Difference between revisions of "Can not log in"

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Note: You are currently viewing documentation for Moodle 3.2. Up-to-date documentation for the latest stable version of Moodle is probably available here: Can not log in.

(Reformat added words about case sensitive & link)
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If you are having problems logging into you moodle installation then you should check a couple of things.<br>
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If you are having problems logging into a Moodle site then you should check a couple of things.
  
1. Have you typed the Username and Password in verbatim? Case does matter in some systems.<br>
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*Have you typed the Username and Password in correctly, exactly as it was given to you?
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**Example: your name is Chris Smithe, but the username you were given is
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***csmith, not
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***csmithe
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*Is the Caps-Lock key on your keyboard ON?
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*Remember username and password are case sensitive.
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**Moodle is different than
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**moodle or
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**mOOdlE.
  
2. Is the Caps-Lock key on your keyboard ON? <br>
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*Has someone with authority issued you a Username and Password?
  
3. Has your Technical Support department issued you a Username and Password?<br>
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*Are cookies turned on in your browser?
 
 
4. Are cookies turned on in your browser?
 
 
 
If you are still having problems you may be able to follow the 'lost password' link in the log on block of the 'send me details via email' button if you are at the login page.
 
  
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*If you are still having problems you may be able to follow the 'lost password' link in the log on block of the 'send me details via email' button if you are at the login page.
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==See also==
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[[Log in]]
 
[[ru:Проблемы с авторизацией]]
 
[[ru:Проблемы с авторизацией]]
 
[[Category:Teacher]]
 
[[Category:Teacher]]
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[[Category:Student]]

Revision as of 20:46, 5 October 2006

If you are having problems logging into a Moodle site then you should check a couple of things.

  • Have you typed the Username and Password in correctly, exactly as it was given to you?
    • Example: your name is Chris Smithe, but the username you were given is
      • csmith, not
      • csmithe
  • Is the Caps-Lock key on your keyboard ON?
  • Remember username and password are case sensitive.
    • Moodle is different than
    • moodle or
    • mOOdlE.
  • Has someone with authority issued you a Username and Password?
  • Are cookies turned on in your browser?
  • If you are still having problems you may be able to follow the 'lost password' link in the log on block of the 'send me details via email' button if you are at the login page.

See also

Log in