Difference between revisions of "Moodle app FAQ"

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#* App Log (''Settings -> Development -> Show Log'', again you can send yourself this information by email)
 
#* App Log (''Settings -> Development -> Show Log'', again you can send yourself this information by email)
  
==How do I get the official Mobile app to work for my Moodle site?==
 
 
Firstly, your Moodle site must be using Moodle 2.4 or later.
 
 
Secondly mobile web services must be enabled. See [[Enable mobile web services]] for details.
 
 
==Where can I select a theme for mobile devices?==
 
 
In ''Site administration > Appearance > Themes > Theme selector''.
 
 
New in Moodle 2.2 onwards is the MyMobile theme especially designed for mobile devices.
 
 
== I can't access my Moodle site using the app ==
 
 
Notice that by default Mobile access is disabled in Moodle. The administrator of your Moodle site (which must be version 2.4 or later) must enable mobile access.
 
 
Authentication methods like Shibboleth, CAS or LDAP/SSO are supported only using a Moodle add-one (See [[Moodle Mobile additional features]])
 
 
You should verify also that Debugging and "Display debug messages" are disabled in your site (go to Administration / Development / Debugging for checking that options)
 
 
If your site uses a SSL certificate it must be a trusted certificate. For security reasons the app doesn't work with self-signed certificates. There are some certificates entities that provides certificates not trusted by the Android browser (but trusted in desktop browsers) like GoDaddy and TERENA SSL CA. Here you can find a workaround/solution: https://moodle.org/mod/forum/discuss.php?d=268963#p1172128
 
  
 
== Moodle Mobile app says I need 2.4 or higher ==
 
== Moodle Mobile app says I need 2.4 or higher ==
 +
Check with the administrator of your site that mobile services have been enabled.
  
The administrator of your Moodle site (which must be version 2.4 or later) must enable mobile access as follows:
+
==Administrator FAQ==
  
In Site administration > Plugins > Web services > Mobile tick the 'Enable web services for mobile devices' checkbox, then click the button to save changes.
+
===I can't view the courses tab as an administrator===
 
 
Some Moodle sites uses special authentication methods like Shibboleth, CAS or LDAP/SSO that currently are not supported. See https://tracker.moodle.org/browse/MOBILE-113 for more information.
 
 
 
==I can't view the courses tab as an administrator==
 
 
Moodle Mobile app is not suited for administrators ad the app displays only the courses you are enrolled in (not the courses you can see by capabilities).Note that the targeted user of the app is mainly a student or teacher.If you want to see the courses as an admin, you must be enrolled in the courses. You can use a non visible role or something similar.
 
Moodle Mobile app is not suited for administrators ad the app displays only the courses you are enrolled in (not the courses you can see by capabilities).Note that the targeted user of the app is mainly a student or teacher.If you want to see the courses as an admin, you must be enrolled in the courses. You can use a non visible role or something similar.
  
== What happened to the Mobile app remote translation feature? ==
 
 
Remote translation is not available any more; this feature was removed because due to core changes in Moodle it never worked as expected.
 
 
Language packs comes now with the app bundle. If you want to contribute a translation of the app you can do so on the [http://lang.moodle.org Moodle translation site]. The component name is local_moodlemobileapp. See the forum discussion [https://moodle.org/mod/forum/discuss.php?d=252704 Moodle Mobile translation to other languages] for more details.
 
  
== I got the "we lost connection, you need to reconnect. Your token is now invalid." on my custom version of Moodle Mobile ==
+
=== I got the "we lost connection; you need to reconnect. Your token is now invalid." on my custom version of Moodle Mobile ===
  
 
Please, verify that you have followed all the steps here: https://docs.moodle.org/dev/Moodle_Mobile_Developing_a_plugin_tutorial#Set_up_your_Moodle_installation
 
Please, verify that you have followed all the steps here: https://docs.moodle.org/dev/Moodle_Mobile_Developing_a_plugin_tutorial#Set_up_your_Moodle_installation
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And also that you have enabled the moodle/webservice:createtoken capability for the Authenticated User Role at System Context
 
And also that you have enabled the moodle/webservice:createtoken capability for the Authenticated User Role at System Context
  
== I got the error "Automatically token generation is not available to site administrators" ==
+
=== I got the error "Automatically token generation is not available to site administrators" ===
  
 
This can be easily solved, administrators must create a token manually in Moodle (Plugins > Web Services > Manage tokens) for the local_mobile service.
 
