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Usability issues - Help popups: Difference between revisions

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(New page: There seems to be various ways that users get helped out by Moodle. Sometimes it is with alt text that pops up over an image indicating what the image is for, other times it is with a ques...)
 
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There seems to be various ways that users get helped out by Moodle. Sometimes it is with alt text that pops up over an image indicating what the image is for, other times it is with a question mark that pulls up a popup menu, other times it may be to a link in Moodle Docs. Are there other ways that users get help or more information about how to proceed in Moodle? I would be curious as to how and under what circumstances user's find help? What type of visual cue are they provided indicating that help is available. Are there places where we are being inconsistent? Are there places where more help is needed? Might we setup some type of help hierarchy like alt text (a word or two), then a question mark with a brief description, then something for a more detailed description, and possibly even a video demonstration? Doing this research could be a project in and of itself but how is it that users look for and find help?
==Are there other ways that users get help or more information about how to proceed in Moodle? (apart from alt text that pops up over an image indicating what the image is for, question marks that pulls up a popmenu and links in Moodle Docs) ==
 
==How and under what circumstances user's find help? ==
 
==What type of visual cue are they provided indicating that help is available?==
 
==Are there places where we are being inconsistent? Are there places where more help is needed?==
 
==Might we setup some type of help hierarchy like alt text (a word or two), then a question mark with a brief description, then something for a more detailed description, and possibly even a video demonstration?==
 
==Doing this research could be a project in and of itself but how is it that users look for and find help?==

Revision as of 09:40, 5 August 2008

Are there other ways that users get help or more information about how to proceed in Moodle? (apart from alt text that pops up over an image indicating what the image is for, question marks that pulls up a popmenu and links in Moodle Docs)

How and under what circumstances user's find help?

What type of visual cue are they provided indicating that help is available?

Are there places where we are being inconsistent? Are there places where more help is needed?

Might we setup some type of help hierarchy like alt text (a word or two), then a question mark with a brief description, then something for a more detailed description, and possibly even a video demonstration?

Doing this research could be a project in and of itself but how is it that users look for and find help?

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