Difference between revisions of "Moodle app FAQ"

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== How can I use Moodle on mobile devices? ==
 
== How can I use Moodle on mobile devices? ==
  
*The official [https://download.moodle.org/mobile/ Moodle mobile app] allows you to view and participate in courses from your mobile.  
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The official [https://download.moodle.org/mobile/ Moodle mobile app] allows you to view and participate in courses from your mobile.  
* Even without the app, recent versions of Moodle should have mobile-friendly (responsive) themes to improve the user experience when accessing courses on smaller devices.
+
 
 +
Even without the app, recent versions of Moodle should have mobile-friendly (responsive) themes to improve the user experience when accessing courses on smaller devices.
  
 
==I can't get the app to work. Where can I get help?==
 
==I can't get the app to work. Where can I get help?==
;Students and teachers:
+
 
*If you are a student or teacher, first contact the administrator of your organisation's Moodle site.
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If you are a student or teacher, first contact the administrator of your organisation's Moodle site.
;Administrators:
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*If you are the administrator and you have enabled mobile services on your site, then check the following and then post details of your problem in the [https://moodle.org/mod/forum/view.php?id=7798 Moodle for mobile support forum]
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If you are the administrator and you have enabled mobile services on your site, please check:
** If your site uses an SSL certificate, it must be a trusted certificate, not self-signed. (See [https://moodle.org/mod/forum/discuss.php?d=268963#p1172128  this forum thread]for  more information on SSL certificates.)
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** Verify  that Debugging and "Display debug messages" are disabled in your site ( ''Administration / Development / Debugging)''
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# If your site uses an SSL certificate, it must be a trusted certificate, not self-signed
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# [[Debugging]] is disabled (in ''Site administration > Development > Debugging'')
 +
 
 +
If you still have a problem, please post in the [https://moodle.org/mod/forum/view.php?id=7798 Moodle for mobile forum].
  
 
==I think I found a bug with the app. What do I do?==
 
==I think I found a bug with the app. What do I do?==
# Log in to the Moodle Mobile tracker  [https://tracker.moodle.org/browse/MOBILE https://tracker.moodle.org/browse/MOBILE] (you'll need to [http://tracker.moodle.org/secure/Signup%21default.jspa create a tracker account] if you've not done so previously)
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 +
# Log in to the [https://tracker.moodle.org/browse/MOBILE Moodle Mobile tracker] (you'll need to [http://tracker.moodle.org/secure/Signup%21default.jspa create a tracker account] if you've not done so previously)
 
# ''Check whether the issue has already been reported by [https://tracker.moodle.org/issues/?jql=project%20%3D%20MOBILE searching all the issues]''
 
# ''Check whether the issue has already been reported by [https://tracker.moodle.org/issues/?jql=project%20%3D%20MOBILE searching all the issues]''
 
# If not, report the bug by clicking the 'Create Issue' link at the top right of the page, selecting 'Moodle Mobile' as the project
 
# If not, report the bug by clicking the 'Create Issue' link at the top right of the page, selecting 'Moodle Mobile' as the project
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#* App Log (''Settings -> Development -> Show Log'', again you can send yourself this information by email)
 
#* App Log (''Settings -> Development -> Show Log'', again you can send yourself this information by email)
  
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== The Moodle Mobile app says I need 2.4 or higher ==
  
== Moodle Mobile app says I need 2.4 or higher ==
 
 
Check with the administrator of your site that mobile services have been enabled.  
 
Check with the administrator of your site that mobile services have been enabled.  
  
==Administrator FAQ==
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==I can't view the courses tab as an administrator==
 
 
===I can't view the courses tab as an administrator===
 
The Moodle Mobile app is not suited for administrators ad the app displays only the courses you are enrolled in (not the courses you can see by capabilities).Note that the targeted user of the app is mainly a student or teacher.If you want to see the courses as an admin, you must be enrolled in the courses. You can use a non visible role or something similar.
 
  
=== I got the "we lost connection; you need to reconnect. Your token is now invalid." on my custom version of Moodle Mobile ===
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The Moodle Mobile app only displays courses you are enrolled in. If you want to see courses as an admin, you need to enrol in them.
  
