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Policy on Moodle Partner discussions: Difference between revisions

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<p class="note">''This policy is currently a draft. Page content is subject to major change.</p>
<p class="note">''This policy is currently a draft. Page content is subject to major change.</p>


[http://moodle.com/partners/ Moodle Partners] are Certified Service Providers worldwide that can help you with your Moodle implementation. Partners contribute 10% of their earnings to support the development and maintenance of the Moodle project, so by using a certified Moodle Partner, you are helping improve the very Moodle software that you use.


[http://moodle.com/partners/ Moodle Partners] are Certified Service Providers worldwide that can help you with your Moodle implementation. Partners contribute 10% of their earnings to support the development and maintenance of the Moodle project, so by using a certified Moodle Partner, you are helping improve the Moodle software.
Moodle Partners are not above scrutiny, of course, and Moodle.org is an open forum where we encourage discussion and any activity that supports the Moodle ecosystem.  However. like any public forum we need to balance that freedom against posts that can be unreasonably hurtful to participants.


To that end we have developed this policy for posts that discuss experiences and quality of Moodle Partner services in the moodle.org forums.  Posts which violate this policy may be edited, moved to a closed discussions forum or deleted at the discretion of our forum moderators.


Moodle Partner services may be discussed in the moodle.org forums as long as participants agree to abide by this policy.
==Other means of resolution==


==Constructive and in context discussions are welcome==
# Do everything you can to clarify the problems with your Moodle Partner first.
# If this process is not working out, please contact Moodle Pty Ltd via support@moodle.com and they will to try to help.  Your identity wil be protected if you wish.
# If you still feel your issues are unresolved feel free to talk to the community via our forums.


Discussion should be kept factual, polite and not be used for defamation or flaming.
==Etiquette==


==Moodle.org should not be the first port of call for problems==
* Discussion should be kept factual and polite.
* Our public forums must not be used for defamation or flaming.


If anyone has a problem with a Moodle Partner, they should ensure that they have given them every chance to sort it out first ''before'' posting on moodle.org.
==Anonymity==


Sometimes (not always!) "problems" are more complicated than they first appear, and sometimes they are simply a result of a glitch in communication.  It would be a terrible shame if a hard-working company who serves 99.5% of their clients admirably and silently has their business affected by loud negative comments from 0.5%. As anyone who has had a significant amount of clients in a business knows that there is always that 0.5%, no matter how hard you try to please them.
* If you are criticising someone in a public place then you should be prepared to be identify yourself and your Moodle site.
* Fake accounts and identities created on moodle.org for the purpose of criticism will not be tolerated.


Posts which violate this policy may be edited, moved to a closed discussions forum or deleted at the discretion of moderators.


Further questions or comments about this policy should be posted on the [[Talk:Policy on Moodle Partner discussions|talk page]] or emailed to [mailto:support@moodle.com support@moodle.com].
Further questions or comments about this policy should be posted on the [[Talk:Policy on Moodle Partner discussions|talk page]] or emailed to [mailto:support@moodle.com support@moodle.com].

Revision as of 09:58, 9 October 2012

This policy is currently a draft. Page content is subject to major change.

Moodle Partners are Certified Service Providers worldwide that can help you with your Moodle implementation. Partners contribute 10% of their earnings to support the development and maintenance of the Moodle project, so by using a certified Moodle Partner, you are helping improve the very Moodle software that you use.

Moodle Partners are not above scrutiny, of course, and Moodle.org is an open forum where we encourage discussion and any activity that supports the Moodle ecosystem. However. like any public forum we need to balance that freedom against posts that can be unreasonably hurtful to participants.

To that end we have developed this policy for posts that discuss experiences and quality of Moodle Partner services in the moodle.org forums. Posts which violate this policy may be edited, moved to a closed discussions forum or deleted at the discretion of our forum moderators.

Other means of resolution

  1. Do everything you can to clarify the problems with your Moodle Partner first.
  2. If this process is not working out, please contact Moodle Pty Ltd via support@moodle.com and they will to try to help. Your identity wil be protected if you wish.
  3. If you still feel your issues are unresolved feel free to talk to the community via our forums.

Etiquette

  • Discussion should be kept factual and polite.
  • Our public forums must not be used for defamation or flaming.

Anonymity

  • If you are criticising someone in a public place then you should be prepared to be identify yourself and your Moodle site.
  • Fake accounts and identities created on moodle.org for the purpose of criticism will not be tolerated.


Further questions or comments about this policy should be posted on the talk page or emailed to support@moodle.com.

See also

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