Installation FAQ
This page contains answers to some of the most frequently asked questions by people installing Moodle. If you have followed the installation instructions but you still have a problem, then this page is probably the best place to be.
If you don't find your answer here try the Using Moodle course on moodle.org. Start by searching the forums using a few keywords, in case your problem has already been discussed. If you don't find anything, then try posting your question into the appropriate forum - somebody will usually be able to help you.
If you have tried a number of solutions without resolving an issue, and you are running behind a firewall, it may be advisable to try re-configuring your firewall to ensure that it is not blocking a required function or necessary communication. Firewalls very rarely cause problems with Moodle but are occasionally responsible for reduced functionality due to a mis-configuration in the firewall settings.
Use this list to jump to the appropriate answer below:
Whenever I try to access or view a file that I uploaded, I get an error "File not Found"
For example: Not Found: The requested URL /moodle/file.php/2/myfile.jpg was not found on this server.
Your web server needs to be configured to allow the part of the URL after a script name to be passed directly to the script. This is usually enabled in Apache 1, but is usually disabled by default in Apache 2. To turn it on, add this line to your httpd.conf, or to a .htaccess file in your local directory (see the Install documentation for more details):
AcceptPathInfo on
Note, this will ONLY work for Apache versions 2.x.
If you are not using Apache 2 and you still have this problem (unlikely) then you can switch Moodle to use an alternative method. The disadvantages are a slight loss of performance for your users and you won't be able to use relative links within HTML resources.
To use this alternative method: login as Admin, go into the "Configure Variables" page and change the setting for "slasharguments". You should now be able to access your uploaded files.
PHP - is it installed and what version do I have?
Make a new file on your web site called info.php, containing the following text, and call it from your browser:
<?PHP phpinfo() ?>
If nothing happens then you don't have PHP installed. See the installation docs for some information about where to download it for your computer.
Why are all my pages blank?
Check the dirroot variable in config.php. You must use complete, absolute pathnames, eg:
$CFG->dirroot = "d:\inetpub\sites\www.yoursite.com\web\moodle";
Redhat Linux platform please see: Redhat Linux
My pages show fatal errors such as : call to undefined function: get_string()
If you see errors like:
Parse error: parse error, unexpected T_VARIABLE in c:\program files\easyphp\www\moodle\config.php on line 94 Fatal error: Call to undefined function: get_string() in c:\program files\easyphp\www\moodle\mod\resource\lib.php on line 11
then it's likely you have left out a semi-colon or ending quote from a line in config.php (previous to line 94).
Another reason could be that you have opened config.php in a program like Word to edit it, and saved it as a HTML web page, instead of a proper text file.
