mod/gong/view: Difference between revisions
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<li>"Incorrect user parameters. Please contact your web administrator for more information" (inside a blue box; designates the Gong applet) | <li>"Incorrect user parameters. Please contact your web administrator for more information" (inside a blue box; designates the Gong applet). As this can be caused by several different problems, you will need to check the Gong server log file (usually in logs/ and called error_<date>.log) and look near its end for: | ||
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<li>"[...]validateSessionLogin;Failed to validate the user" - This means that the user you have logged into Moodle as does not exist in the database of users that Gong keeps (in the file users.xml). Solution: Create a user using Gong admin which has the same username and password as that you are using to log into Moodle. | |||
<li>"[...]getAuthSession;Board name cannot be empty" - In order to make the integration work you have to use either the Gong application or the Gong applet to create a board called Moodle '''first''' (this requirement will be obsoleted in the next version of Gong). To check, login as admin and verify that a board called "Moodle" exists. However, if it '''does exist''' and you still get this error, this can mean that ... | |||
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<li>"Board name cannot be empty" | |||
In order to make the integration work you have to use either the Gong application or the Gong applet to create a board called Moodle first (this requirement will be obsoleted in the next version of Gong). To check, login as admin and verify that a board called "Moodle" exists. | |||
</ul> | </ul> | ||
Revision as of 17:59, 18 August 2007
Troubleshooting Errors:
- "Cannot connect to Gong Server via Gong Server Authentication Port: xxxx" (where xxxx is 8001 by default)
In addition to possibilities mentioned on the error screen, this can also be caused by not setting the "Auth.AccessList" parameter in the gongServer.ini to the domain name/IP address of the Moodle server which enables the Gong server to listen for any authentication connections from the Gong Moodle module. Note:- You will need to restart the Gong Server for changes to take effect.
- Watch the output of the server when starting, the line "Listening for authentication session information on pppp" (where pppp is the value of "Auth.Port") means something else is causing this error.
- "Incorrect user parameters. Please contact your web administrator for more information" (inside a blue box; designates the Gong applet). As this can be caused by several different problems, you will need to check the Gong server log file (usually in logs/ and called error_<date>.log) and look near its end for:
- "[...]validateSessionLogin;Failed to validate the user" - This means that the user you have logged into Moodle as does not exist in the database of users that Gong keeps (in the file users.xml). Solution: Create a user using Gong admin which has the same username and password as that you are using to log into Moodle.
- "[...]getAuthSession;Board name cannot be empty" - In order to make the integration work you have to use either the Gong application or the Gong applet to create a board called Moodle first (this requirement will be obsoleted in the next version of Gong). To check, login as admin and verify that a board called "Moodle" exists. However, if it does exist and you still get this error, this can mean that ...
