Moodle app FAQ: Difference between revisions
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{{Mobile}} | {{Mobile}} | ||
== New Moodle App Plans (starting 2 April 2020) == | |||
Please see the official FAQs in the [https://apps.moodle.com/local/apps/portal_faqs.php Moodle Apps portal] | |||
==Students== | ==Students== | ||
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Auto-login from the app is only supported in sites using Moodle 3.2 onwards. Also, for security reasons, between auto-logins you must wait 6 minutes (this should not be a problem because most of the browsers will keep your Moodle session open). | Auto-login from the app is only supported in sites using Moodle 3.2 onwards. Also, for security reasons, between auto-logins you must wait 6 minutes (this should not be a problem because most of the browsers will keep your Moodle session open). | ||
===I use LineageOS and I'm having problems using the app=== | |||
LineageOS uses a different WebView implementation not compatible vith the app. You need to install "Android System WebView" from Google Play (or via a trusted apk) and enabling it via Settings > Developer options > WebView implementation. | |||
==Teachers== | ==Teachers== | ||
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===My protected Vimeo videos are not playing in the app=== | ===My protected Vimeo videos are not playing in the app=== | ||
Vimeo protected videos should work on Moodle 3.3.4 onwards, please note that you need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). | Vimeo protected videos should work on Moodle 3.3.4 onwards, please note that you need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). If that still doesn't work, make sure your server allows it by using this rule: X-Frame-Options "ALLOW-FROM *" | ||
You may also use Bootstrap responsive classes: https://getbootstrap.com/docs/4.0/utilities/embed/, for example, <div class="embed-responsive"> | You may also use Bootstrap responsive classes: https://getbootstrap.com/docs/4.0/utilities/embed/, for example, <div class="embed-responsive"> | ||
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===ReCaptcha doesn't work on my site=== | ===ReCaptcha doesn't work on my site=== | ||
You need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). | You need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). If that still doesn't work, make sure your server allows it by using this rule: X-Frame-Options "ALLOW-FROM *" | ||
===H5P packages don't work on my site=== | |||
You need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). If that still doesn't work, make sure your server allows it by using this rule: X-Frame-Options "ALLOW-FROM *" | |||
=== I use a Moodle plugin but the app says it is not supported === | === I use a Moodle plugin but the app says it is not supported === | ||
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# SHA-1 https certificates are not supported anymore in Chrome, this means that the Android version of the app won't work for your site. If your site doesn't work in desktop Chrome or Chromium it won't work in the Android app. See https://blog.chromium.org/2014/09/gradually-sunsetting-sha-1.html for more information | # SHA-1 https certificates are not supported anymore in Chrome, this means that the Android version of the app won't work for your site. If your site doesn't work in desktop Chrome or Chromium it won't work in the Android app. See https://blog.chromium.org/2014/09/gradually-sunsetting-sha-1.html for more information | ||
# If you are using IIS check that Anonymous access is not disabled for the /webservice directory. | # If you are using IIS check that Anonymous access is not disabled for the /webservice directory. | ||
# If you are using a web application firewall like StackPath, Barracuda, Cloudflare, Juniper, etc... try to temporary disable it to check if that's the cause. If so, you'll have to whitelist these endpoints: login/token.php, webservice/*, lib/ajax/*, and /tokenpluginfile.php | |||
If you still have a problem, please post in the [https://moodle.org/mod/forum/view.php?id=7798 Moodle for mobile forum]. | If you still have a problem, please post in the [https://moodle.org/mod/forum/view.php?id=7798 Moodle for mobile forum]. | ||
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Please check: | Please check: | ||
# You have followed all the steps listed in [[:dev:Moodle Mobile Developing a plugin tutorial|Moodle Mobile Developing a plugin tutorial]] | # You have followed all the steps listed in [[:dev:Moodle Mobile Developing a plugin tutorial|Moodle Mobile Developing a plugin tutorial]] | ||
# You have enabled the moodle/webservice:createtoken | # You have enabled the [[Capabilities/moodle/webservice:createtoken|moodle/webservice:createtoken]] for the authenticated user | ||
===='No permission to create web service token for the service local_mobile' when attempting to log in as an admin==== | ===='No permission to create web service token for the service local_mobile' when attempting to log in as an admin==== | ||
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# Check whether the issue has already been reported by doing a [https://tracker.moodle.org/issues/?jql=project%20%3D%20MOBILE search] | # Check whether the issue has already been reported by doing a [https://tracker.moodle.org/issues/?jql=project%20%3D%20MOBILE search] | ||
# If not, report the bug by clicking the 'Create Issue' link at the top right of the page, selecting 'Moodle app' as the project | # If not, report the bug by clicking the 'Create Issue' link at the top right of the page, selecting 'Moodle app' as the project | ||
# Add a detailed description, then click the Create button | # Add a detailed description providing as much information as possible (Moodle version, app version, device model and operating system, etc...), then click the Create button | ||
===How can I get the app in my language?=== | ===How can I get the app in my language?=== | ||
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[[Category:FAQ]] | [[Category:FAQ]] | ||
[[de:Moodle | [[de:Moodle Mobile - FAQ]] | ||
[[ca:Moodle Mobile FAQ]] | [[ca:Moodle Mobile FAQ]] | ||
[[es:Moodle | [[es:Moodle app FAQ]] | ||
[[fr:Moodle pour les mobiles]] | [[fr:Moodle pour les mobiles]] | ||
[[ja:モバイルMoodle FAQ]] | [[ja:モバイルMoodle FAQ]] |
Revision as of 17:43, 25 March 2020
New Moodle App Plans (starting 2 April 2020)
Please see the official FAQs in the Moodle Apps portal
Students
How can I get the Moodle app?
