Tracker module

Module overview

This module provides a light but full featured ticket tracker within a Moodle environment. This tracker could be used by administrators to collect issues from Moodle end users, or may be as a real bug tracking tool for project oriented activities.

Recently has the semantics of the string being reviewed to allow a more general scope use of the tracker, whenever the need of "service ticketting" appears.

The internal tracker module of Moodle have following features :

Tracker configuration

• Setting up ticket form elements
• File attachment fields available

Ticket management

• Collecting tickets
• Assigning tickets to assignees
• Status workflow (posted, opened, working, testing, resolved, blocked, abandonned, transfered).
• Suscribing to ticket's notifications
• Notifying changes to suscribers
• Complete personal management of notifications and subscriptions
• Summary of capabilities and owned tickets
• Separating concluded tickets (resolved, abandonned, transferred) from working tickets (posted, working, blocked)
• Ticket dependancy chaining
• Messaging threads (globally disablable) attached to tickets

Priority related features

• Managing ticket priority (controls are active when choosing priority as ordering criteria)
• Asking for priority raise from the owner of the ticket

Moodle Network functions

• Moodle Network across cascading from a tracker to a remote tracker (local cascade works either within the same Moodle instance).

Local Roles Management

Tracker has its own internal user profiles, that will merely separate population into:

• Administrators: will be allowed to change the form structure and all settigns of the tracker instance
• Resolvers: are allowed to change the ticket status and thus closing or resolving tickets. They also can assign tickets to developers.
• Developers: usually people that will handle the ticket and search for a solution.
• Requirers: any user able to post a ticket.

Internal tracker roles are bound to Moodle roles through tracker specific capabilities. See the tracker capabilities documentation beneath for more information.

Screens

Common user screens

• Bug recollection form
• Viewing bug list
  • Exploring bug list (non manager mode)
  • Searching a bug
  • Viewing a bug description
• User profile, stats and shortcuts
  • My preferences : choosing on which events to be notified
  • My watches : managing which bug entries I receive notifications from
  • My searches : managing stored search queries for my own

Resolver screens

• Viewing bug list
  • Exploring bug list (manager mode)
  • Editing a bug entry

Administrator screens

• Activity summary
• Managing bug tracking form elements
• Configuring tracker local or remote cascade

Capabilities

Capabilities for Tracker module