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{{Work in progress}}
{{Main page}}
Moodle.org aims to be a friendly place where people can get help with and learn about Moodle, and contribute to making Moodle even better. Therefore, in the interests of maintaining a productive learning environment, we request that all participants follow this code of conduct. If you do not wish to do so, you have the right not to participate.  
Moodle.org aims to be a friendly place where people can get help with and learn about Moodle, and contribute to making Moodle even better. Therefore, in the interests of maintaining a productive learning environment, we request that all participants follow this code of conduct. If you do not wish to do so, you have the right not to participate.  


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==Before posting==
==Before posting==


* Check the [[Main_Page|Moodle documentation]], particularly the [[:Category:FAQ|frequently asked questions]]
* Check [[Main_page|Moodle documentation]] with a [https://docs.moodle.org/en/Main_page?search=&go=Go search] and look at the [[:Category:FAQ|frequently asked questions]] list of topics.
* Try a [http://moodle.org/mod/forum/search.php?search=&id=5 Using Moodle advanced forum search] or a [http://moodle.org/public/search/ Google search of moodle.org] to see if you can find another discussion about your topic
* Try a [http://moodle.org/mod/forum/search.php?search=&id=5 Using Moodle advanced forum search] or a [http://moodle.org/public/search/ Google search of moodle.org] to see if you can find another discussion about your topic


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* For posting in a language other the English, see the [http://moodle.org/course/category.php?id=3 list of community discussion courses in other languages]
* For posting in a language other the English, see the [http://moodle.org/course/category.php?id=3 list of community discussion courses in other languages]


Any posts deemed to be in the wrong forum will be moved. As Moodle does not yet include functionality for informing posters when a thread is moved, if you suspect your post has been moved, please try a [http://moodle.org/public/search/ Google search of moodle.org] to locate it.
Any posts deemed to be in the wrong forum will be moved. As Moodle does not yet include functionality for informing posters when a thread is moved, if you think your post might have been moved, please try a [http://moodle.org/public/search/ Google search of moodle.org] to locate it.


If you realise you have posted in the wrong forum or course and wish to have your post moved, please use the [http://moodle.org/contact/ moodle.org contact form].
Moodle has a friendly and helpful community where you can ask questions. We ask that you first try to solve any problems by reading the forum and then by posting your question before messaging anyone. For those who don't want messages you have the ability to block new messages from unknown users. Please try to return to the forum to finish solving your issue so that all can benefit or at least post any successes you experience.


:''TIP:'' Not sure where to post?  Post to the [http://moodle.org/mod/forum/view.php?id=50 General Problems Forum] or [http://moodle.org/mod/forum/view.php?id=6801 Moodle Lounge (a social forum)] and ask where the best forum might be.
===Choose an informative subject line===


===Choose an informative subject line===
Subject lines are like advertisements. You want helpful Moodlers with solutions to your specific problem to find and read more about your issue.   
Subject lines are like advertisements. You want helpful Moodlers with solutions to your specific problem to find and read more about your issue.   


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===Present facts and background in your post===
===Present facts and background in your post===
Helpful Moodlers like posts that tell a '''short''' story that includes basic facts.   
Helpful Moodlers like posts that tell a '''short''' story that includes basic facts.   
* Provide as much relevant background information as you can in your post
* Provide as much relevant background information as you can in your post
* If your question relates to a page on your site which is publicly available, you may post a link to it; however please note that out-of-context links (such as in a signature) will be removed
*''Remember to state the version of Moodle you are using''   
*''Remember to state the version of Moodle you are using''   


:''TIP:'' For further advice on how to ensure your question is answered promptly by a helpful Moodler, see [[Moodle Forum Help]].
For further advice on how to ensure your question is answered, see [[Moodle.org forums help]].
 