The Moodle app is available for free from Google Play and the Apple Store. See Moodle app downloads for links. You can also install the app directly from your mobile device by searching for 'Moodle app' with author/owner 'Moodle Pty Ltd'.
I can't get the app to work. What do I do?
The Moodle app will ONLY work with Moodle sites that have been set up to allow it. Please talk to your Moodle administrator if you have any problems connecting.
What permissions does the app require?
The app requires the following permissions:
- Record audio - for uploading to your Moodle site
- Read and modify the contents of your SD card - for content to be downloaded to your SD Card for offline access.
- Network access - to be able to connect with your Moodle site and check if you are connected, and if not to switch to offline mode.
- Run at startup - to receive local notifications even when the app is running in the background.
- Prevent phone from sleeping - to receive push notifications anytime.
I can't see my course on the app. What do I do?
Check with your course tutor that you are correctly enrolled.
Why can't I upload my assignment on the app?
Check with your Moodle site administrator.
Why can't I sometimes access the app or submit anything to it?
This could be because of interruptions in your internet connection. Wait a while and try again. If you continue to have problems, contact your Moodle site administrator.
Is there a space limit on my files?
Assignments will have a size limit which you can see. For other space limit questions, check with your Moodle site administrator.
Who should I contact for help with the app?
Your Moodle site administrator can assist you in getting the app to work correctly.
When are activities completed offline synchronized?
See Moodle app synchronization.
Why the site is asking for my username and password when an activity is opened in the browser?
Auto-login from the app is only supported in sites using Moodle 3.2 onwards. Also, for security reasons, between auto-logins you must wait 6 minutes (this should not be a problem because most of the browsers will keep your Moodle session open).
I use LineageOS and I'm having problems using the app
LineageOS uses a different WebView implementation not compatible vith the app. You need to install "Android System WebView" from Google Play (or via a trusted apk) and enabling it via Settings > Developer options > WebView implementation.
Teachers
How can I enable videos in my course to be downloaded?
See the section 'Media download for offline usage' in Creating Moodle-app-friendly courses.
Video subtitles are not working
This may happen in old Android versions (Android < 4.4), in modern Android and iOS versions they should work fine.
Which course format is it best to use?
Topics or weekly course format is best suited to mobile devices.
How do I make YouTube links open automatically in the app?
Add YouTube links as a URL resource.
Why can't my students see their courses?
If you or an administrator have correctly enrolled them in a course, they can see it in their mobile app. If they are correctly enrolled but can still not see their course, ask them to check with your Moodle site administrator.
I can't mark assignments in the app
If you are experiencing problems when grading, please review that you are using the correct decimal separators (if the app interface is in English, you must use a period).
What communications tools can I use in the app to engage with my learners?
See Mobile app notifications. Chat, forums and messaging are all supported by the app.
My protected Vimeo videos are not playing in the app
Vimeo protected videos should work on Moodle 3.3.4 onwards, please note that you need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). If that still doesn't work, make sure your server allows it by using this rule: X-Frame-Options "ALLOW-FROM *"
You may also use Bootstrap responsive classes: https://getbootstrap.com/docs/4.0/utilities/embed/, for example,