This can be easily solved, administrators must create a token manually in Moodle (Plugins > Web Services > Manage tokens) for the local_mobile service.
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* [http://moodle.org/mod/forum/view.php?id=7798 Moodle for mobile forum]
 
* [http://moodle.org/mod/forum/view.php?id=7798 Moodle for mobile forum]
 
* Tracker area [http://tracker.moodle.org/browse/MOBILE Moodle for Mobiles]
 
* Tracker area [http://tracker.moodle.org/browse/MOBILE Moodle for Mobiles]
* Using Moodle [http://moodle.org/mod/forum/discuss.php?d=162872 Proposal for Supporting Mobile Themes and Browser Detection] forum discussion
 
 
* An open course, about "[http://tempus-efa.proj.ac.il/moodle/course/view.php?id=102 Teaching using Mobile - Best practices]"
 
* An open course, about "[http://tempus-efa.proj.ac.il/moodle/course/view.php?id=102 Teaching using Mobile - Best practices]"
* [http://www.moodlenews.com/mobile/ Moodle News - Mobile] - a breakdown of the mobile projects and products available
 
  
 
[[Category:FAQ]]
 
[[Category:FAQ]]

Revision as of 10:28, 12 November 2015

How can I use Moodle on mobile devices?

  • The official Moodle mobile app allows you to view and participate in courses from your mobile.
  • Even without the app, recent versions of Moodle should have mobile-friendly (responsive) themes to improve the user experience when accessing courses on smaller devices.

I can't get the app to work. Where can I get help?

Students and teachers
  • If you are a student or teacher, first contact the administrator of your organisation's Moodle site.
Administrators
  • If you are the administrator and you have enabled mobile services on your site, then check the following and then post details of your problem in the Moodle for mobile support forum
    • If your site uses an SSL certificate, it must be a trusted certificate. (See for information on SSL certificates
    • Verify that Debugging and "Display debug messages" are disabled in your site ( Administration / Development / Debugging)

I think I have found a bug with the app. What do I do?

  1. Log in to the Moodle Mobile tracker https://tracker.moodle.org/browse/MOBILE (you'll need to create a tracker account if you've not done so previously)
  2. Check whether the issue has already been reported by searching all the issues
  3. If not, report the bug by clicking the 'Create Issue' link at the top right of the page, selecting 'Moodle Mobile' as the project
  4. Add a detailed description then click the Create button
  5. Attach the following files to the issue by selecting 'Attach Files' in the 'More actions' dropdown menu:
    • 'Device information' - this can be found in the app (Settings -> Development -> Device info, you can send yourself this information by email using the e-mail button at the bottom)
    • App Log (Settings -> Development -> Show Log, again you can send yourself this information by email)


Moodle Mobile app says I need 2.4 or higher

Check with the administrator of your site that mobile services have been enabled.

Administrator FAQ

I can't view the courses tab as an administrator

Moodle Mobile app is not suited for administrators ad the app displays only the courses you are enrolled in (not the courses you can see by capabilities).Note that the targeted user of the app is mainly a student or teacher.If you want to see the courses as an admin, you must be enrolled in the courses. You can use a non visible role or something similar.


I got the "we lost connection; you need to reconnect. Your token is now invalid." on my custom version of Moodle Mobile

Please, verify that you have followed all the steps here: https://docs.moodle.org/dev/Moodle_Mobile_Developing_a_plugin_tutorial#Set_up_your_Moodle_installation

And also that you have enabled the moodle/webservice:createtoken capability for the Authenticated User Role at System Context

I got the error "Automatically token generation is not available to site administrators"

This can be easily solved, administrators must create a token manually in Moodle (Plugins > Web Services > Manage tokens) for the local_mobile service.

I get the following error "Invalid response value detected" when accessing the site

Sometimes it happens the user quota global setting is not an integer, when it should be, see https://moodle.org/mod/forum/discuss.php?d=320873 for more information

See also