Moodle app FAQ: Difference between revisions
Juan Leyva (talk | contribs) |
Daniel Palou (talk | contribs) |
||
(5 intermediate revisions by 2 users not shown) | |||
Line 82: | Line 82: | ||
===My protected Vimeo videos are not playing in the app=== | ===My protected Vimeo videos are not playing in the app=== | ||
Vimeo protected videos should work on Moodle 3.3.4 onwards, please note that you need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). If that still doesn't work, make sure your server allows it by using this rule: X-Frame-Options " | Vimeo protected videos should work on Moodle 3.3.4 onwards, please note that you need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). If that still doesn't work, make sure your server allows it by using this rule: X-Frame-Options "ALLOWALL" | ||
You may also use Bootstrap responsive classes: https://getbootstrap.com/docs/4.0/utilities/embed/, for example, <div class="embed-responsive"> | You may also use Bootstrap responsive classes: https://getbootstrap.com/docs/4.0/utilities/embed/, for example, <div class="embed-responsive"> | ||
Line 90: | Line 90: | ||
===ReCaptcha doesn't work on my site=== | ===ReCaptcha doesn't work on my site=== | ||
You need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). If that still doesn't work, make sure your server allows it by using this rule: X-Frame-Options " | You need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). If that still doesn't work, make sure your server allows it by using this rule: X-Frame-Options "ALLOWALL" | ||
===H5P packages don't work on my site=== | ===H5P packages don't work on my site=== | ||
You need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). If that still doesn't work, make sure your server allows it by using this rule: X-Frame-Options " | You need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). If that still doesn't work, make sure your server allows it by using this rule: X-Frame-Options "ALLOWALL" | ||
=== I use a Moodle plugin but the app says it is not supported === | === I use a Moodle plugin but the app says it is not supported === | ||
Line 115: | Line 115: | ||
You can create a remote theme and add some custom CSS rules to disable it, see https://docs.moodle.org/dev/Moodle_Mobile_Themes | You can create a remote theme and add some custom CSS rules to disable it, see https://docs.moodle.org/dev/Moodle_Mobile_Themes | ||
=== My images, videos or audios stop working after the first time === | |||
Please make sure the URL you're using on the media file doesn't have any redirect (e.g. http to https), always try to use the final URL. There's a bug in the library we use to download those files, it doesn't work when downloading files with redirects. We have plans to remove that library from the app, but since then please always try to use URLs without redirects. | |||
==Administrators== | ==Administrators== | ||
Line 129: | Line 133: | ||
This usually happens when the site is using https and the certificate is not correctly configured or it is using an old protocol, please use these pages to check this certificate: https://www.geocerts.com/ssl_checker and https://www.ssllabs.com/ssltest/analyze.html | This usually happens when the site is using https and the certificate is not correctly configured or it is using an old protocol, please use these pages to check this certificate: https://www.geocerts.com/ssl_checker and https://www.ssllabs.com/ssltest/analyze.html | ||
=== I can connect with my Android but not with my iPhone (or iOS device) === | |||
This is usually a server configuration problem caused by this bug: "access-control-allow-origin cannot contain more than one origin" | |||
iOS-based apps do not allow the following header to contain more than one item "Access-Control-Allow-Origin", for example, a header like this: Access-Control-Allow-Origin: *, https://mydomain.com will cause problems | |||
This HTTP header is not valid, according to the specification you can only specify a domain or a "*", this is failing only in iOS (probably because the native Safari implementation is more restrictive): | |||
https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Access-Control-Allow-Origin | |||
Please, review if you have a Proxy/Firewall/Web Server adding automatically values to that HTTP header. Once this server misconfiguration issue is solved, you will be able to access to your site using the app in iOS | |||
===I can't get the app to work. What can I do?=== | ===I can't get the app to work. What can I do?=== | ||
Line 180: | Line 195: | ||
Please check [[Mobile app notifications#Troubleshooting]] | Please check [[Mobile app notifications#Troubleshooting]] | ||
=== I configured 'QR code access' to automatic login, but the app still asks for credentials === | |||
Automatic authentication only works for Pro and Premium sites. You can see the app plans [https://moodle.com/app/ in this site]. | |||
I you're getting an error saying that the device you're using to connect isn't in the same network as the device that displays the QR code but both devices are connected to the same network, please check the section: [[#ipmismatch:_.27Client_IP_address_mismatch.27|ipmissmatch: 'Client IP address mismatch']]. | |||
=== Some users are asked to reauthenticate too often when they browse the site === | |||
This can happen if the app is sending too many variables to a WebService, e.g. because a course has a large number of sections and/or activities. This error will be fixed in the 3.9.3 version of the app, but you can increase the value of ''max_input_vars'' in ''php.ini'' to fix it in your server. | |||
===Error messages=== | ===Error messages=== |
Latest revision as of 08:56, 24 March 2021
New Moodle App Plans (starting 2 April 2020)
Please see the official FAQs in the Moodle Apps portal
Students
How can I get the Moodle app?
