Moodle app FAQ - Revision history

Jleyva: /* I think I found a bug with the app. Where can I report it? */

2019-05-02T07:47:40Z

I think I found a bug with the app. Where can I report it?

← Older revision		Revision as of 07:47, 2 May 2019
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	# Check whether the issue has already been reported by doing a [https://tracker.moodle.org/issues/?jql=project%20%3D%20MOBILE search]		# Check whether the issue has already been reported by doing a [https://tracker.moodle.org/issues/?jql=project%20%3D%20MOBILE search]
	# If not, report the bug by clicking the 'Create Issue' link at the top right of the page, selecting 'Moodle app' as the project		# If not, report the bug by clicking the 'Create Issue' link at the top right of the page, selecting 'Moodle app' as the project
	# Add a detailed description, then click the Create button		# Add a detailed description providing as much information as possible (Moodle version, app version, device model and operating system, etc...), then click the Create button
	~~# Attach the following files to the issue by selecting 'Attach Files' in the 'More actions' dropdown menu:~~
	~~#* 'Device information' - this can be found in the app (''Settings -> Development -> Device info'', you can send yourself this information by email using the email button at the bottom)~~
	~~#* App Log (''Settings -> Development -> Show Log'', again you can send yourself this information by email)~~

	===How can I get the app in my language?===		===How can I get the app in my language?===

Giuliettahara: /* 'We lost connection; you need to reconnect. Your token is now invalid.' on my custom version of the Moodle app */

2019-04-30T18:39:33Z

'We lost connection; you need to reconnect. Your token is now invalid.' on my custom version of the Moodle app

← Older revision		Revision as of 18:39, 30 April 2019
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	Please check:		Please check:
	# You have followed all the steps listed in [[:dev:Moodle Mobile Developing a plugin tutorial\|Moodle Mobile Developing a plugin tutorial]]		# You have followed all the steps listed in [[:dev:Moodle Mobile Developing a plugin tutorial\|Moodle Mobile Developing a plugin tutorial]]
	# You have enabled the moodle/webservice:createtoken capability for the authenticated user		# You have enabled the [[Capabilities/moodle/webservice:createtoken\|moodle/webservice:createtoken]] capability for the authenticated user

	===='No permission to create web service token for the service local_mobile' when attempting to log in as an admin====		===='No permission to create web service token for the service local_mobile' when attempting to log in as an admin====

Ghillenb: /* Any further questions? */

2019-03-29T13:53:06Z

Any further questions?

← Older revision		Revision as of 13:53, 29 March 2019
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	[[Category:FAQ]]		[[Category:FAQ]]

	[[de:Moodle ~~App~~ - FAQ]]		[[de:Moodle Mobile - FAQ]]
	[[ca:Moodle Mobile FAQ]]		[[ca:Moodle Mobile FAQ]]
	[[es:Moodle Mobile FAQ]]		[[es:Moodle Mobile FAQ]]
	[[fr:Moodle pour les mobiles]]		[[fr:Moodle pour les mobiles]]
	[[ja:モバイルMoodle FAQ]]		[[ja:モバイルMoodle FAQ]]

Ghillenb: /* Any further questions? */

2019-03-29T13:52:22Z

Any further questions?

← Older revision		Revision as of 13:52, 29 March 2019
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	[[Category:FAQ]]		[[Category:FAQ]]

	[[de:Moodle App FAQ]]		[[de:Moodle App - FAQ]]
	[[ca:Moodle Mobile FAQ]]		[[ca:Moodle Mobile FAQ]]
	[[es:Moodle Mobile FAQ]]		[[es:Moodle Mobile FAQ]]
	[[fr:Moodle pour les mobiles]]		[[fr:Moodle pour les mobiles]]
	[[ja:モバイルMoodle FAQ]]		[[ja:モバイルMoodle FAQ]]

Ghillenb: /* Any further questions? */

2019-03-29T13:52:04Z

Any further questions?