===Provide feedback for others===
 
* Rate forum posts - In order to help others that may encounter the same problem as you did and encourage people who posted helpful replies, rate forum posts as useful using the dropdown menu below each post (only available when logged in).
* Once your problem is solved, mark the discussion as [Solved] - Reply to the thread, providing links to the documentation, discussion or tracker issue that helped you. Add [Solved] to the subject line of your post. This ensures that people don't continue trying to answer question unnecessarily, and others who may have the same problem can find the answer quickly.


==Good Conducts==
==Good conduct==
Here are some best practices that can be enforced by moderators.
Here are some best practices that can be enforced by moderators.
===Post your question in one forum only===
===Post your question in one forum only===
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===Respect other forum users===
===Respect other forum users===


Show respect and consideration to others at all times.
Show respect and consideration to others at all times. [[Wikipedia:Flaming_(Internet)|Flaming]] and personal attacks will be deleted.
 
[[Wikipedia:Flaming_(Internet)|Flaming]] and personal attacks will not be tolerated. If you come across a post that you feel is inappropriate, please report it to a forum moderator (listed in the forum introduction) or course facilitator or use the [http://moodle.org/contact/ moodle.org contact form].


Please respect the decisions of forum moderators and course facilitators.
Please respect the decisions of forum moderators and course facilitators.
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===Spam and unsolicited advertisements are not allowed===
===Spam and unsolicited advertisements are not allowed===


Our [[Policy on Advertising]] explains the contexts in which advertising is permitted. In addition, Moodle-related jobs (offered and wanted) may be advertised in the [http://moodle.org/jobs Moodle Jobs database]. All other advertising and  [[Wikipedia:Spam_(electronic)|spam]] will be deleted. Posts with no substantial content (e.g. "Hi") will also be deleted.
Our [[Policy on Advertising]] explains the contexts in which advertising is permitted. In addition, Moodle-related jobs offered may be advertised in the [http://moodle.org/jobs Moodle Jobs database]. All other advertising and  [[Wikipedia:Spam_(electronic)|spam]] will be deleted. Posts with no substantial content (e.g. "Hi") will also be deleted.


If you come across any unsolicited adverts or spam, please report it to a forum moderator (listed in the forum introduction) or course facilitator or use the [http://moodle.org/contact/ moodle.org contact form].
Signatures in forum posts will be removed as they cause clutter and distract from the information and help provided.  


===Provide feedback if you solve your problem===
===Code of conduct violations===


In order to help others that may encounter the same problem as you did, rate forum posts as useful and provide a link to the documentation or discussion that helped you. Adding [Solved] to the subject line of your post is also helpful.
If you come across any spam, unsolicited adverts or any other post that you feel is inappropriate, please report it to a forum moderator (listed in the forum introduction) or course facilitator or email [mailto:helen@moodle.org helen@moodle.org].


===Code of conduct violations===
Posts which violate our code of conduct may be edited, moved to a closed discussions forum or deleted at the discretion of moderators. Moderators and course facilitators are encouraged to discuss issues in the Facilitators Corner.
 
Posts which violate our code of conduct may be edited, moved to a hidden forum or deleted at the discretion of moderators. Moderators and course facilitators are encouraged to discuss issues in the Facilitators Corner.


Spammers or anyone else who persists in violating our code of conduct will have their account blocked.
Spammers or anyone else who persists in violating our code of conduct will have their account blocked.


==Disclaimer about forum posts==
==Disclaimer==


Whilst moodle.org moderators and course facilitators will attempt to remove or edit any generally objectionable material as quickly as possible, it is impossible to review every post. All posts made on moodle.org express the views and opinions of the author and not the moderators or course facilitators (except for posts by these people) and they cannot be held liable.
Whilst moodle.org moderators and course facilitators will attempt to remove or edit any generally objectionable material as quickly as possible, it is impossible to review every post. All posts made on moodle.org express the views and opinions of the author and not the moderators or course facilitators (except for posts by these people) and they cannot be held liable.
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==See also==
==See also==
* [[Moodle.org forums help]]
* [[Policy on Advertising]]
* There is a really unfriendly, but classic article about how to effectively ask questions online. We all strive to make the Moodle forums a friendlier place than describe there. With that warning, you might want to read the advice in http://www.catb.org/esr/faqs/smart-questions.html


[[Category:Moodle.org]]
[[Category:Moodle.org]]

Latest revision as of 16:35, 7 October 2012

Moodle.org aims to be a friendly place where people can get help with and learn about Moodle, and contribute to making Moodle even better. Therefore, in the interests of maintaining a productive learning environment, we request that all participants follow this code of conduct. If you do not wish to do so, you have the right not to participate.