The Moodle app is available for free from Google Play and the Apple Store. See Moodle app downloads for links. You can also install the app directly from your mobile device by searching for 'Moodle app' with author/owner 'Moodle Pty Ltd'.
I can't get the app to work. What do I do?
The Moodle app will ONLY work with Moodle sites that have been set up to allow it. Please talk to your Moodle administrator if you have any problems connecting.
What permissions does the app require?
The app requires the following permissions:
- Record audio - for uploading to your Moodle site
- Read and modify the contents of your SD card - for content to be downloaded to your SD Card for offline access.
- Network access - to be able to connect with your Moodle site and check if you are connected, and if not to switch to offline mode.
- Run at startup - to receive local notifications even when the app is running in the background.
- Prevent phone from sleeping - to receive push notifications anytime.
I can't see my course on the app. What do I do?
Check with your course tutor that you are correctly enrolled.
Why can't I upload my assignment on the app?
Check with your Moodle site administrator.
Why can't I sometimes access the app or submit anything to it?
This could be because of interruptions in your internet connection. Wait a while and try again. If you continue to have problems, contact your Moodle site administrator.
Is there a space limit on my files?
Assignments will have a size limit which you can see. For other space limit questions, check with your Moodle site administrator.
Who should I contact for help with the app?
Your Moodle site administrator can assist you in getting the app to work correctly.
When are activities completed offline synchronized?
See Moodle app synchronization.
Why the site is asking for my username and password when an activity is opened in the browser?
Auto-login from the app is only supported in sites using Moodle 3.2 onwards. Also, for security reasons, between auto-logins you must wait 6 minutes (this should not be a problem because most of the browsers will keep your Moodle session open).
I use LineageOS and I'm having problems using the app
LineageOS uses a different WebView implementation not compatible vith the app. You need to install "Android System WebView" from Google Play (or via a trusted apk) and enabling it via Settings > Developer options > WebView implementation.
Teachers
How can I enable videos in my course to be downloaded?
See the section 'Media download for offline usage' in Creating Moodle-app-friendly courses.
Video subtitles are not working
This may happen in old Android versions (Android < 4.4), in modern Android and iOS versions they should work fine.
Which course format is it best to use?
Topics or weekly course format is best suited to mobile devices.
How do I make YouTube links open automatically in the app?
Add YouTube links as a URL resource.
Why can't my students see their courses?
If you or an administrator have correctly enrolled them in a course, they can see it in their mobile app. If they are correctly enrolled but can still not see their course, ask them to check with your Moodle site administrator.
I can't mark assignments in the app
If you are experiencing problems when grading, please review that you are using the correct decimal separators (if the app interface is in English, you must use a period).
What communications tools can I use in the app to engage with my learners?
See Mobile app notifications. Chat, forums and messaging are all supported by the app.
My protected Vimeo videos are not playing in the app
Vimeo protected videos should work on Moodle 3.3.4 onwards, please note that you need to enable this admin setting "Allow frame embedding" (allowframembedding admin setting). If that still doesn't work, make sure your server allows it by using this rule: X-Frame-Options "ALLOWALL"
You may also use Bootstrap responsive classes: https://getbootstrap.com/docs/4.0/utilities/embed/, for example,