← Older revision		Revision as of 13:52, 29 March 2019
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	[[Category:FAQ]]		[[Category:FAQ]]

	[[de:Moodle ~~Mobile~~ FAQ]]		[[de:Moodle App FAQ]]
	[[ca:Moodle Mobile FAQ]]		[[ca:Moodle Mobile FAQ]]
	[[es:Moodle Mobile FAQ]]		[[es:Moodle Mobile FAQ]]
	[[fr:Moodle pour les mobiles]]		[[fr:Moodle pour les mobiles]]
	[[ja:モバイルMoodle FAQ]]		[[ja:モバイルMoodle FAQ]]

Dpalou: /* My Moodle site uses a SSO auth method (Shibboleth, CAS, Google OAuth, etc) and the app is not working */

2019-02-18T07:20:20Z

My Moodle site uses a SSO auth method (Shibboleth, CAS, Google OAuth, etc) and the app is not working

← Older revision		Revision as of 07:20, 18 February 2019
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	If configured the app is still not connecting: If your site uses an SSL certificate, it must be a trusted certificate, not self-signed. Please use this tool or a similar one to check that your certificate is fine: [https://www.geocerts.com/ssl_checker SSL Checker]. All the checks must be OK, including the "Certificate Chain Complete".		If configured the app is still not connecting: If your site uses an SSL certificate, it must be a trusted certificate, not self-signed. Please use this tool or a similar one to check that your certificate is fine: [https://www.geocerts.com/ssl_checker SSL Checker]. All the checks must be OK, including the "Certificate Chain Complete".

			If your SSO method is unable to authenticate when using an "embedded browser" (it gives an authentication error), please check if it works with a "browser window". If it does work with the browser window then it means your SSO is performing an HTTP redirect, and these kind of redirects aren't supported by the app (the request is redirected by the browser not passing the POST parameters). Unfortunately, this is something we cannot control in the Mobile app (it can't be handled via JavaScript). For further information, see http://stackoverflow.com/questions/228225/prevent-redirection-of-xmlhttprequest and http://stackoverflow.com/questions/4168784/ajax-redirection-handling

			There are only 2 possible solutions: set the authentication via a "browser window" instead of an embedded one (please notice this won't work in the Linux desktop app), or remove the redirect from the SSO auth method.

	===SSO is not working with my custom auth plugin===		===SSO is not working with my custom auth plugin===

Jleyva: /* Teachers */

2019-01-11T10:47:53Z

Teachers

← Older revision		Revision as of 10:47, 11 January 2019
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	The app doesn't yet support MathJax (see MOBILE-1611). Instead, the [[TeX notation filter]] should be enabled.		The app doesn't yet support MathJax (see MOBILE-1611). Instead, the [[TeX notation filter]] should be enabled.

			=== How can I disable text selection / copy in the app? ===

			You can create a remote theme and add some custom CSS rules to disable it, see https://docs.moodle.org/dev/Moodle_Mobile_Themes

	==Administrators==		==Administrators==

Jleyva: /* Administrators */

2019-01-11T10:31:48Z

Administrators

← Older revision		Revision as of 10:31, 11 January 2019
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	==Administrators==		==Administrators==

			=== How can I debug errors in the app? ===

			Go to the More tab and then to Settings > General. Enable "Display debug messages". This will show an explanatory message when an error occurs, alternatively, you can do a full debugging via: https://docs.moodle.org/dev/Moodle_Mobile_debugging_WS_requests

	=== I can connect with my iPhone but not with my Android phone ===		=== I can connect with my iPhone but not with my Android phone ===

Jleyva: /* Teachers */

2019-01-11T10:29:29Z

Teachers

← Older revision		Revision as of 10:29, 11 January 2019
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	If you or an administrator have correctly enrolled them in a course, they can see it in their mobile app. If they are correctly enrolled but can still not see their course, ask them to check with your Moodle site administrator.		If you or an administrator have correctly enrolled them in a course, they can see it in their mobile app. If they are correctly enrolled but can still not see their course, ask them to check with your Moodle site administrator.

	=== I can't mark assignments in the app?===		=== I can't mark assignments in the app===
	~~Grading assignments~~ is ~~on the [https://docs.moodle.org/dev/Moodle_Mobile_Roadmap roadmap] and will be available shortly~~.		If you are experiencing problems when grading, please review that you are using the correct decimal separators (if the app interface is in English, you must use a period).

	===What communications tools can I use in the app to engage with my learners?===		===What communications tools can I use in the app to engage with my learners?===

Jleyva: /* My protected Vimeo videos are not playing in the app */

2019-01-11T10:11:17Z

My protected Vimeo videos are not playing in the app

← Older revision		Revision as of 10:11, 11 January 2019
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	Vimeo protected videos should work on Moodle 3.3.4 onwards, please note that you need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting).		Vimeo protected videos should work on Moodle 3.3.4 onwards, please note that you need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting).

			You may also use Bootstrap responsive classes: https://getbootstrap.com/docs/4.0/utilities/embed/, for example, <div class="embed-responsive">

	For older versions, see this forum discussion with a workaround: https://moodle.org/mod/forum/discuss.php?d=327342		For older versions, see this forum discussion with a workaround: https://moodle.org/mod/forum/discuss.php?d=327342