Note: You are currently viewing documentation for Moodle 3.9. Up-to-date documentation for the latest stable version of Moodle may be available here: Messaging.

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{{Managing a Moodle site}}
{{More features}}
"Messaging" refers both to  automatic alerts from Moodle about new forum posts, assignment submission notifications etc, and also to  conversations using the instant messaging feature.


==Message alerts==
==About messaging==
*Users can receive message alerts from Moodle in a number of ways and for a number of reasons: users may for instance receive instant messages via the [[Messages block]]; students may be messaged by their course tutor via the [[People block]]; teachers might receive automatic notifications of assignment submissions and admins might receive notification of problems with the site.
Unless disabled by the administrator (in Site administration > Messaging > Messaging settings), teachers, students and other users may send and receive private messages via Moodle. This is in addition to receiving [[Notifications|notifications]] about assignments, forum discussions etc.  
*How these messages and others are received can be set by each user from the Messaging link in their profile. Check  boxes allow the user to select how they wish to be notified of incoming messages. See [[Messaging settings]] for more information.


[[File:Messaginginprofile.png]]
{{MediaPlayer | url = https://youtu.be/-hycmrpw0xA | desc = 3.7 New messaging features}}


==Instant messaging==
*A number at the top of the screen reflects the number of people who have sent new messages.
*If enabled for the site, users in Moodle have the option to send each other messages. Messages can be sent from the following places:
*Clicking the icon displays the messaging drawer, divided into starred messages, group messages and personal messages.
**as admin in [[Bulk user actions]]
*Contacts and contact requests may be accessed from the Contacts link.
**as a teacher from the [[People block]]
*A star may be added by clicking the three dots when viewing a message
**as any logged in user from the [[Messages block]] or [[Online Users block]]
*From the three dots, messages may be muted, so that email notifications of new messages are no longer sent:
**as any logged in user by clicking on the profile of another user (if admin has allowed profiles to be viewed)


[[File:Sendamessage.png]]
[[File:SmallMuteMessages.png]]


*To set how you receive instant messages, see [[Messaging settings]]
*Clicking the cog icon displays privacy settings, notification preferences and the option to press enter to send messages.
 
[[File:36messagingprivacysettings.png]]
 
==Personal messaging space==
 
Each user now has their own starred area where they can add draft messages, links and notes for later use:
 
[[File:SmallPersonalSpace.png]]
 
==Deleting messages==
 
Messages may be deleted by clicking them, ensuring they are selected (with a visible checkmark) and then clicking the bin/trash can icon at the bottom of the messaging drawer. Note that messages are only deleted for that particular user, not others involved in the conversation.
 
===Enabling teachers to delete the messages of others===
 
To enable a teacher to delete messages of others in a group conversion:
 
# Create a [[Creating custom roles|custom role]] with the capability [[Capabilities/moodle/site:deleteanymessage| moodle/site:deleteanymessage]] allowed.
# Assign the user this role as a system role (via Site admin / Users / Permissions / Assign system roles).
 
Note that it is fine for a user to have the role of teacher in a course and also a system role enabling them to delete any message.
 
[[File:DeleteAnyMessage.png]]
 
==Restricting who can message you==
 
By default when clicking the cog icon, a user has the option to restrict messages to their contacts only or to their contacts and others in their courses. However the administrator can enable site wide messaging, thus giving visibility to all users, from a setting in Site administration > Messaging > Messaging settings.
 
==Group messaging==
 
A teacher or user with the capability [[Capabilities/moodle/course:creategroupconversations | moodle/course:creategroupconversations]] can enable group messaging when setting up a course group. The group will then appear in the group messaging section of the messaging drawer.
 
==Sending a message to selected course participants==
 
A teacher can send a message to course participants as follows:
 
# Go to the Participants page.
# Select participants from the list or use the "Select all" button at the bottom of the list.
# Choose "Add/send message" from the "With selected users..." drop-down menu.
# Assuming you are satisfied with the message, click the "Send" button.
 
Administrators can also send a message to users in many courses via [[Bulk user actions]].


==See also==
==See also==
*[[Notifications]]
*[[Messaging settings]]
*[[Messaging FAQ]]
*[[Messaging FAQ]]



Latest revision as of 08:11, 20 July 2020

About messaging

Unless disabled by the administrator (in Site administration > Messaging > Messaging settings), teachers, students and other users may send and receive private messages via Moodle. This is in addition to receiving notifications about assignments, forum discussions etc.

3.7 New messaging features
  • A number at the top of the screen reflects the number of people who have sent new messages.
  • Clicking the icon displays the messaging drawer, divided into starred messages, group messages and personal messages.
  • Contacts and contact requests may be accessed from the Contacts link.
  • A star may be added by clicking the three dots when viewing a message
  • From the three dots, messages may be muted, so that email notifications of new messages are no longer sent:

SmallMuteMessages.png

  • Clicking the cog icon displays privacy settings, notification preferences and the option to press enter to send messages.

36messagingprivacysettings.png

Personal messaging space

Each user now has their own starred area where they can add draft messages, links and notes for later use:

SmallPersonalSpace.png

Deleting messages

Messages may be deleted by clicking them, ensuring they are selected (with a visible checkmark) and then clicking the bin/trash can icon at the bottom of the messaging drawer. Note that messages are only deleted for that particular user, not others involved in the conversation.

Enabling teachers to delete the messages of others

To enable a teacher to delete messages of others in a group conversion:

  1. Create a custom role with the capability moodle/site:deleteanymessage allowed.
  2. Assign the user this role as a system role (via Site admin / Users / Permissions / Assign system roles).

Note that it is fine for a user to have the role of teacher in a course and also a system role enabling them to delete any message.

DeleteAnyMessage.png

Restricting who can message you

By default when clicking the cog icon, a user has the option to restrict messages to their contacts only or to their contacts and others in their courses. However the administrator can enable site wide messaging, thus giving visibility to all users, from a setting in Site administration > Messaging > Messaging settings.

Group messaging

A teacher or user with the capability moodle/course:creategroupconversations can enable group messaging when setting up a course group. The group will then appear in the group messaging section of the messaging drawer.

Sending a message to selected course participants

A teacher can send a message to course participants as follows:

  1. Go to the Participants page.
  2. Select participants from the list or use the "Select all" button at the bottom of the list.
  3. Choose "Add/send message" from the "With selected users..." drop-down menu.
  4. Assuming you are satisfied with the message, click the "Send" button.

Administrators can also send a message to users in many courses via Bulk user actions.

See also