Development:Usability issues - Help popups
A part from that users can:
- Application messages: Operational error messages and warnings.
- Tutorials and manuals
- Asking to the forums
- Searching in the internet
- Searching for media files for instance at youtube
How and under what circumstances user's find help?
Users usually find help when there is a short description about a functionality. If the description is too long sometimes they become lazy and prefer to try to do that by themselves without looking for help. If the help description is too long they become nervous and stop reading. For that question marks in Moodle are more used than moodle docs. Moreover a functionality that should be changed is that moodledocs should open in a new window, as it is not possible to link moodledocs with the site (obiously all functionalities described at moodle docs won't be at the site and an error will be produced) and it is really not usable to come back every time that you click moodledocs and you don't open it in a new window.