View source for Can not log in

If you are having problems logging into a Moodle site then you should check a couple of things.

==Correct username and password==
Have you typed the Username and Password in correctly, exactly as it was given to you?
:Example: your name is Chris Smith'''e''', but the username you were given is
::csmith  
::chris.smith

:Example: your name is Chris O'Brien, but the username you were given is
::cobrien

*Solutions: Look closely. Or ask your teacher or site administrator to change your user name.  Or ask them to login using the name and password you were given.  

==Case sensitive==
Remember that the username and password can be case sensitive.
:Moodle is different than 
::'''m'''oodle  
::m'''OO'''dlE

==Alpha or numeric==
Remember to look closely at what you were given.   
:moodle is different than
::mood'''1'''e (number one instead of L)
::m'''00'''dle  (number zero instead of O )

Solutions: use a view zoom feature to increase the size of the fonts so the difference between a O and 0 or l and 1 can be seen. 


==Caps lock key on==
Is the Caps-Lock key on your keyboard ON? You could be typing CHRIS instead of chris.

*Solution: check the caps-lock light on your keyboard. 

==Cookies==
Cookies must be turned on in your browser. 

*Solution: this setting sometimes can be found in your browser menu bar under tools>options>privacy.

==Correct Moodle==
Are you on the right Moodle?  Many Moodle login screens look the same. 

*Solution: look at the URL address bar in your browser.   
:<nowiki>http://localhost </nowiki>  is different than
:<nowiki>http://ProductionMoodle.org</nowiki> 

==Do you have an user name==
Has someone with authority issued you a Username and Password?

*Solution: Try lost password link or contact your teacher or site administrator.

==Lost password link==
You may be able to follow the 'lost password' link in the log on block of the 'send me details via email' button.

==Be kind==
Sometimes mistakes happen. Tell your site administrator you went over this checklist and you could not login.  

==See also==
*[[Administration_FAQ#I_have_forgotten_the_admin_password | Administration FAQ - Forgotten the admin password]]


[[Category:Teacher]]
[[Category:Student]]
[[Category:Administrator]]

[[ja:ログインできません]]
[[de:Probleme beim Anmelden]]
[[es:No puedo ingresar]]
[[fr:Impossible de me connecter]]