?==

If someone accidentally mistypes their username when logging into moodle.org, and doesn't notice their mistake, it's likely they will request a new password. With over a million registered accounts on moodle.org, there's a good chance that the mistyped username is the same as someone else's. Thus a password reset email can be generated by mistake.

If you received a password reset email when you didn't request it, please just ignore it.

[[Category:FAQ]]
[[Category:Moodle.org]]