Installation FAQ

Revision as of 19:24, 2 July 2005 by Przemyslaw Stencel (talk | contribs) (Any text I add with an apostrophe (') or a quote (") causes errors or comes up with a slash added)

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Note: You are currently viewing documentation for Moodle 3.2. Up-to-date documentation for the latest stable version of Moodle is probably available here: Installation FAQ.

This page contains answers to some of the most frequently asked questions by people installing Moodle. If you have followed the installation instructions but you still have a problem, then this page is probably the best place to be.

If you don't find your answer here try the Using Moodle course on moodle.org. Start by searching the forums using a few keywords, in case your problem has already been discussed. If you don't find anything, then try posting your question into the appropriate forum - somebody will usually be able to help you.

If you have tried a number of solutions without resolving an issue, and you are running behind a firewall, it may be advisable to try re-configuring your firewall to ensure that it is not blocking a required function or necessary communication. Firewalls very rarely cause problems with Moodle but are occasionally responsible for reduced functionality due to a mis-configuration in the firewall settings.

Use this list to jump to the appropriate answer below:

Whenever I try to access or view a file that I uploaded, I get an error "File not Found"

For example: Not Found: The requested URL /moodle/file.php/2/myfile.jpg was not found on this server.

Your web server needs to be configured to allow the part of the URL after a script name to be passed directly to the script. This is usually enabled in Apache 1, but is usually disabled by default in Apache 2. To turn it on, add this line to your httpd.conf, or to a .htaccess file in your local directory (see the Install documentation for more details):

AcceptPathInfo on

Note, this will ONLY work for Apache versions 2.x.

If you are not using Apache 2 and you still have this problem (unlikely) then you can switch Moodle to use an alternative method. The disadvantages are a slight loss of performance for your users and you won't be able to use relative links within HTML resources.

To use this alternative method: login as Admin, go into the "Configure Variables" page and change the setting for "slasharguments". You should now be able to access your uploaded files.

PHP - is it installed and what version do I have?

Make a new file on your web site called info.php, containing the following text, and call it from your browser:

<?PHP phpinfo() ?>

If nothing happens then you don't have PHP installed. See the installation docs for some information about where to download it for your computer.

Why are all my pages blank?

Check the dirroot variable in config.php. You must use complete, absolute pathnames, eg:

$CFG->dirroot = "d:\inetpub\sites\www.yoursite.com\web\moodle";

Redhat Linux platform please see: Redhat Linux

My pages show fatal errors such as : call to undefined function: get_string()

If you see errors like:

Parse error: parse error, unexpected T_VARIABLE in c:\program files\easyphp\www\moodle\config.php on line 94
Fatal error: Call to undefined function: get_string() in c:\program files\easyphp\www\moodle\mod\resource\lib.php on line 11

then it's likely you have left out a semi-colon or ending quote from a line in config.php (previous to line 94).

Another reason could be that you have opened config.php in a program like Word to edit it, and saved it as a HTML web page, instead of a proper text file.

Why do I keep getting error messages about "headers already sent"?

If you see errors like this:

Warning: Cannot add header information - headers already sent by (output started at /webs/moodle/config.php:87) in /webs/moodle/lib/moodlelib.php on line 1322
Warning: Cannot add header information - headers already sent by (output started at /webs/moodle/config.php:87) in /webs/moodle/lib/moodlelib.php on line 1323
Warning: Cannot add header information - headers already sent by (output started at /webs/moodle/config.php:87) in /webs/moodle/login/index.php on line 54

you have blank lines or spaces after the final ?> in your config.php file. Sometimes text editors add these - for example Notepad on Windows - so you may have to try a different text editor to remove these spaces or blank lines completely.

I keep getting this error: Failed opening required '/web/moodle/lib/setup.php'

In your config.php, the setting that you use for the dirroot variable must be the complete path from the root of your server's hard drive.

Sometimes people only use the path from their home directory, or relative to the root of the web server directory.

Any text I add with an apostrophe (') or a quote (") causes errors or comes up with a slash added

Problems caused by apostrophes are caused by incorrect "magic quotes" settings. Moodle requires the following settings (which are usually the default):

magic_quotes_gpc = On
magic_quotes_runtime = Off

See the section on webserver configuration in the Installation docs for more details.

I keep getting error messages about session_start

When I go to the admin page, I get told to make dirroot blank!

I login but the login link doesn't change. I am logged in and can navigate freely.

When trying to add a resource I receive error messages.

During the initial setting-up process, I never get asked to create an admin account!

I can't log in - I just stay stuck on the login screen.

How do I backup my whole Moodle site?

Why doesn't my Moodle site display the time & date correctly?

Email copies are not being sent from my forums