Please, verify that you have followed all the steps here: https://docs.moodle.org/dev/Moodle_Mobile_Developing_a_plugin_tutorial#Set_up_your_Moodle_installation
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== I got the "we lost connection; you need to reconnect. Your token is now invalid." on my custom version of Moodle Mobile ==
  
And also that you have enabled the moodle/webservice:createtoken capability for the Authenticated User Role at System Context
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Please check:
 +
# You have followed all the steps listed in [[:dev:Moodle Mobile Developing a plugin tutorial|Moodle Mobile Developing a plugin tutorial]]
 +
# You have enabled the moodle/webservice:createtoken capability for the authenticated user
  
=== I got the error "Automatically token generation is not available to site administrators" ===
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== I got the error "Automatically token generation is not available to site administrators" ==
  
This can be easily solved, administrators must create a token manually in Moodle (Plugins > Web Services > Manage tokens) for the local_mobile service.
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You need to manually create a token in ''Site administration > Plugins > Web Services > Manage tokens'' for the Moodle Mobile web service.
  
== I get the following error "Invalid response value detected" when accessing the site ==
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== I get the error "Invalid response value detected" when accessing the site ==
  
Sometimes it happens the user quota global setting is not an integer, when it should be, see https://moodle.org/mod/forum/discuss.php?d=320873 for more information
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The user quota global setting should be an integer. For more details, see the discussion [https://moodle.org/mod/forum/discuss.php?d=320873 How to enable Moodle Mobile App for all accounts].
  
 
==See also==
 
==See also==
  
 
* [http://moodle.org/mod/forum/view.php?id=7798 Moodle for mobile forum]
 
* [http://moodle.org/mod/forum/view.php?id=7798 Moodle for mobile forum]
* Tracker area [http://tracker.moodle.org/browse/MOBILE Moodle for Mobiles]
 
* An open course, about "[http://tempus-efa.proj.ac.il/moodle/course/view.php?id=102 Teaching using Mobile - Best practices]"
 
  
 
[[Category:FAQ]]
 
[[Category:FAQ]]

Revision as of 10:22, 13 November 2015

How can I use Moodle on mobile devices?

The official Moodle mobile app allows you to view and participate in courses from your mobile.

Even without the app, recent versions of Moodle should have mobile-friendly (responsive) themes to improve the user experience when accessing courses on smaller devices.

I can't get the app to work. Where can I get help?

If you are a student or teacher, first contact the administrator of your organisation's Moodle site.

If you are the administrator and you have enabled mobile services on your site, please check:

  1. If your site uses an SSL certificate, it must be a trusted certificate, not self-signed
  2. Debugging is disabled (in Site administration > Development > Debugging)

If you still have a problem, please post in the Moodle for mobile forum.

I think I found a bug with the app. What do I do?

  1. Log in to the Moodle Mobile tracker (you'll need to create a tracker account if you've not done so previously)
  2. Check whether the issue has already been reported by searching all the issues
  3. If not, report the bug by clicking the 'Create Issue' link at the top right of the page, selecting 'Moodle Mobile' as the project
  4. Add a detailed description then click the Create button
  5. Attach the following files to the issue by selecting 'Attach Files' in the 'More actions' dropdown menu:
    • 'Device information' - this can be found in the app (Settings -> Development -> Device info, you can send yourself this information by email using the e-mail button at the bottom)
    • App Log (Settings -> Development -> Show Log, again you can send yourself this information by email)

The Moodle Mobile app says I need 2.4 or higher

Check with the administrator of your site that mobile services have been enabled.

I can't view the courses tab as an administrator

The Moodle Mobile app only displays courses you are enrolled in. If you want to see courses as an admin, you need to enrol in them.

I got the "we lost connection; you need to reconnect. Your token is now invalid." on my custom version of Moodle Mobile

Please check:

  1. You have followed all the steps listed in Moodle Mobile Developing a plugin tutorial
  2. You have enabled the moodle/webservice:createtoken capability for the authenticated user

I got the error "Automatically token generation is not available to site administrators"

You need to manually create a token in Site administration > Plugins > Web Services > Manage tokens for the Moodle Mobile web service.

I get the error "Invalid response value detected" when accessing the site

The user quota global setting should be an integer. For more details, see the discussion How to enable Moodle Mobile App for all accounts.

See also