Before posting

The basics

Choose the most appropriate forum to post in

Any posts deemed to be in the wrong forum will be moved. As Moodle does not yet include functionality for informing posters when a thread is moved, if you think your post might have been moved, please try a Google search of moodle.org to locate it.

Moodle has a friendly and helpful community where you can ask questions. We ask that you first try to solve any problems by reading the forum and then by posting your question before messaging anyone. For those who don't want messages you have the ability to block new messages from unknown users. Please try to return to the forum to finish solving your issue so that all can benefit or at least post any successes you experience.

Choose an informative subject line

Subject lines are like advertisements. You want helpful Moodlers with solutions to your specific problem to find and read more about your issue.

  • Instead of using a subject line like "Urgent help needed!!!" use a subject line which is specific, such as, "Restore stops with error message 'xyz'".

Present facts and background in your post

Helpful Moodlers like posts that tell a short story that includes basic facts.

  • Provide as much relevant background information as you can in your post
  • If your question relates to a page on your site which is publicly available, you may post a link to it; however please note that out-of-context links (such as in a signature) will be removed
  • Remember to state the version of Moodle you are using

For further advice on how to ensure your question is answered, see Moodle.org forums help.

Provide feedback for others

  • Rate forum posts - In order to help others that may encounter the same problem as you did and encourage people who posted helpful replies, rate forum posts as useful using the dropdown menu below each post (only available when logged in).
  • Once your problem is solved, mark the discussion as [Solved] - Reply to the thread, providing links to the documentation, discussion or tracker issue that helped you. Add [Solved] to the subject line of your post. This ensures that people don't continue trying to answer question unnecessarily, and others who may have the same problem can find the answer quickly.

Good conduct

Here are some best practices that can be enforced by moderators.

Post your question in one forum only

Posting the same question in multiple forums is of no benefit. It only fragments the support you receive and makes it more difficult for other users to find the correct information in the future when they do a search.

If you really feel your topic falls in two forums (e.g. a major development in the Quiz module that may impact other parts of Moodle), pick the most specific (e.g. Quiz forum) and post a small pointer to the other discussion in the second forum (e.g. General developer forum).

Respect other forum users

Show respect and consideration to others at all times. Flaming and personal attacks will be deleted.

Please respect the decisions of forum moderators and course facilitators.

Spam and unsolicited advertisements are not allowed

Our Policy on Advertising explains the contexts in which advertising is permitted. In addition, Moodle-related jobs offered may be advertised in the Moodle Jobs database. All other advertising and spam will be deleted. Posts with no substantial content (e.g. "Hi") will also be deleted.

Signatures in forum posts will be removed as they cause clutter and distract from the information and help provided.

Code of conduct violations

If you come across any spam, unsolicited adverts or any other post that you feel is inappropriate, please report it to a forum moderator (listed in the forum introduction) or course facilitator or email helen@moodle.org.

Posts which violate our code of conduct may be edited, moved to a closed discussions forum or deleted at the discretion of moderators. Moderators and course facilitators are encouraged to discuss issues in the Facilitators Corner.

Spammers or anyone else who persists in violating our code of conduct will have their account blocked.

Disclaimer

Whilst moodle.org moderators and course facilitators will attempt to remove or edit any generally objectionable material as quickly as possible, it is impossible to review every post. All posts made on moodle.org express the views and opinions of the author and not the moderators or course facilitators (except for posts by these people) and they cannot be held liable.


If you have any comments on our code of conduct please use the talk page or post in the Moodle.org design forum.

See also